G2C Services in Bhutan Overview
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Questions and Answers

What is the primary objective of G2C services in Bhutan?

  • To increase the use of technology in government offices
  • To reduce the digital divide in rural areas
  • To promote digital literacy among citizens
  • To improve transparency and accountability in government services (correct)
  • Which of the following is NOT a type of G2C service?

  • Grievance Redressal
  • Government to Business Services (correct)
  • Citizen Services Portal
  • e-Services
  • What is the primary benefit of the Payment Gateway in G2C services?

  • Improved transparency in government services
  • Increased accessibility for citizens
  • Convenience for citizens to pay bills and fees (correct)
  • Reduced bureaucratic red tape
  • What is a major challenge facing G2C services in Bhutan?

    <p>Digital divide in rural areas</p> Signup and view all the answers

    What is the primary goal of capacity building for government officials in G2C services?

    <p>To provide training and support for officials</p> Signup and view all the answers

    What is the ultimate goal of expanding G2C services to more departments and ministries?

    <p>To provide more efficient and convenient services to citizens</p> Signup and view all the answers

    What is a major benefit of G2C services in terms of citizen participation?

    <p>Enhanced citizen participation and engagement</p> Signup and view all the answers

    What is the primary concern related to data security in G2C services?

    <p>Data security and privacy concerns</p> Signup and view all the answers

    What is the purpose of the Grievance Redressal system in G2C services?

    <p>To allow citizens to submit complaints and track their status</p> Signup and view all the answers

    What is necessary to ensure the success of G2C services in Bhutan?

    <p>Regular monitoring and evaluation of G2C services</p> Signup and view all the answers

    Study Notes

    Overview of G2C Services in Bhutan

    G2C (Government to Citizen) services in Bhutan aim to provide efficient, transparent, and convenient services to citizens through the use of technology.

    Objectives of G2C Services

    • Improve transparency and accountability in government services
    • Enhance citizen participation and engagement
    • Reduce bureaucratic red tape and improve service delivery
    • Increase accessibility and convenience for citizens

    Types of G2C Services

    • Citizen Services Portal: A one-stop platform for citizens to access various government services online
    • e-Services: Online services such as application for citizenship, passports, and other documents
    • Payment Gateway: Online payment system for citizens to pay bills and fees
    • Grievance Redressal: Online system for citizens to submit complaints and track their status

    Benefits of G2C Services

    • Convenience: Citizens can access services from anywhere, at any time
    • Transparency: Reduced scope for corruption and increased accountability
    • Efficiency: Faster service delivery and reduced waiting times
    • Accessibility: Services available to citizens in remote areas

    Challenges and Limitations

    • Digital Divide: Limited internet access and digital literacy in rural areas
    • Infrastructure: Limited IT infrastructure and connectivity in some areas
    • Security: Data security and privacy concerns
    • Capacity Building: Need for training and capacity building for government officials

    Way Forward

    • Expansion of G2C Services: Expansion of online services to more departments and ministries
    • Improvement of Infrastructure: Upgradation of IT infrastructure and connectivity
    • Digital Literacy: Promotion of digital literacy and awareness among citizens
    • Monitoring and Evaluation: Regular monitoring and evaluation of G2C services to identify areas for improvement

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    Description

    This quiz covers the Government to Citizen (G2C) services in Bhutan, including their objectives, types, benefits, challenges, and the way forward. It aims to test your knowledge on how G2C services improve transparency, convenience, and accessibility for citizens.

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