goFLUENT User Guide
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Questions and Answers

How long is the proficiency test expected to take for English?

  • 15 minutes
  • 25 minutes (correct)
  • 30 minutes
  • 40 minutes

    • Which feature allows you to find different categories for courses?

  • Upcoming Classes
  • Browse tab (correct)
  • Recommended for you
  • Quick view

    • What is the expected duration for proficiency tests in languages other than English?

  • 45 minutes (correct)
  • 15 minutes
  • 60 minutes
  • 30 minutes

    • What can you view in your account section?

    <p>Completed activities</p> Signup and view all the answers

    Which of the following options is included in the Language Academy's features?

    <p>Upcoming Conversation Classes</p> Signup and view all the answers

    What is the latest time a lesson scheduled at 5pm can be canceled without penalty?

    <p>4pm</p> Signup and view all the answers

    What is the consequence of failing to cancel your lesson in the required timeframe?

    <p>The credit will be charged and is non-refundable.</p> Signup and view all the answers

    Which of the following methods is currently NOT available for contacting support?

    <p>Contacting via WhatsApp</p> Signup and view all the answers

    During which days and hours is the support team available?

    <p>Monday to Friday, 9am to 5pm</p> Signup and view all the answers

    What is the Service Level Agreement (SLA) for replying to emails?

    <p>48 hours within business days</p> Signup and view all the answers

    What is the first step in logging into goFLUENT via PC?

    <p>Visit <a href="https://portal.pelni.co.id/">https://portal.pelni.co.id/</a></p> Signup and view all the answers

    Which browsers are recommended for logging in via PC?

    <p>Chrome, Mozilla, and Edge</p> Signup and view all the answers

    What should you do if the page takes too long to load?

    <p>Clear your browser’s cache and browsing history</p> Signup and view all the answers

    What is necessary to access the mobile app for goFLUENT?

    <p>Login via the portal first</p> Signup and view all the answers

    What personal information is required when setting up your learning profile?

    <p>Your personal information including name</p> Signup and view all the answers

    During the learning profile setup, which of the following can you specify?

    <p>Time zone and job function</p> Signup and view all the answers

    How many job industry and job function choices can you select during profile setup?

    <p>Three choices</p> Signup and view all the answers

    What happens when you click 'Forgot Password' in the mobile app?

    <p>A new password is sent to your work email</p> Signup and view all the answers

    What section should you visit for a personalized language training plan?

    <p>Language Essentials</p> Signup and view all the answers

    How can you check your training history?

    <p>Through the Training tab</p> Signup and view all the answers

    What must be true about the language you are learning and your display language to use the translation feature?

    <p>The learning language should be different from the display language</p> Signup and view all the answers

    What should you do if you are unsure of where to start your training?

    <p>Visit the General Conversation section</p> Signup and view all the answers

    What mode allows participants to actively engage during the class?

    <p>Speaking mode</p> Signup and view all the answers

    Where can you find saved content during your language training?

    <p>Within the Training tab</p> Signup and view all the answers

    What is the purpose of the personalized recommendations in language training?

    <p>To help achieve learning goals based on proficiency</p> Signup and view all the answers

    When can participants join the conversation class?

    <p>5 minutes before and 5 minutes after</p> Signup and view all the answers

    What happens when you activate the 'Show Translation' toggle?

    <p>Content will be translated to your display language</p> Signup and view all the answers

    Which step is NOT part of booking an individual lesson?

    <p>Choose the lesson content</p> Signup and view all the answers

    How can you check updates to the conversation class schedule?

    <p>Using a provided link</p> Signup and view all the answers

    Which of the following is NOT mentioned as a way to start your training?

    <p>Accessing saved lessons</p> Signup and view all the answers

    Which of the following is a valid lesson duration option offered?

    <p>30 minutes</p> Signup and view all the answers

    What email address can be used to request help from a Learning Consultant?

    <p><a href="mailto:[email protected]">[email protected]</a></p> Signup and view all the answers

    What will happen if you have not scheduled any lessons?

    <p>A Learning Consultant will contact you</p> Signup and view all the answers

    What is one way to join the class in a passive manner?

    <p>Register as a listener</p> Signup and view all the answers

    What should you click to cancel a scheduled lesson?

    <p>The dustbin icon</p> Signup and view all the answers

    How early will a class open before the scheduled time?

    <p>5 minutes</p> Signup and view all the answers

    Where can you find your lesson credits?

    <p>In the 'Lesson Setting'</p> Signup and view all the answers

    What message appears if you don’t have credit for the language you are learning?

    <p>No credits available for this language</p> Signup and view all the answers

    What is the default language credit assigned for lessons?

    <p>English</p> Signup and view all the answers

    What must you do before booking a lesson for a different language?

    <p>Change your language setting</p> Signup and view all the answers

    What action is needed to view your profile settings?

    <p>Go to the drop down menu</p> Signup and view all the answers

    What should you do if you don’t see your lesson credit available?

    <p>Contact <a href="mailto:[email protected]">[email protected]</a></p> Signup and view all the answers

    Study Notes

    goFLUENT Playbook/User Guide

    • goFLUENT is a language learning academy platform
    • The guide provides instructions on how to use the platform, including account access, setting up a learning profile, taking proficiency tests and using the language academy.

    Login Process

    • PC Login: Visit portal.pelni.co.id, login normally, and use recommended browsers (Chrome, Mozilla, Edge). Click "goFLUENT" when ready to log in.
    • Clearing Cache (PC): If the login/platform loads slowly, clear the browser cache and browsing history. This can be done by navigating to your browser's settings.
    • Mobile App Login: Log in to portal.pelni.co.id first, use your work email address and the newly set password on your mobile device app.

    Setting up Learning Profile

    • Customize Language Training: Tailor your learning experience to accelerate language acquisition.
    • Choose Your Language: Select the language you wish to learn.
    • Preferences: Provide general preferences (display settings, time zone, time format).
    • Industry/Job Function: Specify your industry and job function (up to 3 choices).
    • Personal Information: Fill in your personal info (name, email, phone number).
    • Proficiency Test: Take the placement test to determine your learning level.

    Taking Proficiency Test

    • Duration: The English proficiency test takes 25 minutes (other languages 45 minutes).
    • Content: The test covers reading, listening, grammar, and vocabulary.
    • Questions: The test contains 44 timed questions.
    • Technology Requirements: Speakers must be enabled for video/audio questions.
    • Saving Progress: Pause and resume the test anytime.

    Using goFLUENT's Language Academy

    • Language Academy at a Glance: Overview of courses, history, saved materials, and in-progress materials.
    • Starting a Course: Choose a category/course to begin language learning.
    • Viewing History, Saved Content, and In Progress Modules: Review past learning activities, saved content, and materials in progress (through the "Training" tab).
    • Translation Feature: Toggle the "Show Translation" and your platform content will be displayed in your preferred language. Make sure the learning language is different from the current display language.
    • Viewing Training Report: Access training history and viewing scores (through "Report" tab)

    Changing Platform Language

    • Navigate to Profile via Menu: Go to your profile using the drop-down menu on the top right corner of the platform.
    • Change Language: Select the language you wish to use on the platform.
    • Change Display Language: Select the display language from the profile options.

    Viewing Training Reports

    • Locate Reports Tab: Within the menu, locate "Reports"
    • Access Reports: Click on "Reports" to access your training reports.

    Retaking Proficiency Tests

    • Accessing Proficiency Test: Navigate to the "Proficiency Test" option.
    • Retake Option: Find and click the 'Retake Test' option.

    Analytics

    • Accessing Analytics: Navigate to the "Analytics" option in the user profile menu.
    • Insights: View proficiency test results, your training insights, time spent on the platform and any live lesson activity logs.

    Joining Conversation Classes

    • Locate Conversation Classes: Find conversation classes on the left sidebar of the platform.
    • Open Activities: Classes will open 5min before the class begins and close 5 minutes after.
    • Join Option: Choose to join the class in speaking mode or listening-only mode.

    Booking Individual Lessons

    • Navigate to Lessons Tab: Access the "Book Lessons" page.
    • Select Dates and Times: Select preferred date and time slots for lesson booking.
    • Choose a Trainer: Select a trainer from the available options.
    • Confirm: Select the duration and confirm the booking request.
    • Contact Learning Consultants: Use the email or phone number to coordinate with the learning consultants if needed.

    Managing Individual Lessons

    • Canceling Lessons: Pick a scheduled lesson, click the dustbin icon, and then confirm to cancel the session.
    • Lesson Credit: Lessons are credit-based, and credits are charged based on attendance.
    • Cancellation Policy: Cancel at least 1 hour before the start of the lesson.

    Contacting goFluent

    • Email: Send an email to [email protected]
    • Phone: Use +62 855 7480 0112 for phone inquiries (calls only).
    • Live Chat: Use the live chat function on the platform.

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    Related Documents

    goFLUENT Playbook / User Guide PDF

    Description

    This goFLUENT user guide provides comprehensive instructions on how to utilize the language learning platform effectively. It covers the login process for both PC and mobile applications, as well as details on setting up a personalized learning profile for optimal language acquisition.

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