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Front Office Accounting (Billing) Functions

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Front Office Accounting (Billing) Functions

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Questions and Answers

What is the primary responsibility of the Front Office Accounting System?

Tracking financial transactions through the hotel's financial cycle

Posting charges to guest accounts

Creating and maintaining accurate accounting records for each guest or non-guest account (correct)

Ensuring internal control over cash transactions only

What is the purpose of a Folio in hotel accounting?

To summarize financial data for internal control purposes (correct)

To record settlement for goods and services provided

To maintain a summary grouping of accounts

To track financial transactions through the guest cycle

What type of voucher is used for recording guest allowances in hotel accounting?

Miscellaneous charge voucher

Guest allowances voucher (correct)

Travel Agent Voucher

Visitors Paid-Out Voucher

Which type of account is a record of all the in-house charges made by the guest since arrival in the hotel?

Master Folio Signup and view all the answers

What is the main purpose of a Point of Sale System in the context of hotel accounting?

To support internal control over cash and non-cash transactions Signup and view all the answers

What is the primary purpose of a front office ledger?

To manage accounts related to the hotel's registered guests Signup and view all the answers

In which ledger would one find credit card payment accounts and accounts of past guests due for collection by the hotel?

City Ledger Signup and view all the answers

How should personal checks be treated in terms of payment at the front office?

Treated as cash and carefully scrutinized before acceptance Signup and view all the answers

When do account corrections typically occur in a hotel's front office operations?

After the close of business on the same day as the error is discovered Signup and view all the answers

What type of transaction involves a decrease in the folio balance as compensation for poor service or as rebates for coupons and/or other discounts?

Account Allowance Signup and view all the answers