GPMS/IPMS Learning Objectives

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Questions and Answers

Who evaluates the overall performance of groups at the corporate office according to the text?

  • The CMD (correct)
  • Circle Heads
  • Management Committee (MC)
  • Executive Directors

Which parameter is used to measure customer satisfaction in the GPMS scorecards?

  • Product availability
  • Employee engagement
  • Brand and advertising (correct)
  • Financial performance

Who evaluates the performance of Territorial Circles according to the text?

  • Management Committee (MC) (correct)
  • Circle Heads
  • The CMD
  • Executive Directors

How is customer satisfaction assessed in circles with no external customers?

<p>By conducting surveys among internal stakeholders (D)</p> Signup and view all the answers

What is the main objective of the performance management system (PMS) from the organization's perspective?

<p>To measure and monitor the performance of units/departments/individuals (D)</p> Signup and view all the answers

What is the responsibility of implementing corporate strategies within an organization?

<p>Is divided among various functional units and departments (B)</p> Signup and view all the answers

Why is a performance management system (PMS) considered a management tool and not just an HR tool?

<p>Because it helps in translating top management expectations into tangible results (D)</p> Signup and view all the answers

What is a crucial requirement for measuring and monitoring the outcome from various units within an organization?

<p>An appropriate system to measure performance (D)</p> Signup and view all the answers

What is the purpose of the Individual Performance Management System (IPMS) mentioned in the text?

<p>To create a transparent system for assessing individual performance (C)</p> Signup and view all the answers

Who is responsible for creating the GPMS scorecards according to the text?

<p>Corporate Office and GPMS nodal designates in different groups (A)</p> Signup and view all the answers

What important criteria should be considered when finalizing the GPMS scorecards according to the text?

<p>Linked with strategic objectives and vision of the organization (C)</p> Signup and view all the answers

How many distinct groups identified by BSNL HQ need to have GPMS scorecards created by the Corporate Office restructuring cell?

<p>19 (B)</p> Signup and view all the answers

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