Podcast
Questions and Answers
If you are experiencing any problems in your frame shop, please call your __________________.
If you are experiencing any problems in your frame shop, please call your __________________.
District Framer
Any customer selecting a readymade frame will be offered ____________ artwork installation.
Any customer selecting a readymade frame will be offered ____________ artwork installation.
While They Wait
Always keep Staple Guns disconnected and in the ____________ at all times when not in use.
Always keep Staple Guns disconnected and in the ____________ at all times when not in use.
drawer
Scrap Matboard should be cut into _______ x ______ inch strips and used to protect frames from damage caused by hangers.
Scrap Matboard should be cut into _______ x ______ inch strips and used to protect frames from damage caused by hangers.
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Always store orders in a protective _____________ carrier. Never leave artwork unprotected.
Always store orders in a protective _____________ carrier. Never leave artwork unprotected.
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Hobby Lobby frame shops should complete all custom orders in ___________ days or less.
Hobby Lobby frame shops should complete all custom orders in ___________ days or less.
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The ___________________ is a computerized mat cutter which consists of a computer and a cutting board.
The ___________________ is a computerized mat cutter which consists of a computer and a cutting board.
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A basic rule of thumb to follow when drymounting is this, "_____________________.”
A basic rule of thumb to follow when drymounting is this, "_____________________.”
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The combination press, or __________________, uses heat and pressure to bond prints and posters to a rigid board.
The combination press, or __________________, uses heat and pressure to bond prints and posters to a rigid board.
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_______________________ is the area where you should store any frames that are part of a custom order.
_______________________ is the area where you should store any frames that are part of a custom order.
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Hobby Lobby Requires the Use of safety ____________ and _________ while handling and cutting glass.
Hobby Lobby Requires the Use of safety ____________ and _________ while handling and cutting glass.
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When taking an order for custom framing you may use a Frame Table Ticket.
When taking an order for custom framing you may use a Frame Table Ticket.
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The equipment tool caddies may be used by customers for 'Do It Yourself' framing.
The equipment tool caddies may be used by customers for 'Do It Yourself' framing.
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We want to give as many orders as possible a custom due date.
We want to give as many orders as possible a custom due date.
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Custom Tickets should be taped in the center of the artwork sleeves.
Custom Tickets should be taped in the center of the artwork sleeves.
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Dispose of glass scraps smaller than 8 x 10 in the designated trashcan.
Dispose of glass scraps smaller than 8 x 10 in the designated trashcan.
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Moulding samples should be evenly spaced from the top of the sample panels to the bottom.
Moulding samples should be evenly spaced from the top of the sample panels to the bottom.
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Yellow Copies of the Custom Frame Tickets should be kept for a period of ______________.
Yellow Copies of the Custom Frame Tickets should be kept for a period of ______________.
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Finishing Toolboxes, when not in use, are to be kept where?
Finishing Toolboxes, when not in use, are to be kept where?
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Write the mat number in the upper left hand corner of a mat scrap in pencil and file it in the proper slot for mat scraps that are ______________.
Write the mat number in the upper left hand corner of a mat scrap in pencil and file it in the proper slot for mat scraps that are ______________.
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All finished orders must be ___________ before being placed on the Finished Order Storage shelves.
All finished orders must be ___________ before being placed on the Finished Order Storage shelves.
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A ________________ is a standard unit of measurement that is figured by adding the width and height of the frame size.
A ________________ is a standard unit of measurement that is figured by adding the width and height of the frame size.
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A frame size of 16 x 20 would have ____________ united inches.
A frame size of 16 x 20 would have ____________ united inches.
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Use a pencil to record the customer information and prices on the Frame Table Ticket and the Custom Frame Ticket.
Use a pencil to record the customer information and prices on the Frame Table Ticket and the Custom Frame Ticket.
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The fee for sizing a matboard includes an opening.
The fee for sizing a matboard includes an opening.
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The drymount charge includes the substrate and mounting materials.
The drymount charge includes the substrate and mounting materials.
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Creative cut mats should be charged at $4.00 per opening in addition to the basic mat price.
Creative cut mats should be charged at $4.00 per opening in addition to the basic mat price.
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The canvas stretching fee includes the stretcher bars.
The canvas stretching fee includes the stretcher bars.
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The shrinkwrap charge includes an acid free foamboard substrate.
The shrinkwrap charge includes an acid free foamboard substrate.
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Coupons may be accepted in the Frame Shop.
Coupons may be accepted in the Frame Shop.
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Charge a Labor Fee for orders that will require extra time or effort.
Charge a Labor Fee for orders that will require extra time or effort.
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If you make a mistake while filling out a ticket, you should ___________.
If you make a mistake while filling out a ticket, you should ___________.
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All Employee orders must be reviewed and approved by management __________.
All Employee orders must be reviewed and approved by management __________.
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The united Inches (on the Custom Ticket) should be written ________.
The united Inches (on the Custom Ticket) should be written ________.
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Study Notes
Frame Shop Operations
- Problems in the frame shop should be reported to the District Framer.
- Customers choosing readymade frames are offered "While They Wait" artwork installation.
- Disconnect staple guns and store them in the drawer when not in use.
Material Specifications
- Scrap matboard should be cut into 2 x 4 inch strips to protect frames from hanger damage.
- Orders must be stored in a protective foamboard carrier to prevent damage.
Order Management
- Custom orders in Hobby Lobby frame shops should be completed within 14 days.
- The Wizard/CMC is a computerized mat cutter featuring a computer and cutting board.
Mounting Guidelines
- A general guideline for dry-mounting: "When in Doubt Don't Mount."
- The drymount machine utilizes heat and pressure to bond prints and posters to rigid boards.
Storage and Safety
- Frame storage is the designated area for frames related to custom orders.
- Safety gloves and glasses are required when handling and cutting glass.
Ticketing and Documentation
- Custom framing orders must not use Frame Table Tickets.
- Equipment tool caddies are not to be used by customers for DIY framing.
Order Management Procedures
- Custom due dates should not be given for as many orders as possible.
- Custom tickets should not be taped in the center of artwork sleeves.
- Glass scraps smaller than 8 x 10 can be disposed of in the designated trash can.
Documentation Retention
- Yellow copies of Custom Frame Tickets must be kept for one year.
Measurement Units
- United Inches is calculated by adding the frame's width and height.
- A 16 x 20 frame size results in 36 united inches.
Pricing and Fees
- Customer information and prices should be recorded in ink, not pencil, on tickets.
- Matboard sizing fees do not include an opening in the price.
- The drymount charge includes the substrate and mounting materials, while canvas stretching fees do not include stretcher bars.
Additional Charges
- Creative cut mats incur an additional charge of $4.00 per opening.
- Shrinkwrap charges do not cover an acid-free foamboard substrate.
Coupons and Labor Fees
- Coupons are not accepted in the frame shop.
- A labor fee should not be charged for orders requiring extra time or effort.
Error Correction
- Making a mistake on a ticket necessitates creating an entirely new ticket.
Employee Orders Protocol
- Employee orders require management approval both at placement and pickup.
Ticket Writing Standards
- United Inches on the Custom Ticket must be written exactly without rounding.
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Description
Test your knowledge on the essential operations of a frame shop. This quiz covers topics such as material specifications, order management, mounting guidelines, and safety protocols. Understand the best practices for efficient and safe frame shop operations.
