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Questions and Answers

What is the key issue regarding managers in organizations?

  • How to fire bad managers
  • How to find good managers (correct)
  • Whether managers are needed
  • How to train managers

    • What is Project Oxygen?

  • A program for training engineers
  • A coaching program for managers (correct)
  • A program for measuring employee satisfaction
  • A program for hiring engineers

    • What did Google do to ensure the success of Project Oxygen?

  • They fired all their bad managers
  • They used the findings in practical, measurable ways (correct)
  • They eliminated the need for managers
  • They invested a lot of money in it

    • What is the relationship between leadership and management?

    <p>They complement each other</p> Signup and view all the answers

    What is the importance of good management according to the text?

    <p>It is essential to competency</p> Signup and view all the answers

    What did Lincoln do to compensate for his weaknesses as a leader?

    <p>He surrounded himself with people who possessed competencies he lacked</p> Signup and view all the answers

    What was the result of Google's experiment of getting rid of all managers in 2002?

    <p>It was a failure and led to decreased productivity</p> Signup and view all the answers

    What did Google's Project Oxygen set out to do?

    <p>Develop a list of qualities that make a great manager</p> Signup and view all the answers

    What is one of the key qualities of a good manager according to Google's findings?

    <p>Being a good coach</p> Signup and view all the answers

    Has it been common for police agencies to bring in top leaders from other industries to lead an agency?

    <p>No, it is almost unheard of</p> Signup and view all the answers

    What is the importance of admitting mistakes in management?

    <p>It helps to blunt criticism and move forward</p> Signup and view all the answers

    What is the author's opinion on the importance of competence in management?

    <p>It is denigrated in favor of passion and vision</p> Signup and view all the answers

    What is the author's opinion on the implementation of healthcare reform?

    <p>It is of critical importance</p> Signup and view all the answers

    What is the importance of setting realistic expectations in management according to the text?

    <p>To manage expectations so that the result exceeds them</p> Signup and view all the answers

    What is the essence of creative and enlightened management?

    <p>Being involved in every single detail of the product design process</p> Signup and view all the answers

    What does the Los Angeles Times article suggest about leadership and management?

    <p>Management is more important than leadership</p> Signup and view all the answers

    What is the importance of competence to employees, peers, and the community according to the text?

    <p>It is important for both leaders and managers</p> Signup and view all the answers

    What should police agencies do to develop good managers who can also become great leaders?

    <p>Provide mentoring, education, training, and exposure to different jobs</p> Signup and view all the answers

    What is the main message of Morgen Witzel's book 'Managing for Success: Spotting Danger Signals—And Fixing Problems Before They Happen'?

    <p>Bad management can have serious consequences for a company and its employees</p> Signup and view all the answers

    What is the relationship between leadership, competence, and integrity?

    <p>They are all equally important for the success of an organization</p> Signup and view all the answers

    What is the consequence of denying a company's weaknesses and flaws?

    <p>It can harm the future of the organization</p> Signup and view all the answers

    What is the importance of mentoring and training in public safety organizations?

    <p>They can help organizations achieve superior results for the community and their employees</p> Signup and view all the answers

    What is the benefit of rotating individuals through commands in the military's leadership program?

    <p>To develop a broad set of competencies</p> Signup and view all the answers

    What is the difference between a great manager and a great leader?

    <p>A great manager maintains what is already there, while a great leader propels the organization forward.</p> Signup and view all the answers

    What is the example used to show that a talented outsider can come into a company outside their field and do well by using universal leadership and management skills?

    <p>Alan Mullally, the ex-CEO of Ford</p> Signup and view all the answers

    Why may it not be easy to accomplish an outsider coming into a paramilitary organization such as police departments?

    <p>Managers and chief executives typically rise through the ranks in their agencies</p> Signup and view all the answers

    Leadership and management are often perceived as enemies on the battlefield.

    <p>False</p> Signup and view all the answers

    Good leaders understand that good management is not essential to competency.

    <p>False</p> Signup and view all the answers

    Lincoln surrounded himself with a team that could compensate for his weaknesses.

    <p>True</p> Signup and view all the answers

    Good managers are just as critical to the well-being of any workplace as a visionary leader.

    <p>True</p> Signup and view all the answers

    Business failures are often caused by one bad leader making a few bad decisions.

    <p>False</p> Signup and view all the answers

    Managers should focus solely on fixing problems as they arise.

    <p>False</p> Signup and view all the answers

    A broken organizational culture can have long-term effects on a company.

    <p>True</p> Signup and view all the answers

    Competence and passion/vision are mutually exclusive qualities in a great leader.

    <p>False</p> Signup and view all the answers

    Government agencies are only affected financially when projects are botched.

    <p>False</p> Signup and view all the answers

    The Trump administration has not admitted to any mistakes during their time in office.

    <p>False</p> Signup and view all the answers

    Blunting criticism and moving forward requires admitting mistakes and developing a plan of action to fix them.

    <p>True</p> Signup and view all the answers

    Google's Project Oxygen was focused on finding out what makes a good manager and how to ensure all teams have good managers.

    <p>True</p> Signup and view all the answers

    Google's Project Oxygen found that technical skills were the most important factor in being a good manager.

    <p>False</p> Signup and view all the answers

    Google invested significant resources and time into implementing the findings of Project Oxygen in practical and measurable ways.

    <p>True</p> Signup and view all the answers

    Is it common for police agencies to bring in top leaders from other industries to lead an agency?

    <p>False</p> Signup and view all the answers

    According to Google's Project Oxygen, managers don't matter.

    <p>False</p> Signup and view all the answers

    Google's Project Oxygen analyzed more than 10,000 observations about managers.

    <p>True</p> Signup and view all the answers

    One of the key qualities of a good manager according to Google's findings is being a good coach.

    <p>True</p> Signup and view all the answers

    True or false: The military's leadership program keeps individuals in the same job indefinitely if they are good at it.

    <p>False</p> Signup and view all the answers

    True or false: The article described the differences between leaders and managers as stark, while the author sees them as more subtle.

    <p>True</p> Signup and view all the answers

    True or false: Alan Mullally, the ex-CEO of Ford, had extensive experience in the car business before becoming CEO.

    <p>False</p> Signup and view all the answers

    True or false: Police departments typically promote managers and chief executives from outside their agencies.

    <p>False</p> Signup and view all the answers

    Steve Jobs was not interested in the details of Apple's products

    <p>False</p> Signup and view all the answers

    Public safety leaders have more leeway in hiring talent than private industry CEOs

    <p>False</p> Signup and view all the answers

    Having vision and creativity is not consistent with being a great manager

    <p>False</p> Signup and view all the answers

    Police agencies should not seek to develop good managers who can also become great leaders

    <p>False</p> Signup and view all the answers

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