Podcast
Questions and Answers
Who is responsible for finding appropriate coverage if the GM is unable to cover a shift?
Who is responsible for finding appropriate coverage if the GM is unable to cover a shift?
- The building manager
- Front desk staff
- The laundry staff
- The GM (correct)
What is the dress code for front desk staff during check-in/check-out?
What is the dress code for front desk staff during check-in/check-out?
- Any clothing is allowed
- Business professional
- Casual
- Brand approved uniform (correct)
When should front desk staff complete laundry?
When should front desk staff complete laundry?
- During hours of operation when slow (correct)
- Anytime during their shift
- After the building is locked and secure
- During check-in/check-out
When can front office lights be turned off?
When can front office lights be turned off?
What should the vacancy sign accurately display?
What should the vacancy sign accurately display?
Which of the following is NOT a responsibility of a hotel manager?
Which of the following is NOT a responsibility of a hotel manager?
What is the title commonly used for the head executive of a hotel?
What is the title commonly used for the head executive of a hotel?
Who supports the hotel's General Manager in managing the hotel operations?
Who supports the hotel's General Manager in managing the hotel operations?
What are some of the functions included in hotel management?
What are some of the functions included in hotel management?
What factors can influence the size and complexity of a hotel management organizational structure?
What factors can influence the size and complexity of a hotel management organizational structure?
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