Grapevine Booking Process Overview

What is Grapevine?

• Grapevine is a tool designed to send an email notification to travelers who have booked air-only itineraries.
• Includes a traveler email example for reference.

Hotel Requests

• Agents receive an email notification when travelers request a hotel.
• Includes an agent email example for clarity.

Confirming Hotel Requests

• Verify hotel availability and rates using Amadeus before booking.
• Follow standard hotel booking policies to confirm reservations.

Hotel Smartflow

• Updated to include a requirement for adding the Hotel Attachment Code during booking.
• This new step is necessary in conjunction with standard hotel booking procedures.

Grapevine Booking Support

• In case of issues with a Grapevine booking request (e.g., blank email):
  • Contact the traveler for assistance.
  • Transfer the case to the Support for Grapevine queue as needed.

Editing Record for Grapevine

• Editor's details include:
  • Editor's Name: Danielle Horne
  • Date of Edit: 08/12/24
  • Page #: CARE page created.

GSP Fees and NDC PNR

• Cherie confirmed awareness of the inability to charge GSP fees in NDC PNRS.
• Current instruction is to refrain from charging GSP fees for NDC PNRs.
• It is advised to leave the fees uncharged as a temporary measure.
• Company will absorb the GSP fees for NDC PNRs at this time.

This quiz covers the essential aspects of the Grapevine tool and its application in booking travel services. It includes procedures for sending notifications to travelers, handling hotel requests, and ensuring compliance with standard booking policies. Gain insights into the necessary steps for processing bookings and managing issues effectively.