GPMS under Project SHIKHAR of BSNL Quiz
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What is the main purpose of GPMS under Project SHIKHAR of BSNL?

  • To implement a new HR policy framework
  • To design a group reporting tool
  • To create a financial management system
  • To provide a system for assessing performance transparently (correct)
  • What is the foundation of GPMS similar to?

  • Human Resource Management System
  • Strategic Financial Planning System
  • Operational Excellence Framework
  • Balanced Business Scorecard (BBSC) (correct)
  • How are Key Performance Indicators (KPIs) used in GPMS scorecards?

  • To evaluate individual performance exclusively
  • To assess groups' performance on financial, customer/market, and operational parameters (correct)
  • To set organizational objectives
  • To measure only operational efficiency
  • Who would be responsible for the overall performance assessment in GPMS?

    <p>The person to whom the group reports</p> Signup and view all the answers

    In what year was the GPMS introduced as an improved version of performance management?

    <p>2009</p> Signup and view all the answers

    What is the primary reason cited for the introduction of GPMS in place of BBSC?

    <p>To enhance the clarity and objectivity in defining job descriptions and individual scorecards</p> Signup and view all the answers

    Who is responsible for evaluating SSAs within the organization according to the text?

    <p>Circle Heads</p> Signup and view all the answers

    Why were Balanced Scorecards at various levels in BSNL deemed less effective?

    <p>Because of the absence of critical enablers like appropriate organization structure</p> Signup and view all the answers

    How is customer satisfaction usually assessed within the organization?

    <p>Through customer surveys administered by an external third-party agency</p> Signup and view all the answers

    What sets GPMS apart from BBSC as mentioned in the text?

    <p>GPMS is an optimal combination of quantitative and qualitative measurement</p> Signup and view all the answers

    Study Notes

    Project SHIKHAR of BSNL

    • Main purpose of GPMS under Project SHIKHAR is to improve performance management in BSNL.

    Foundation of GPMS

    • GPMS is similar in foundation to the Balanced Scorecard (BSC) concept.

    Key Performance Indicators (KPIs) in GPMS

    • KPIs are used in GPMS scorecards to measure performance.
    • KPIs are quantifiable metrics to evaluate achievement of goals and objectives.

    Performance Assessment in GPMS

    • The Circle Head/Unit Head is responsible for the overall performance assessment in GPMS.

    Introduction of GPMS

    • GPMS was introduced in 2005 as an improved version of performance management.

    Replacement of BBSC with GPMS

    • Primary reason for introducing GPMS in place of BBSC is to address the limitations of BBSC.

    Evaluation of SSAs

    • The Circle Head/Unit Head is responsible for evaluating SSAs within the organization.

    Limitations of Balanced Scorecards

    • Balanced Scorecards at various levels in BSNL were deemed less effective due to lack of alignment and integration.

    Customer Satisfaction Assessment

    • Customer satisfaction is usually assessed within the organization through surveys and feedback.

    GPMS vs BBSC

    • GPMS is set apart from BBSC by its alignment with corporate goals, cascading of objectives, and integrated performance management.

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    Description

    This quiz covers the GPMS (Goal Performance Management System) initiative under Project SHIKHAR of BSNL, focusing on assessing performance through Key Performance Indicators (KPIs) and aligning targets with organizational objectives. The content is based on the E1-E2 Management Version 3.0 April 2021 guidelines for Restricted Circuits.

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