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Questions and Answers
What is the primary function of the front office in a company?
What is the primary function of the front office in a company?
- To handle customer complaints and problems
- To manage internal operations and technology systems
- To directly interact with customers and handle tasks like sorting emails and printing (correct)
- To oversee marketing and sales strategies
What is a common responsibility of front office staff in a hotel?
What is a common responsibility of front office staff in a hotel?
- Handling financial transactions and accounting tasks
- Managing the hotel's marketing and promotional activities
- Coordinating housekeeping and room maintenance
- Assisting customers with check-in and addressing problems or complaints (correct)
Why is training necessary for front office staff?
Why is training necessary for front office staff?
- To handle complex technological tasks like network administration
- To effectively interact with customers and perform various office tasks (correct)
- To specialize in marketing and sales techniques
- To develop skills in managing internal office politics and conflicts
What distinguishes the front office from other parts of a company?
What distinguishes the front office from other parts of a company?
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In addition to customer interaction, what other tasks might front office staff perform?
In addition to customer interaction, what other tasks might front office staff perform?
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