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Questions and Answers

Which of the following is NOT typically considered a characteristic of bureaucratic management according to Max Weber?

  • Clear division of labor
  • Formal hierarchy of authority
  • Informal communication channels (correct)
  • Rules and regulations governing activities
  • Which of the following is an example of a managerial role defined by Henry Mintzberg?

  • Sales negotiator
  • Resource allocator (correct)
  • Number cruncher
  • Team motivator
  • What is the primary reason a manager might prefer to recruit from outside the organization?

  • To ensure cultural fit within the organization
  • To bring in fresh perspectives and skills (correct)
  • To avoid the costs associated with onboarding
  • To maintain loyalty among existing employees
  • Which of these is a common reason employees may fear change in an organization?

    <p>Fear of job loss (D)</p> Signup and view all the answers

    Which of the following is NOT typically an importance of control in management?

    <p>Promoting creativity (B)</p> Signup and view all the answers

    What is one potential reason for the high employee turnover at Kamukunji Investment Bank?

    <p>A lack of loyalty and eagerness to contribute (C)</p> Signup and view all the answers

    Which management principle of Fayol's emphasizes the need for clear authority and responsibility?

    <p>Authority and Responsibility (C)</p> Signup and view all the answers

    What is an example of a social responsibility that Kamukunji Investment Bank can adopt?

    <p>Offering low-interest loans to the community (A)</p> Signup and view all the answers

    Which management skill is likely lacking at Kamukunji Investment Bank based on the case?

    <p>Human Skills (D)</p> Signup and view all the answers

    In the decision-making process, what is the first step?

    <p>Identifying the problem (C)</p> Signup and view all the answers

    Which principle of effective delegation is necessary to ensure that the person receiving the delegation is capable?

    <p>Clarity of Responsibility (A)</p> Signup and view all the answers

    What impact can an open-door policy have on organizational culture?

    <p>Improved relationship between staff and management (B)</p> Signup and view all the answers

    Which of the following is NOT a principle of Fayol's management?

    <p>Social Responsibility (A)</p> Signup and view all the answers

    Flashcards

    What is the managerial role played by a figurehead?

    The figurehead role involves representing the organization in symbolic and ceremonial events, such as attending conferences, hosting guests, or signing official documents. It establishes the company's image and builds relationships with external stakeholders.

    What is the managerial role played by a leader?

    The leader role involves motivating and directing employees, setting objectives, and inspiring group actions. They guide the team's efforts and build a shared vision for the organization.

    What is the role of a liaison in management?

    A liaison manager connects with people outside their immediate team, acting as a link between different departments, external contacts, and peers. They foster cooperation and exchange information.

    What is the role of a resource allocator?

    A resource allocator determines how the organization's resources (budget, time, personnel, etc.) are allocated to different projects, departments, or individuals to achieve specific goals. They prioritize and optimize resource utilization.

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    What is the role of a negotiator in management?

    A negotiator represents the organization in agreements, settlements, or contracts with individuals, groups, or other organizations. They advocate the organization's interests and work toward mutually beneficial outcomes.

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    Fayol's Principles

    14 principles of management developed by Henri Fayol, providing a framework for effective organizational operations. These principles emphasize the importance of division of work, authority, discipline, unity of command, unity of direction, subordination of individual interest to the general interest, remuneration, centralization, scalar chain, order, equity, stability of tenure of personnel, initiative, and esprit de corps.

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    Open Door Policy

    An organizational policy allowing employees to approach any manager directly with concerns or issues, regardless of their immediate supervisor.

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    Management Skills

    Abilities and competencies required for effective management, including planning, organizing, leading, and controlling organizational resources.

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    Social Responsibility

    A company's ethical obligation to operate in a way that benefits society and stakeholders besides just maximizing profits, encompassing economic, environmental, and social aspects.

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    Decision-Making Process

    A systematic approach to making choices, involving defining the problem, gathering information, evaluating alternatives, selecting a solution, implementing the decision, and monitoring results.

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    Delegation of Authority

    The process of assigning tasks and responsibilities to subordinates, along with the necessary authority to perform those tasks.

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    Principle Guidelines for Delegation

    Key principles for successful delegation, including matching tasks to skills, providing clear instructions, setting expectations, granting sufficient authority, monitoring progress, and providing feedback.

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    Study Notes

    BCB 100: Principles and Practice of Management

    • Exam: First Year, First Semester, 2022/2023 Academic Year
    • Duration: 2 hours
    • Instructions:
      • Answer Question One and any two other questions.
      • Mobile phones are prohibited.
      • Writing on the exam paper is not allowed.

    Section A: Answer All Questions

    • Question One (30 Marks): Requires analysis of a case study on Kamukunji Investment Bank.
      • Part (a)(i): Identify five of Fayol's 14 management principles not followed in the case, with examples.
      • Part (a)(ii): Explain four management skills lacking according to the case.
      • Part (a)(iii): Outline four social responsibilities the bank could adopt.
      • Part (b): Describe the decision-making process.
      • Part (c): Explain principles and guidelines for effective delegation of authority, with examples.
      • Part (d): Highlight five elements defining management as a science.

    Section B: Answer Any Two Questions

    • Question Two (15 Marks):

      • Part (a): Describe managerial roles proposed by Henry Mintzberg, and their application.
      • Part (b): Explain five importance's of control in management.
      • Part (c): Identify five basic types of power used by leadership.
    • Question Three (15 Marks):

      • Part (a): Discuss five characteristics of bureaucratic management theory, as outlined by Max Weber.
      • Part (b): Explain five reasons why managers prefer recruitment from outside the organization.
      • Part (c): Highlight five reasons why employees fear change.
    • Question Four (15 Marks):

      • Part (a): Diagrammatically explain how Maslow's theory can motivate employees.
      • Part (b): Explain four importance's of employee training.
      • Part (c): Analyze three importance's of planning.

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