Grapevine Booking Process Overview

What is Grapevine?

• Grapevine is a tool designed to send an email notification to travelers who have booked air-only itineraries.
• Includes a traveler email example for reference.

Hotel Requests

• Agents receive an email notification when travelers request a hotel.
• Includes an agent email example for clarity.

Confirming Hotel Requests

• Verify hotel availability and rates using Amadeus before booking.
• Follow standard hotel booking policies to confirm reservations.

Hotel Smartflow

• Updated to include a requirement for adding the Hotel Attachment Code during booking.
• This new step is necessary in conjunction with standard hotel booking procedures.

Grapevine Booking Support

• In case of issues with a Grapevine booking request (e.g., blank email):
  • Contact the traveler for assistance.
  • Transfer the case to the Support for Grapevine queue as needed.

Editing Record for Grapevine

• Editor's details include:
  • Editor's Name: Danielle Horne
  • Date of Edit: 08/12/24
  • Page #: CARE page created.

GSP Fees and NDC PNR

• Cherie confirmed awareness of the inability to charge GSP fees in NDC PNRS.
• Current instruction is to refrain from charging GSP fees for NDC PNRs.
• It is advised to leave the fees uncharged as a temporary measure.
• Company will absorb the GSP fees for NDC PNRs at this time.