goFLUENT User Guide
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Questions and Answers

How long is the proficiency test expected to take for English?

  • 15 minutes
  • 25 minutes (correct)
  • 30 minutes
  • 40 minutes

Which feature allows you to find different categories for courses?

  • Upcoming Classes
  • Browse tab (correct)
  • Recommended for you
  • Quick view

What is the expected duration for proficiency tests in languages other than English?

  • 45 minutes (correct)
  • 15 minutes
  • 60 minutes
  • 30 minutes

What can you view in your account section?

<p>Completed activities (D)</p> Signup and view all the answers

Which of the following options is included in the Language Academy's features?

<p>Upcoming Conversation Classes (D)</p> Signup and view all the answers

What is the latest time a lesson scheduled at 5pm can be canceled without penalty?

<p>4pm (B)</p> Signup and view all the answers

What is the consequence of failing to cancel your lesson in the required timeframe?

<p>The credit will be charged and is non-refundable. (B)</p> Signup and view all the answers

Which of the following methods is currently NOT available for contacting support?

<p>Contacting via WhatsApp (C)</p> Signup and view all the answers

During which days and hours is the support team available?

<p>Monday to Friday, 9am to 5pm (B)</p> Signup and view all the answers

What is the Service Level Agreement (SLA) for replying to emails?

<p>48 hours within business days (D)</p> Signup and view all the answers

What is the first step in logging into goFLUENT via PC?

<p>Visit <a href="https://portal.pelni.co.id/">https://portal.pelni.co.id/</a> (A)</p> Signup and view all the answers

Which browsers are recommended for logging in via PC?

<p>Chrome, Mozilla, and Edge (B)</p> Signup and view all the answers

What should you do if the page takes too long to load?

<p>Clear your browser’s cache and browsing history (D)</p> Signup and view all the answers

What is necessary to access the mobile app for goFLUENT?

<p>Login via the portal first (C)</p> Signup and view all the answers

What personal information is required when setting up your learning profile?

<p>Your personal information including name (A)</p> Signup and view all the answers

During the learning profile setup, which of the following can you specify?

<p>Time zone and job function (B)</p> Signup and view all the answers

How many job industry and job function choices can you select during profile setup?

<p>Three choices (B)</p> Signup and view all the answers

What happens when you click 'Forgot Password' in the mobile app?

<p>A new password is sent to your work email (B)</p> Signup and view all the answers

What section should you visit for a personalized language training plan?

<p>Language Essentials (A)</p> Signup and view all the answers

How can you check your training history?

<p>Through the Training tab (A)</p> Signup and view all the answers

What must be true about the language you are learning and your display language to use the translation feature?

<p>The learning language should be different from the display language (C)</p> Signup and view all the answers

What should you do if you are unsure of where to start your training?

<p>Visit the General Conversation section (B)</p> Signup and view all the answers

What mode allows participants to actively engage during the class?

<p>Speaking mode (A)</p> Signup and view all the answers

Where can you find saved content during your language training?

<p>Within the Training tab (D)</p> Signup and view all the answers

What is the purpose of the personalized recommendations in language training?

<p>To help achieve learning goals based on proficiency (A)</p> Signup and view all the answers

When can participants join the conversation class?

<p>5 minutes before and 5 minutes after (C)</p> Signup and view all the answers

What happens when you activate the 'Show Translation' toggle?

<p>Content will be translated to your display language (A)</p> Signup and view all the answers

Which step is NOT part of booking an individual lesson?

<p>Choose the lesson content (A)</p> Signup and view all the answers

How can you check updates to the conversation class schedule?

<p>Using a provided link (C)</p> Signup and view all the answers

Which of the following is NOT mentioned as a way to start your training?

<p>Accessing saved lessons (A)</p> Signup and view all the answers

Which of the following is a valid lesson duration option offered?

<p>30 minutes (C)</p> Signup and view all the answers

What email address can be used to request help from a Learning Consultant?

<p><a href="mailto:[email protected]">[email protected]</a> (C)</p> Signup and view all the answers

What will happen if you have not scheduled any lessons?

<p>A Learning Consultant will contact you (C)</p> Signup and view all the answers

What is one way to join the class in a passive manner?

<p>Register as a listener (A)</p> Signup and view all the answers

What should you click to cancel a scheduled lesson?

<p>The dustbin icon (D)</p> Signup and view all the answers

How early will a class open before the scheduled time?

<p>5 minutes (B)</p> Signup and view all the answers

Where can you find your lesson credits?

<p>In the 'Lesson Setting' (D)</p> Signup and view all the answers

What message appears if you don’t have credit for the language you are learning?

<p>No credits available for this language (D)</p> Signup and view all the answers

What is the default language credit assigned for lessons?

<p>English (D)</p> Signup and view all the answers

What must you do before booking a lesson for a different language?

<p>Change your language setting (A)</p> Signup and view all the answers

What action is needed to view your profile settings?

<p>Go to the drop down menu (D)</p> Signup and view all the answers

What should you do if you don’t see your lesson credit available?

<p>Contact <a href="mailto:[email protected]">[email protected]</a> (D)</p> Signup and view all the answers

Flashcards

Proficiency Test Length

The GoFluent proficiency test will take between 15 and 45 minutes to complete, depending on the language tested.

GoFluent test requirement

Be sure to have a good internet connection before starting the GoFluent proficiency test.

GoFluent Language Academy: Course browsing

The GoFluent Language Academy allows you to browse courses by different categories.

GoFluent Language Academy: Lesson preview

The GoFluent Language Academy offers a quick view of your upcoming individual lesson.

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GoFluent Language Academy: Recommendations

The GoFluent Language Academy offers personalized recommendations for learners.

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Recommended for you section

This section suggests language courses based on your proficiency level, helping you target relevant activities to achieve your language goals.

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Language Essentials

This section provides a starting point for your language learning journey, suggesting the "General Conversation" course as a good introduction.

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Training tab

This is where you can access all your past training activities, including scores and saved content.

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Show Translation toggle

This feature allows you to see the translation of the content you are learning in your display language.

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Language Learning vs. Display Language

The language you are learning should be different from the language displayed on your device.

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Changing Display Language

This setting allows you to change the language displayed on your device.

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Logging in to goFLUENT

The process of accessing the goFLUENT platform using your work email and password.

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goFLUENT supported browsers

The recommended web browsers for accessing goFLUENT are Chrome, Mozilla Firefox, and Microsoft Edge.

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Clearing browser cache

If goFLUENT takes a long time to load, clearing your browser's cache and browsing history can help.

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Mobile app login procedure

GoFLUENT mobile app users need to log in through the portal first, as the password is then sent to their work email address.

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Starting the learning process

The initial step in setting up your goFLUENT account, where you choose the language you want to learn.

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Filling in personal information

Filling in your name, profession, and other personal details to personalize your goFLUENT experience.

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Setting up your time zone

Defining your local time to ensure accurate time zone settings within goFLUENT.

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Job industry and function selection

Selecting your job industry and function within goFLUENT, helping to personalize learning materials.

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Speaking Mode

Joining a class as an active participant, allowing you to speak and interact with others.

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Listening-Only Mode

Joining a class as a passive participant, only listening to the conversation.

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Joining a Class Early

Joining a Conversation Class 5 minutes before the scheduled start time.

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Staying Late in Class

Staying in a Conversation Class 5 minutes after it's scheduled to end.

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Schedule Updates

A resource to check the schedule updates for Conversation Classes.

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Schedule Updates Link

A website to find the schedule updates for Conversation Classes.

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Choosing Time and Date

Choosing your preferred time and date when booking an Individual Lesson.

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Choosing Lesson Duration

The ability to choose the duration (30, 45, or 60 minutes) for your Individual Lesson.

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What is a scheduled lesson?

A scheduled lesson allows you to meet with a teacher on a specific date and time.

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Where can you find your lesson credits?

The "Lesson Setting" section on your profile shows if you have credits for a particular language.

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How do you book lessons in a language other than English?

The credits assigned by default are for English. To book a lesson in another language, you must first switch the language setting.

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Who can you contact if you have credit issues?

Contact the GoFluent team at [email protected] if you have issues with your credits.

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How do you cancel a scheduled lesson?

You can cancel a scheduled lesson by selecting it and clicking on the dustbin icon. Confirm the cancellation by clicking "Confirm".

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How do you access your profile?

Go to the drop-down menu in the top right corner and select "Profile".

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When does the class open for a scheduled lesson?

Class will be opened 5 minutes before the scheduled start time.

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Where can you find your scheduled lessons?

You can find and join your scheduled lessons on the GoFluent platform.

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GoFluent Individual Lesson Cancellation Policy

Individual lessons are credit-based and charged based on attendance. If you need to cancel, do so at least 1 hour before the lesson starts. Failure to do so will result in the credit being charged and non-refundable.

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How to Contact GoFluent for Individual Lesson Support

Contact GoFluent via email at [email protected] or by phone at +62 855 7480 0112 (phone calls only) for any cancellations, reschedules, or inquiries.

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GoFluent Customer Service Availability

GoFluent's customer service is available Monday to Friday from 9am to 5pm. Emails are responded to within 48 hours during business days. Use the 'Live Chat' feature on the portal during weekends.

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GoFluent Live Chat Feature

GoFluent offers a 'Live Chat' feature on their portal for quick communication.

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GoFluent website

GoFluent's official website is www.gofluent.com.

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Study Notes

goFLUENT Playbook/User Guide

  • goFLUENT is a language learning academy platform
  • The guide provides instructions on how to use the platform, including account access, setting up a learning profile, taking proficiency tests and using the language academy.

Login Process

  • PC Login: Visit portal.pelni.co.id, login normally, and use recommended browsers (Chrome, Mozilla, Edge). Click "goFLUENT" when ready to log in.
  • Clearing Cache (PC): If the login/platform loads slowly, clear the browser cache and browsing history. This can be done by navigating to your browser's settings.
  • Mobile App Login: Log in to portal.pelni.co.id first, use your work email address and the newly set password on your mobile device app.

Setting up Learning Profile

  • Customize Language Training: Tailor your learning experience to accelerate language acquisition.
  • Choose Your Language: Select the language you wish to learn.
  • Preferences: Provide general preferences (display settings, time zone, time format).
  • Industry/Job Function: Specify your industry and job function (up to 3 choices).
  • Personal Information: Fill in your personal info (name, email, phone number).
  • Proficiency Test: Take the placement test to determine your learning level.

Taking Proficiency Test

  • Duration: The English proficiency test takes 25 minutes (other languages 45 minutes).
  • Content: The test covers reading, listening, grammar, and vocabulary.
  • Questions: The test contains 44 timed questions.
  • Technology Requirements: Speakers must be enabled for video/audio questions.
  • Saving Progress: Pause and resume the test anytime.

Using goFLUENT's Language Academy

  • Language Academy at a Glance: Overview of courses, history, saved materials, and in-progress materials.
  • Starting a Course: Choose a category/course to begin language learning.
  • Viewing History, Saved Content, and In Progress Modules: Review past learning activities, saved content, and materials in progress (through the "Training" tab).
  • Translation Feature: Toggle the "Show Translation" and your platform content will be displayed in your preferred language. Make sure the learning language is different from the current display language.
  • Viewing Training Report: Access training history and viewing scores (through "Report" tab)

Changing Platform Language

  • Navigate to Profile via Menu: Go to your profile using the drop-down menu on the top right corner of the platform.
  • Change Language: Select the language you wish to use on the platform.
  • Change Display Language: Select the display language from the profile options.

Viewing Training Reports

  • Locate Reports Tab: Within the menu, locate "Reports"
  • Access Reports: Click on "Reports" to access your training reports.

Retaking Proficiency Tests

  • Accessing Proficiency Test: Navigate to the "Proficiency Test" option.
  • Retake Option: Find and click the 'Retake Test' option.

Analytics

  • Accessing Analytics: Navigate to the "Analytics" option in the user profile menu.
  • Insights: View proficiency test results, your training insights, time spent on the platform and any live lesson activity logs.

Joining Conversation Classes

  • Locate Conversation Classes: Find conversation classes on the left sidebar of the platform.
  • Open Activities: Classes will open 5min before the class begins and close 5 minutes after.
  • Join Option: Choose to join the class in speaking mode or listening-only mode.

Booking Individual Lessons

  • Navigate to Lessons Tab: Access the "Book Lessons" page.
  • Select Dates and Times: Select preferred date and time slots for lesson booking.
  • Choose a Trainer: Select a trainer from the available options.
  • Confirm: Select the duration and confirm the booking request.
  • Contact Learning Consultants: Use the email or phone number to coordinate with the learning consultants if needed.

Managing Individual Lessons

  • Canceling Lessons: Pick a scheduled lesson, click the dustbin icon, and then confirm to cancel the session.
  • Lesson Credit: Lessons are credit-based, and credits are charged based on attendance.
  • Cancellation Policy: Cancel at least 1 hour before the start of the lesson.

Contacting goFluent

  • Email: Send an email to [email protected]
  • Phone: Use +62 855 7480 0112 for phone inquiries (calls only).
  • Live Chat: Use the live chat function on the platform.

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Related Documents

goFLUENT Playbook / User Guide PDF

Description

This goFLUENT user guide provides comprehensive instructions on how to utilize the language learning platform effectively. It covers the login process for both PC and mobile applications, as well as details on setting up a personalized learning profile for optimal language acquisition.

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