The Fred Factor Ch 12

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Questions and Answers

What motivates Fred to provide service to others?

The monetary rewards associated with his work

The desire for recognition and accolades

Competition with other postal carriers

His need to feel good about himself (correct)

How does Fred perceive his postal customers?

As individuals who pay for his services

As business transactions that need to be completed

As people who only care about receiving their mail

As friends who he helps make life easier for (correct)

What is Fred's perspective on perfectionism?

It hinders his ability to accomplish tasks.

It is important, but not as valuable as service.

It causes him stress that negatively impacts his life.

It motivates him to work harder and serve better. (correct)

What does Fred mean by 'living the golden rule'?

Treating others as he would like to be treated Signup and view all the answers

What is Fred's attitude towards recognition for his work?

He feels overwhelmed when receiving attention. Signup and view all the answers

Why does Fred refurbish drums for school music departments?

To enrich the students' educational experience Signup and view all the answers

What final advice does Fred give regarding daily goals?

Make each day better and more productive than the last. Signup and view all the answers

What honor did the U.S. Postal Service give Fred?

Formal recognition for years of service Signup and view all the answers

How did the local television station contribute to Fred's recognition?

By showing him delivering mail on his route Signup and view all the answers

What was the reaction of Fred's coworkers during the recognition ceremony?

They were supportive and proud Signup and view all the answers

What was a significant comment Fred made to the woman on his route?

He praised her for raising her daughter well Signup and view all the answers

What recurring theme was highlighted by the calls and e-mails received after the television segment?

Viewers know Fred and appreciate his work Signup and view all the answers

What role does Fred play in the lives of his customers according to the woman on his route?

A trusted figure providing support Signup and view all the answers

In what location is Fred delivering mail?

Denver Signup and view all the answers

How did the woman with the grown daughter feel before Fred's encouragement?

Awful and upset Signup and view all the answers

Study Notes

Fred's Story

Fred is a postal carrier in Denver who consistently provides exceptional service.
Fred was recognized for his years of service with a special ceremony at his postal station.
A local Denver television station covered the event, which resulted in Fred receiving phone calls and emails from people who knew him.
Fred has built a friendship with a single mom on his route, and provided her with encouragement during a difficult time.
Fred refurbishes drums and donates them to school music departments.

Fred's Motivation

Fred's motivation is to do good and feel good about himself.
He sees his job as a service to others and finds satisfaction in taking care of people.
Fred is his own worst critic and strives to accomplish as much as possible each day.

Fred's Approach to Service

Fred treats his customers as friends and goes the extra mile to help them.
He moves advertisements and newspapers, and even hides recycling boxes for his customers.
Fred considers his actions a form of "Neighborhood Watch."

Fred's Perspective on Recognition

Fred is overwhelmed by the recognition he has received for his service.
He never sought recognition or accolades, but rather finds his reward in making people smile and being of service.
Fred believes in living the Golden Rule and treating others as he would like to be treated.

Fred's Advice

Fred's advice is to make each day better than the last.
He feels a sense of accomplishment at the end of each day and considers it a waste if he feels he hasn't made progress.
Fred's focus is on making the most of each day rather than on accumulating wealth or awards.

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Description

Explore the story of Fred, a dedicated postal carrier in Denver who goes above and beyond in his service. From building friendships to refurbishing drums for schools, Fred's motivation and approach to service highlight the importance of kindness and community support. This quiz delves into Fred's journey and the impact he makes on those around him.