10 Questions
Who is responsible for finding appropriate coverage if the GM is unable to cover a shift?
The GM
What is the dress code for front desk staff during check-in/check-out?
Brand approved uniform
When should front desk staff complete laundry?
During hours of operation when slow
When can front office lights be turned off?
Once the building is locked and secure
What should the vacancy sign accurately display?
The number of available rooms
Which of the following is NOT a responsibility of a hotel manager?
Maintenance of hotel facilities
What is the title commonly used for the head executive of a hotel?
General manager
Who supports the hotel's General Manager in managing the hotel operations?
Subordinate department managers
What are some of the functions included in hotel management?
All of the above
What factors can influence the size and complexity of a hotel management organizational structure?
All of the above
Test your knowledge on front desk policies and procedures with this quiz! Learn about important guidelines such as hours of operation, dress code, and nametag requirements. See if you can ace this quiz and ensure smooth operations at the front desk.
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