Podcast
Questions and Answers
What is the primary value that Salesforce aims to uphold while using Einstein generative AI?
What is the primary value that Salesforce aims to uphold while using Einstein generative AI?
- Innovation
- Trust (correct)
- Cost efficiency
- Speed
Which principle focuses on ensuring that model responses are verifiable and can be corroborated?
Which principle focuses on ensuring that model responses are verifiable and can be corroborated?
- Empowerment
- Accuracy (correct)
- Transparency
- Sustainability
What should organizations do before sharing LLM-generated responses with external audiences?
What should organizations do before sharing LLM-generated responses with external audiences?
- Publish immediately to save time
- Disregard the potential for errors
- Ensure content aligns with company values (correct)
- Allow LLM to verify its own responses
How does Salesforce strive to reduce the environmental impact of its AI models?
How does Salesforce strive to reduce the environmental impact of its AI models?
What challenge does Salesforce specifically address to ensure safety in generative AI responses?
What challenge does Salesforce specifically address to ensure safety in generative AI responses?
What is a characteristic of generative AI that users must be cautious about?
What is a characteristic of generative AI that users must be cautious about?
Which of the following is NOT one of the five principles of trusted generative AI according to Salesforce?
Which of the following is NOT one of the five principles of trusted generative AI according to Salesforce?
What is crucial to do after receiving LLM-generated content intended for customers?
What is crucial to do after receiving LLM-generated content intended for customers?
Flashcards
Einstein Generative AI Trust
Einstein Generative AI Trust
Salesforce's commitment to safeguarding user data while leveraging AI technology.
Data Security Agreements
Data Security Agreements
Agreements with LLM providers like OpenAI ensure that user data isn't stored by these providers when using generative AI features.
Trusted Generative AI Principles
Trusted Generative AI Principles
Salesforce's core principles for responsible and trustworthy AI, ensuring accuracy, safety, transparency, user empowerment, and sustainability.
Accuracy in Generative AI
Accuracy in Generative AI
Signup and view all the flashcards
Safe Generative AI Outputs
Safe Generative AI Outputs
Signup and view all the flashcards
Transparency in AI Model Training
Transparency in AI Model Training
Signup and view all the flashcards
Empowerment in Generative AI
Empowerment in Generative AI
Signup and view all the flashcards
Sustainability in Generative AI
Sustainability in Generative AI
Signup and view all the flashcards
Study Notes
Einstein Generative AI & Trust
- Salesforce prioritizes data security and accurate, safe AI experiences
- Agreements with LLM providers (e.g., OpenAI) prevent private data retention
- Salesforce's generative AI follows five principles for trusted AI
Five Principles for Trusted Generative AI
- Accuracy: Model responses backed by explanations and sources; human review recommended
- Safety: Detects and mitigates bias, toxicity, and harmful responses
- Transparency: Models respect data provenance, grounded in client data
- Empowerment: Tools augment human capabilities, improve efficiency
- Sustainability: Focus on optimized, efficient models with reduced carbon footprint
Reviewing Generative AI Responses
-
Generative AI is a tool, not a replacement for human judgment
-
Users are responsible for any LLM-generated responses shared with customers
-
External responses should align with company values, voice, and tone
-
Focus on accuracy and safety during review
-
Accuracy: Check for factual accuracy, ensure details are correct; data up-to-date and accurate
-
Bias and Toxicity: Actively check for bias and harmful language due potential for inaccurate language present in the training data
-
Responses don't meet standards? Don't use them or re-generate. Some solutions allow editors for changes
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
This quiz explores the five principles of trusted generative AI, focusing on accuracy, safety, transparency, empowerment, and sustainability. It highlights the importance of human judgment in reviewing AI responses and discusses Salesforce's commitment to data security and ethical AI practices. > https://help.salesforce.com/s/articleView?id=sf.generative_ai_trust_overview.htm&type=5
