Questions and Answers
What is globalization and how does it affect communication?
Globalization is the expansion and integration of cultural, political, economic, and technological domains, which affects communication by necessitating an understanding of diverse perspectives and fostering collaboration across cultures.
List the six stages of the Developmental Model of Intercultural Sensitivity (DMIS).
The six stages are Denial, Defense, Minimization, Acceptance, Adaptation, and Integration.
How can effective listening improve job effectiveness and work relationships?
Effective listening allows individuals to evaluate arguments critically, rationalize judgments, and fosters a sense of trust and cooperation among colleagues.
What is one way to avoid gender-biased language when addressing a group?
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At which stage of DMIS does an individual begin to appreciate important cultural differences in values?
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Why is it important to communicate with purpose in a global society?
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Explain how technology can be used responsibly in communication.
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How can one promote respect for diversity in communication?
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Study Notes
Globalization
- Involves expansion and integration across cultural, political, economic, and technological domains globally.
Effective Communication in a Global Society
- Express ideas through verbal, non-verbal, and written forms in both digital and non-digital environments.
- Utilize effective listening skills to evaluate arguments, rationalize judgments, and enhance job effectiveness and workplace relationships.
- Communicate with purpose tailored to diverse audiences.
- Foster collaboration and cooperation among individuals of different backgrounds.
- Embrace and promote diversity while respecting cultural differences.
- Use technology and social media responsibly to maintain professional integrity.
Developmental Model of Cultural Sensitivity (Bennett & Bennett, 2004)
- Stage 1: Denial - Individual fails to recognize cultural differences.
- Stage 2: Defense - Begins to notice cultural differences but feels threatened by them.
- Stage 3: Minimization - Acknowledges cultural differences but focuses more on universal similarities.
- Stage 4: Acceptance - Starts appreciating significant cultural differences in behavior and values.
- Stage 5: Adaptation - Opens up to new perspectives and integrates different worldviews.
- Stage 6: Integration - Views personal actions and identity through multiple cultural lenses beyond their own.
Avoiding Gender-Biased Language
- Replace gender-biased pronouns with neutral articles/determiners.
- Example: Change “his” to “their” to avoid male-centric language.
- Use plural pronouns instead of singular to create inclusivity.
- Example: Shift from “each employee must submit his proposal” to “employees must submit their proposals.”
- Utilize either/or pronouns (he/she, his/her) ensuring not to default to male first.
- Example: Use “every applicant must fill out his or her application form.”
- Prefer second-person pronouns (you, your) over third-person pronouns (he, she) to engage directly while preserving meaning.
- Example: “The sales manager should prepare your marketing proposal” instead of gender-specific wording.
- Use appropriate titles to ensure respect for unknown addressees, avoiding assumptions based on gender.
- Example: Instead of "Dear Sir," use "Dear Hiring Manager" or "To Whom It May Concern."
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Description
This quiz explores the essential skills needed to communicate effectively in a global society. It covers verbal, non-verbal, and written communication in various environments, focusing on collaboration and effective listening. Test your understanding of how to express ideas clearly and connect with diverse audiences.
