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Questions and Answers
What is the main purpose of GPMS under Project SHIKHAR of BSNL?
What is the foundation of GPMS similar to?
How are Key Performance Indicators (KPIs) used in GPMS scorecards?
Who would be responsible for the overall performance assessment in GPMS?
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In what year was the GPMS introduced as an improved version of performance management?
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What is the primary reason cited for the introduction of GPMS in place of BBSC?
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Who is responsible for evaluating SSAs within the organization according to the text?
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Why were Balanced Scorecards at various levels in BSNL deemed less effective?
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How is customer satisfaction usually assessed within the organization?
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What sets GPMS apart from BBSC as mentioned in the text?
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Study Notes
Project SHIKHAR of BSNL
- Main purpose of GPMS under Project SHIKHAR is to improve performance management in BSNL.
Foundation of GPMS
- GPMS is similar in foundation to the Balanced Scorecard (BSC) concept.
Key Performance Indicators (KPIs) in GPMS
- KPIs are used in GPMS scorecards to measure performance.
- KPIs are quantifiable metrics to evaluate achievement of goals and objectives.
Performance Assessment in GPMS
- The Circle Head/Unit Head is responsible for the overall performance assessment in GPMS.
Introduction of GPMS
- GPMS was introduced in 2005 as an improved version of performance management.
Replacement of BBSC with GPMS
- Primary reason for introducing GPMS in place of BBSC is to address the limitations of BBSC.
Evaluation of SSAs
- The Circle Head/Unit Head is responsible for evaluating SSAs within the organization.
Limitations of Balanced Scorecards
- Balanced Scorecards at various levels in BSNL were deemed less effective due to lack of alignment and integration.
Customer Satisfaction Assessment
- Customer satisfaction is usually assessed within the organization through surveys and feedback.
GPMS vs BBSC
- GPMS is set apart from BBSC by its alignment with corporate goals, cascading of objectives, and integrated performance management.
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Description
This quiz covers the GPMS (Goal Performance Management System) initiative under Project SHIKHAR of BSNL, focusing on assessing performance through Key Performance Indicators (KPIs) and aligning targets with organizational objectives. The content is based on the E1-E2 Management Version 3.0 April 2021 guidelines for Restricted Circuits.
