Grade 11 ABM Organization and Management
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Questions and Answers

What is a defining characteristic of a system in the context of management?

  • A system operates independently of its environment.
  • A system consists of unrelated elements.
  • A system has components that are not goal-oriented.
  • A system aims to achieve certain goals. (correct)

Which of the following best describes an organization within the Systems Approach?

  • It lacks a specific purpose or goal.
  • It is a closed system with no interactions.
  • It operates as a sub-system of a broader environment. (correct)
  • It only involves a single operation process.

In the context of Modern Management Thought, which part is NOT considered a basic part of a system?

  • Output
  • Input
  • Feedback (correct)
  • Process

What does contingency planning emphasize in management?

<p>Adapting practices to specific situations. (C)</p> Signup and view all the answers

Which of the following elements is NOT identified as part of the structural subsystem of an organization?

<p>Knowledge and techniques (B)</p> Signup and view all the answers

Which statement best describes quality management?

<p>It emphasizes continuous improvement of processes and products. (B)</p> Signup and view all the answers

What does the technical subsystem of an organization utilize?

<p>Knowledge, techniques, equipment, and facilities. (D)</p> Signup and view all the answers

Which characteristic is NOT associated with the systems approach in management?

<p>A focus on individual components. (C)</p> Signup and view all the answers

Which of the following best describes the focus of classical management theory?

<p>Physical and economic needs of workers (D)</p> Signup and view all the answers

What principle did Frederick Taylor emphasize in his scientific management approach?

<p>The division of labor (B)</p> Signup and view all the answers

Which of the following is NOT one of Fayol's four functions of management?

<p>Coordinating (B)</p> Signup and view all the answers

What key concept did the classical management theory introduce regarding workplace organization?

<p>Scientific principles of efficiency (C)</p> Signup and view all the answers

Which characteristic of management in the classical period was associated with the industrial revolution?

<p>Rise of large-scale enterprises (C)</p> Signup and view all the answers

What does the concept of management being described as 'multi-disciplinary' imply?

<p>Management incorporates knowledge from various disciplines. (A)</p> Signup and view all the answers

Which principle is NOT part of Fayol's administrative management theory?

<p>Task automation (C)</p> Signup and view all the answers

How is management best described according to its characteristics?

<p>Management is an unseen force that produces observable results. (C)</p> Signup and view all the answers

What does it mean when management is described as both a science and an art?

<p>Management combines systematic knowledge with skilled application. (C)</p> Signup and view all the answers

What does the classical management theory primarily disregard?

<p>Social needs of workers (A)</p> Signup and view all the answers

What is meant by management being 'situational'?

<p>Management approaches must be tailored to specific conditions and contexts. (A)</p> Signup and view all the answers

Which aspect was a significant focus of Frederick Taylor’s scientific management?

<p>Time and motion studies (C)</p> Signup and view all the answers

In what way does management demonstrate its nature as a system of authority?

<p>Management functions through a structured hierarchy directing activities. (A)</p> Signup and view all the answers

What characterizes the evidence of management's effectiveness?

<p>It is assessed by the achievement of established goals. (A)</p> Signup and view all the answers

Why is critical observation important in the scientific aspect of management?

<p>It helps refine theoretical principles through practical applications. (B)</p> Signup and view all the answers

Which statement is true regarding management techniques?

<p>They are derived from various disciplines to ensure effectiveness. (D)</p> Signup and view all the answers

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Flashcards

What is management?

Management is a dynamic and continuous process, aiming to achieve established goals.

How is management success measured?

Success in management is measured by the extent to which goals are achieved.

Is management visible?

Management's success is evident in the results of its efforts, even if the process itself isn't visible.

What disciplines does management draw from?

Management draws on principles and theories from various disciplines like engineering, anthropology, sociology, and psychology.

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Is there a best way to manage?

Management is a situational approach; there is no one-size-fits-all solution. The best approach depends on the specific context and situation.

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How is science related to management?

Scientific knowledge in management is based on systematic observation, analysis, and critical thinking, which allows for continual improvement.

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How does management create order?

Management involves guiding and directing all activities within an organization, creating a system of authority or hierarchy.

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Is management just science or just art?

Management is both a science and an art. It relies on scientific knowledge but also requires creativity, intuition, and individual judgment.

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System

A set of interconnected and interrelated elements or components that work together to achieve a specific goal.

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Systems Approach in Management

A management approach that views an organization as a complex system with interconnected parts.

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Broader Environment

An organization's external environment that influences its operations.

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Goal-Oriented

The organization's purpose and goals that drive its activities.

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Technical Subsystem

The use of knowledge, equipment, and technology to perform work within an organisation.

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Structural Subsystem

The structure or arrangement of people and their roles within an organization.

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Psychosocial System

The interactions and relationships between people within an organization.

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Contingency Planning

A management approach that recognizes that there is no one-size-fits-all method. It highlights the importance of adapting management practices to the specific situation.

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Classical Management Theory

A management approach that emphasizes scientific principles like efficiency, productivity, and division of labor, focusing on optimizing work processes and increasing productivity through scientific methods.

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Scientific Management

The principles of classical management that focused on achieving efficiency and productivity by breaking down tasks into smaller, more manageable units.

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Frederick Taylor

A key figure in scientific management who emphasized the importance of standardized work methods, time and motion studies, and training for workers.

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Administrative Management

A comprehensive framework for managing organizations that identified four key functions of management: planning, organizing, commanding, and controlling.

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Henri Fayol

A key figure in administrative management who identified the four functions of management and emphasized the importance of hierarchical structure.

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Unity of Command

The idea that there should be a clear chain of command within an organization, with each employee reporting to a single supervisor.

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Scalar Chain

The principle that there should be a clear line of authority from the top of an organization to the bottom, with each level reporting to the level above.

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Discipline

The importance of following rules and procedures within an organization, ensuring order and discipline among employees.

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Study Notes

Grade 11 ABM Organization and Management

  • Management is a multi-purpose organ that manages business, managers, and workers.
  • Management is the art of getting things done through people.
  • Management is an art of creating an environment in which people can perform and cooperate towards group goals.
  • Management is goal-oriented, not an end in itself; it's a means to achieve goals.
  • Management has no justification without goals—group or organizational goals.
  • Management's success is measured by achieving established goals, using human, physical, and financial resources efficiently.
  • Management is universal, an essential element of any organized activity, regardless of its size or type.
  • Management is a continuous process, operating as long as there is organized action to achieve group goals—it's ongoing and dynamic.
  • Management is multi-disciplinary, drawing from other disciplines like engineering, anthropology, sociology, and psychology.
  • Management is intangible, evidenced by results from its efforts through others. It can't be seen, but its presence can be felt in achieving organizational results.
  • Management is situational; there's no single best way to do things. It must adapt to particular problems and conditions.
  • Management is both a science and an art. It's a systematized body of knowledge based on principles, applied through observation, critical thinking, and intelligent speculation, rather than trial and error.
  • Management is a system of authority — it provides direction for organizational activities. It employs a hierarchy for command and control to direct activities smoothly.
  • Management thought evolved through four distinct stages: pre-scientific, classical, neo-classical, and modern.

Pre-Scientific Management Period

  • Focused on managerial skills and experience, intuition, and trial and error.
  • This predates scientific management principles.

Classical Management Theory

  • Based on physical and economic needs of workers, focusing on job content and the management of physical resources.
  • Scientific principles of efficiency, productivity, and division of labor were included.
  • Included scientific management (Taylor), administrative management (Fayol), and bureaucratic model (Weber).

Neo-Classical Management Theory/Behavioral Approach

  • Recognized the human and social aspects of management, the critical role of employees in achieving organizational goals.
  • Emphasized the importance of Physiological and social aspects of workers.
  • This was a reaction to the limitations of classical management theory.
  • Key figures: Elton Mayo, Douglas McGregor, who introduced Theory X and Theory Y to explain employee motivation.

Modern Theory or Systems Approach

  • Reflects the complex and dynamic nature of organizations.
  • Incorporates various approaches—systems thinking, contingency planning, and quality management.
  • Systems thinking recognizes organizations as complex systems.
  • Systems theory views organizations as having inputs, processes, and outputs and is goal-oriented.
  • Includes contingency planning, emphasizing adapting management to the specific circumstances and challenges of organizations.
  • Quality management is also important, to continuously improve processes and products using approaches like Total Quality Management (TQM) and Six Sigma.

Functions, Roles and Skills of a Manager

  • Managers achieve objectives efficiently and effectively using resources.
  • Efficient means doing things right, while effective means doing the right thing.

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Description

This quiz explores the fundamental concepts of management as studied in Grade 11 Accounting, Business, and Management (ABM). It delves into the characteristics, goals, and processes involved in effective management practices. Ideal for students aiming to understand the role of management in various organizational contexts.

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