Podcast
Questions and Answers
Which situation requires suggesting a paid SSL instead of a Free SSL?
Which situation requires suggesting a paid SSL instead of a Free SSL?
What is a necessary condition for Free SSL to work?
What is a necessary condition for Free SSL to work?
What should be checked to confirm the status of Free SSL?
What should be checked to confirm the status of Free SSL?
Which of the following is NOT a common reason why Free SSL might not work?
Which of the following is NOT a common reason why Free SSL might not work?
Where can you verify if a domain is eligible for Free SSL?
Where can you verify if a domain is eligible for Free SSL?
If a customer's domain points to a Free Weebly site, what can be inferred about Free SSL support?
If a customer's domain points to a Free Weebly site, what can be inferred about Free SSL support?
What action should be taken if the Free SSL is not enabled for a domain?
What action should be taken if the Free SSL is not enabled for a domain?
What is a necessary step before confirming the SSL status of a domain?
What is a necessary step before confirming the SSL status of a domain?
What is required for automatic SSL installation?
What is required for automatic SSL installation?
What should a customer do if their A record is not pointing to the servers?
What should a customer do if their A record is not pointing to the servers?
How can a customer check if the CNAME record has been propagated?
How can a customer check if the CNAME record has been propagated?
What is the typical time it takes for SSL installation to complete?
What is the typical time it takes for SSL installation to complete?
What action should be taken once the CNAME record is added and shows 'Pending/In Progress'?
What action should be taken once the CNAME record is added and shows 'Pending/In Progress'?
What is the purpose of a 301 redirect for customers who have purchased an SSL certificate?
What is the purpose of a 301 redirect for customers who have purchased an SSL certificate?
What step is crucial before the customer adds the CNAME record to their domain?
What step is crucial before the customer adds the CNAME record to their domain?
What tool can a customer use to learn more about the CNAME verification process?
What tool can a customer use to learn more about the CNAME verification process?
Study Notes
Free SSL Installation
- To enable Free SSL, the domain's nameservers and A record must point to the hosting account's IP address.
- Free SSL is not available for all second-level domains; check the provided list for supported domains.
- Free SSL is not available for free Weebly site builder sites.
- To enable Free SSL, access the domain dashboard, click on the domain name, and toggle the "Free SSL" button.
Troubleshooting FREE SSL Certificate Issues
- If Free SSL cannot be installed, check the domain's Whois, nameservers, and A records to confirm eligibility.
- If the domain has an expired paid certificate installed, contact the Team Manager/Web Coach and escalate the case to Tech Tier 2 for removal.
- For issues related to SRQIP-798, check the SRQ list for details.
Installation of Paid SSL
- If the domain's nameservers point to your servers, SSL will be installed automatically upon purchase.
- If the nameservers do not point to your servers, the customer must add the provided CNAME record by contacting their nameserver provider.
SSL Auto Installation
- The CNAME record is added automatically when the SSL is purchased, and can be found in the account logs.
- Use DNS propagation checkers or Command Prompt to check if the CNAME record is propagating.
- Installation takes between 30 minutes to 4 hours to complete.
- If the A record does not point to your servers, the customer must download and install the SSL certificate on the external server.
CNAME Verification
- A unique CNAME record is generated when the SSL is purchased, and can be found in the account logs.
- The customer must add this CNAME record to their domain by contacting the nameserver provider.
- Once the CNAME record is added, wait for the propagation time.
- When the CNAME record is propagated and the status shows as "Pending/In Progress," escalate the case to Tech Tier 2.
Pro Tip: Redirect and SSL Plugin
- Customers can use a 301 redirect in their .htaccess file to ensure visitors access the secure HTTPS version of their website.
- For WordPress websites, recommend the "Really Simple SSL" plugin.
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