Podcast
Questions and Answers
When serving infant or young children, what should the staff do to ensure their meal is appealing?
When serving infant or young children, what should the staff do to ensure their meal is appealing?
- Present the children with adult-sized cutlery
- Provide the children with a coloring book and crayons before seating
- Offer bread or crackers immediately after the child is being seated (correct)
- Serve the children with specially made adult dishes
What should the staff do when serving disabled guests to ensure a positive dining experience?
What should the staff do when serving disabled guests to ensure a positive dining experience?
- Serve them in a separate area away from other guests
- Treat them with special care and attention and adjust yourself according to their pace (correct)
- Avoid making eye contact with them to avoid making them uncomfortable
- Speak loudly and quickly to make sure they understand
What should the staff do for elderly guests to provide a comfortable dining experience?
What should the staff do for elderly guests to provide a comfortable dining experience?
- Talk loudly and quickly to ensure they hear you
- Serve them with children's menu to make it easier for them to choose
- Escort the guest to a calm and quiet corner with a comfortable chair (correct)
- Ignore their requests for assistance
What should the staff do when dealing with young guests?
What should the staff do when dealing with young guests?
What should the staff do when serving infant or young children?
What should the staff do when serving infant or young children?
What should the staff do when dealing with disabled guests?
What should the staff do when dealing with disabled guests?
What should the staff do when serving infant or young children?
What should the staff do when serving infant or young children?
How should the staff cater to elderly guests to ensure a positive dining experience?
How should the staff cater to elderly guests to ensure a positive dining experience?
What is the appropriate action for serving infant or young children?
What is the appropriate action for serving infant or young children?
Which form of table reservation communication is described as nearly obsolete?
Which form of table reservation communication is described as nearly obsolete?
What is the term for a reservation made through a third-party reservation company?
What is the term for a reservation made through a third-party reservation company?
How can a booking be made if a customer chooses to use technology for communication?
How can a booking be made if a customer chooses to use technology for communication?
In which form of communication does the customer communicate directly with the establishment's staff?
In which form of communication does the customer communicate directly with the establishment's staff?
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