18 Questions
What type of production process is characterized by high volume production of a standardized product for a mass market?
Mass production
Which historical event in Operations Management focused on the systematic analysis of work methods?
Scientific management
What type of transformation process is involved in health care operations?
Physiological
Which management concept focuses on the flow of information, products, and services across a network of customers, enterprises, and supply chain partners?
Supply Chain Management
What characteristic is associated with Lean production?
Quality and flexibility
Which type of operation focuses on the standardization of parts initially as replacement parts?
Interchangeable parts
What is the primary task of strategy formulation?
Defining a primary task
What is the ratio of output to input known as?
Productivity
In the context of corporate strategy, what does 'order qualifier' refer to?
Items considered for purchase
Which perspective in the Balanced Scorecard framework focuses on how the organization appears to shareholders?
Financial Perspective
What is defined as the degree to which a nation can produce goods and services that meet international market demands?
Competitiveness
In the policy deployment process, what is the focus of determining 'order winners'?
Assessing core competencies
What is the main focus of waste elimination in the context of positioning the firm?
Relentlessly pursuing the removal of all waste
Which company is highlighted as an example of time-based competition in the text?
Zara
What is the primary goal of the Ritz-Carlton's service system in terms of quality?
Satisfying one customer at a time
Which term best describes the ability to adjust to changes in product mix, production volume, or design?
Flexibility
What is the main purpose of the Policy Deployment process mentioned in the text?
Translating corporate strategy into measurable objectives
What does the Balance Scorecard primarily focus on measuring?
All aspects of an organization beyond financials
Test your knowledge on globalization, competitiveness, productivity, and the impact of going global on business operations. Explore the reasons behind companies going global, how globalization affects productivity and competitiveness, and the latest trends in the global market.
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