Podcast
Questions and Answers
What is an example of a client-related goal mentioned?
What is an example of a client-related goal mentioned?
- Increase employee engagement scores by 5%
- Reduce the average door-to-discharge time by 10%
- Improve patient satisfaction scores by 5% (correct)
- Decrease operating expenses per bed day to R1500
Which KPI is associated with process-related goals?
Which KPI is associated with process-related goals?
- Employee Engagement Survey Score
- Patient Satisfaction Index
- Operating Expense per Bed Day
- Door-to-Discharge Time (correct)
What is a key aspect of people-related goals?
What is a key aspect of people-related goals?
- Increasing employee engagement scores (correct)
- Reducing costs to improve profitability
- Improving software systems for efficiency
- Enhancing doctor-patient communication strategies
Which target is explicitly stated for the KPI related to cost management?
Which target is explicitly stated for the KPI related to cost management?
What should be included in a goal-setting framework regarding departmental objectives?
What should be included in a goal-setting framework regarding departmental objectives?
Which module addresses Improving Transformation & Employee Engagement?
Which module addresses Improving Transformation & Employee Engagement?
What percentage is indicated for the goal of Improving Employee Engagement?
What percentage is indicated for the goal of Improving Employee Engagement?
Which module focuses on Skills Plan compliance?
Which module focuses on Skills Plan compliance?
What aspect is highlighted for improving staff recognition?
What aspect is highlighted for improving staff recognition?
Which of the following is a focus in the goal-setting framework under Module 15?
Which of the following is a focus in the goal-setting framework under Module 15?
What is a key activity within the Follow through of Action Plans?
What is a key activity within the Follow through of Action Plans?
What is expected regarding legislative training compliance?
What is expected regarding legislative training compliance?
Which aspect is critical in Process Optimization?
Which aspect is critical in Process Optimization?
What is the main financial goal for Mediclinic to achieve by the year ending 31 March 20xx?
What is the main financial goal for Mediclinic to achieve by the year ending 31 March 20xx?
Which of the following client performance indicators aims to improve the hospital's service quality by the end of the year to 31 March 20xx?
Which of the following client performance indicators aims to improve the hospital's service quality by the end of the year to 31 March 20xx?
What process improvement is scheduled to be implemented by 31 March 20xx to enhance patient safety in theatres?
What process improvement is scheduled to be implemented by 31 March 20xx to enhance patient safety in theatres?
Which of the following is a goal related to team dynamics for the year ending 31 March 20xx?
Which of the following is a goal related to team dynamics for the year ending 31 March 20xx?
What is the target for reducing the average door-to-discharge-time for green Emergency Centre patients by 31 March 20xx?
What is the target for reducing the average door-to-discharge-time for green Emergency Centre patients by 31 March 20xx?
Which performance measurement indicator aims to assess the effectiveness of Mediclinic’s operational activities?
Which performance measurement indicator aims to assess the effectiveness of Mediclinic’s operational activities?
What is the targeted Debtors Days for Mediclinic as of 31 March 20xx?
What is the targeted Debtors Days for Mediclinic as of 31 March 20xx?
Which balanced scorecard perspective does the measure to implement a hand hygiene campaign fall under?
Which balanced scorecard perspective does the measure to implement a hand hygiene campaign fall under?
Flashcards
Balanced Scorecard
Balanced Scorecard
A strategic planning method that aligns business activities to achieve strategic goals by using a variety of metrics.
Financial Metrics
Financial Metrics
Measurements focusing on the financial performance of an organization such as margins, costs, and debt levels.
Client Goals
Client Goals
Targets aimed at improving customer experience and satisfaction (e.g., HAI, mortality, falls, Press Ganey score).
Process Improvement
Process Improvement
Signup and view all the flashcards
People Measures
People Measures
Signup and view all the flashcards
EBITDAR Margin
EBITDAR Margin
Signup and view all the flashcards
Cost per event
Cost per event
Signup and view all the flashcards
Visual Management Board
Visual Management Board
Signup and view all the flashcards
KPI for Operating Expense
KPI for Operating Expense
Signup and view all the flashcards
Financial Goal Alignment
Financial Goal Alignment
Signup and view all the flashcards
Patient Satisfaction KPI
Patient Satisfaction KPI
Signup and view all the flashcards
Process Goal: Door-to-Discharge Time
Process Goal: Door-to-Discharge Time
Signup and view all the flashcards
Employee Engagement KPI
Employee Engagement KPI
Signup and view all the flashcards
Cl Implementation Maturity
Cl Implementation Maturity
Signup and view all the flashcards
Modules in Cl Implementation
Modules in Cl Implementation
Signup and view all the flashcards
Module Progress
Module Progress
Signup and view all the flashcards
Improve Transformation & EE
Improve Transformation & EE
Signup and view all the flashcards
Skills Plan Compliance
Skills Plan Compliance
Signup and view all the flashcards
Legislative Training Compliance
Legislative Training Compliance
Signup and view all the flashcards
Most Recognized Manager
Most Recognized Manager
Signup and view all the flashcards
Manager Recognition Practices
Manager Recognition Practices
Signup and view all the flashcards
Study Notes
Goal Alignment
- Goal alignment is aligning team goals with company strategic goals, from front-line teams to all departments.
- Objectives, measures, and targets are developed and aligned with company strategic goals. These should include balanced scorecard perspectives (finance, client, process, and learning/growth)
- Performance-driven teams encourage effective communication and goal alignment (top-down and bottom-up management)
- Visual management is used to manage goals, objectives, and measures visually.
Goal Alignment Process
- Goal alignment is a structured process that cascades strategic objectives through management levels to front-line teams.
- Specific action plans should be included at each level of the process.
Strategic Objective Statement Example
- Reduce healthcare-associated infection rate by 15% in 12 months.
- This can be translated into action plans:
- Implementing evidence-based practices to reduce different infection types.
- Improving process flows.
The Mediclinic Strategy for Goal Alignment
- Aligning goals across all employees is required for success, as individual goals may not contribute to the company's overall goal.
- Key is leadership; decision-makers must guide change and communicate the reasons, what to do, and how to do it, who will support and schedule implementation dates.
Objectives, Measures, and Targets
- Understanding the company's strategy and goals is essential for aligning goals.
- Setting detailed objectives and action plans, broken down from overall strategies, is critical for achieving goals.
- Goals should translate into company objectives that are Specific, Measurable, Achievable, Realistic, and Time-bound (SMART).
Important Information
- Goals, objectives, and actions must use consistent and clearly defined terms.
- Measuring KPIs is paramount to ensuring effective and successful goal alignment.
- A balanced scorecard is recommended to track objectives across various perspectives (financial, client, process, and people).
Activity 3
- Students should describe their team's (or department's) responsibility in achieving Mediclinic's strategic goals.
- Identify barriers to achieving those goals.
- Explain the importance of continuous improvement.
- Explain relevancy of Mediclinic strategic themes to the team's work.
Activity 4
- Practice the process of aligning goals and objectives to corresponding measures and targets, applying SMART criteria.
- Goals and objectives should be aligned with company goals (or complementary).
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz explores the process of goal alignment within organizations, highlighting the importance of aligning team objectives with strategic company goals. It discusses the structured process of cascading objectives through management levels and the role of performance-driven teams in effective communication and visualization of goals.
