GPMS/IPMS Learning Objectives
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Questions and Answers

Who evaluates the overall performance of groups at the corporate office according to the text?

  • The CMD (correct)
  • Circle Heads
  • Management Committee (MC)
  • Executive Directors
  • Which parameter is used to measure customer satisfaction in the GPMS scorecards?

  • Product availability
  • Employee engagement
  • Brand and advertising (correct)
  • Financial performance
  • Who evaluates the performance of Territorial Circles according to the text?

  • Management Committee (MC) (correct)
  • Circle Heads
  • The CMD
  • Executive Directors
  • How is customer satisfaction assessed in circles with no external customers?

    <p>By conducting surveys among internal stakeholders</p> Signup and view all the answers

    What is the main objective of the performance management system (PMS) from the organization's perspective?

    <p>To measure and monitor the performance of units/departments/individuals</p> Signup and view all the answers

    What is the responsibility of implementing corporate strategies within an organization?

    <p>Is divided among various functional units and departments</p> Signup and view all the answers

    Why is a performance management system (PMS) considered a management tool and not just an HR tool?

    <p>Because it helps in translating top management expectations into tangible results</p> Signup and view all the answers

    What is a crucial requirement for measuring and monitoring the outcome from various units within an organization?

    <p>An appropriate system to measure performance</p> Signup and view all the answers

    What is the purpose of the Individual Performance Management System (IPMS) mentioned in the text?

    <p>To create a transparent system for assessing individual performance</p> Signup and view all the answers

    Who is responsible for creating the GPMS scorecards according to the text?

    <p>Corporate Office and GPMS nodal designates in different groups</p> Signup and view all the answers

    What important criteria should be considered when finalizing the GPMS scorecards according to the text?

    <p>Linked with strategic objectives and vision of the organization</p> Signup and view all the answers

    How many distinct groups identified by BSNL HQ need to have GPMS scorecards created by the Corporate Office restructuring cell?

    <p>19</p> Signup and view all the answers

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