GM Verification

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Questions and Answers

Which aspect of restaurant operations is emphasized during Phase 2 to ensure the trainee understands their role in leading restaurant culture and environment?

Implementing new marketing strategies to increase customer traffic.
Managing the maintenance team and cleanliness standards. (correct)
Conducting performance reviews and setting individual employee goals.
Reviewing financial reports and identifying cost-saving measures.

What is the expected outcome of trainees spending a shift with the maintenance team during Phase 2?

To understand the importance of maintenance to the overall success of the business. (correct)
To evaluate the maintenance team's performance and provide feedback.
To perform minor repairs and maintenance tasks independently.
To develop a detailed maintenance schedule for the restaurant.

What specific area of focus is NOT included in the safety cross discussion with HR during Phase 2?

Preventing and handling incidents.
Leading safety and security efforts.
Maintaining restaurant safety.
Improving customer service response times. (correct)

What is the primary purpose of the trainee attending an RDM (Restaurant Development Manager) day with a GM from another restaurant during Phase 2?

To gain exposure to different management styles and operational strategies. (A) Signup and view all the answers

What is the MOST significant purpose of conducting a CFV (Customer First Visit) on two other restaurants during Phase 2?

To understand the business from a customer perspective and how QSC impacts guests. (C) Signup and view all the answers

What is the overarching goal of Phase 3 in the General Manager training program?

To begin learnings from the Restaurant Leader modules in FRED. (B) Signup and view all the answers

In Phase 4, what is the key objective when the trainee is responsible for all the shift managers for 30 days?

To manage any SMX trainee. (D) Signup and view all the answers

What is the MOST important reason for the trainee to conduct scheduled shift verifications in Phase 4?

To coach and evaluate good shift control and proper QSC execution. (B) Signup and view all the answers

During Phase 5, how does the trainee prepare to take charge of the P&L (Profit & Loss) process?

By working shoulder-to-shoulder with the supervisor on P&L projections, mid-month, and EOM (End of Month). (C) Signup and view all the answers

What is the purpose of the trainee learning to run RDM (Restaurant Development Manager) days during Phase 5?

To learn how floor shifts and pre-shifts are set up. (B) Signup and view all the answers

According to the provided materials, what is the ultimate purpose of the GM (General Manager) role within the organization?

To develop others and role model the People Care Culture. (D) Signup and view all the answers

What is the significance of the General Manager being a 'role model' within their restaurant?

It enables every manager to know what it means to create an environment of care and people focus. (C) Signup and view all the answers

What is the General Manager's level of responsibility for their restaurant's operations?

100% responsibility for everything within their restaurant. (A) Signup and view all the answers

How does a General Manager ensure proactive behavior in their team, according to the Leadership Success Model?

By utilizing the Leadership Success Model behaviors. (D) Signup and view all the answers

What is the General Manager ultimately accountable for, in terms of restaurant performance?

The results of the scorecard. (B) Signup and view all the answers

According to the material, why is planning considered a crucial element for a General Manager's success?

It provides a roadmap to know if you are measuring success. (C) Signup and view all the answers

In the Leadership Model for Success, what is the significance of the 'Follow up' stage?

Based on observations and results, what is working, what needs to change, and what improvements can be made. (B) Signup and view all the answers

Why is the 'observe the execution of others' step so important for GMs?

This step allows the manager to ensure standards are being met, additional training is needed, or barriers removed. (D) Signup and view all the answers

What can a GM do to support the development of Department Managers?

GM Develops DM to plan tasks. (D) Signup and view all the answers

As a GM what must be in place to have a well functioning team?

All of the above. (D) Signup and view all the answers

DSPT must be completed?

24 hours in advance. (A) Signup and view all the answers

Which task should GMs perform DAILY?

Redbook Execution (A) Signup and view all the answers

To ensure all people concerns are taken care of promptly GMs Should?

Report concerns within 24 hours. (B) Signup and view all the answers

GM's will Develop DM's to?

Plan Tasks (B) Signup and view all the answers

Reviewing Important dates should be done when?

60 days in advance. (A) Signup and view all the answers

A Leadership model with training in place allows?

Execution of systems. (A) Signup and view all the answers

What is a key retention method to retain and train crew?

Have 4-6 verified crew trainer (D) Signup and view all the answers

What should a DM/GM have with their new crew?

1 to 7-day communication. (D) Signup and view all the answers

What are SM's meant to receive daily?

DSPT Coaching (A) Signup and view all the answers

What factor is most impactful to profitability?

Effective manager schedule (C) Signup and view all the answers

Which action exemplifies a GM's strategic role in planning, aligning with the 'Leadership Model for Success'?

Reviewing the monthly manager schedule to identify potential areas for improvement. (D) Signup and view all the answers

What action most directly demonstrates a General Manager's commitment to the 'Execution' phase within the 'Leadership Model for Success'?

Conducting daily floor control coaching and observation to refine processes. (B) Signup and view all the answers

How does a General Manager's emphasis on 'Follow Up' strategically contribute to the overall success of the restaurant based on the Leadership Model for Success?

By reinforcing clear expectations and creating commitment throughout planning and development. (C) Signup and view all the answers

In the context of building a foundation to run great restaurants, which of the following is the MOST strategic application of the 'Manager Schedule'?

Using the schedule as a tool to identify and develop individual team members, aligning with their growth. (B) Signup and view all the answers

How does the implementation of 'SMX Training', supported by the SMX Planner, strategically contribute to enhanced restaurant operations?

By building a culture of care and personal investment in training, focusing on improving shift management. (C) Signup and view all the answers

What is the MOST strategic reason for a General Manager to prioritize the 'Maintenance Program' within their restaurant?

To maintain a clean and safe environment, driving customer satisfaction and reflecting brand standards. (B) Signup and view all the answers

How does focusing on the 'Crew Training Program', serve as a strategic tool for a General Manager?

By reducing employee turnover and fostering a more skilled and engaged workforce. (B) Signup and view all the answers

How does integrating 'Staffing to build Sales' into the 'Crew Schedule' strategically impact overall restaurant performance?

By leveraging accurate sales forecasting to optimize staffing levels, balancing service needs and budget. (C) Signup and view all the answers

In the process of DM (Department Manager) Development, how does offering 'Personal Investment' options most strategically impact team effectiveness?

By reducing turnover among department managers and promoting a culture of continuous improvement. (C) Signup and view all the answers

What action best demonstrates the strategic use of monthly crew trainer meetings?

Reviewing training processes and implement improvements based on feedback and performance data. (A) Signup and view all the answers

How does a GM's strategic encouragement of DMs' use of Department Planners translate into improved restaurant performance?

Standardizing tasks for accountability and tracking progress towards goals. (A) Signup and view all the answers

Which approach MOST strategically leverages 'Predictable shifts for crew' to enhance operational efficiency and employee satisfaction?

Supporting work-life balance, enhancing morale, and improving employee retention. (D) Signup and view all the answers

Why is it strategically beneficial for a General Manager to integrate RDM (Restaurant Development Manager) days into DM's (Department Manager) development plans?

To provide DMs with exposure to different operational strategies, benchmarks, and networking opportunities. (C) Signup and view all the answers

How does the General Manager's use of 'QSC (Quality, Service, Cleanliness) Improvement-Goals' directly enhance restaurant operations?

By creating a more consistent and positive customer experience. (C) Signup and view all the answers

What is the BEST strategic reason for a General Manager to encourage crew trainer involvement?

To ensure every team member is receiving quality help. (A) Signup and view all the answers

What is the MOST strategic goal for a General Manager when establishing crew training execution protocols?

To have all crew members adhere strictly to the set standards. (D) Signup and view all the answers

How does a GM's setting clear expectations align to the restaurants development?

Creates a vision for the future development. (C) Signup and view all the answers

Why is welcoming new crew members crucial to the functionality of restaurant?

Better for employee retention in the long run. (C) Signup and view all the answers

If schedules are given on time, how does this affect the standards?

Employees feel they can trust management. (D) Signup and view all the answers

How does the General Manager make a difference?

By encouraging development through mentorship. (B) Signup and view all the answers

Why is it important to weekly/daily plan?

Provides a reference for what needs to be accomplished. (B) Signup and view all the answers

What is the effect of a good quarterly plan?

Sets the tone for the rest of the plans. (B) Signup and view all the answers

How can a well organized stock room impact "The Work"?

Employees dont have to search around. (C) Signup and view all the answers

How does the General Manager welcome new team members into the Company?

Allows for the culture of "Care" to spread. (A) Signup and view all the answers

What tool allows for a constistent training experience?

SMX Training Tools. (D) Signup and view all the answers

What is the effect of using a RDM agendas?

Allows a clear agenda for team meetings. (A) Signup and view all the answers

How does the maintenance programs execution reflect on the execution section of "The Work"?

Encourages standards of operation. (C) Signup and view all the answers

Flashcards

GM Training – Time Investment

6-9 months dedicated to building knowledge and skills necessary for the General Manager role.

GM Practice – Execution Focus

A period of 6 months focused on practically applying learned knowledge and skills in executing the role of General Manager.