Flight Attendant Pre-Departure Procedures
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Questions and Answers

During the pre-departure announcement, what is the purpose of the cabin count?

  • To provide an accurate passenger manifest to the flight deck (correct)
  • To facilitate the completion of the passenger paperwork
  • To ensure all passengers have their seatbelts fastened
  • To identify passengers requiring special assistance

    • Who provides the Captain with the Weight & Balance paperwork?

  • Flight Attendant 'A'
  • Flight Attendant 'B'
  • The Flight Deck Crew
  • CSA (correct)

    • What is the purpose of the 'Countdown to Departure' component of the On-Time Machine initiative?

  • To facilitate early boarding for all passengers
  • To distribute flight communication cards to crew members
  • To ensure all passengers are seated before departure
  • To provide clear and coordinated timelines for seamless operations (correct)

    • What is the purpose of the 'Early Boarding for Headstart Flights' component of the On-Time Machine initiative?

    <p>To set the stage for a smooth and timely departure</p> Signup and view all the answers

    What document is provided to the Flight Deck by CSA after the passenger count is complete?

    <p>Final Paperwork</p> Signup and view all the answers

    What is the purpose of the Lanyard Cards in the On-Time Machine initiative?

    <p>To provide on-the-go reminders of the airline's commitment to on-time performance</p> Signup and view all the answers

    What is announced by Flight Attendant 'A' after the completion of the passenger count?

    <p>Boarding complete</p> Signup and view all the answers

    What is the purpose of the Daily Performance Reports in the On-Time Machine initiative?

    <p>To keep everyone informed and accountable with punctuality goals</p> Signup and view all the answers

    What step should the flight attendant take after receiving the knock at 2L/4L?

    <p>Give the 'thumbs-up' in the porthole</p> Signup and view all the answers

    During an Extended Tarmac Delay, what is the primary responsibility of the 'A' flight attendant?

    <p>Taking initiative by asking questions of the Customer Service Agent (CSA) or Captain</p> Signup and view all the answers

    When does the Tarmac Delay clock start?

    <p>Five minutes after the last customer is boarded</p> Signup and view all the answers

    What is the policy for carry-on items for F9/Y4 codeshare passengers?

    <p>Two carry-on items are allowed</p> Signup and view all the answers

    What is the primary purpose of the FAM 30.25 policy?

    <p>To provide guidance on arrival announcements</p> Signup and view all the answers

    When holding at the gate, what is the minimum duration required to keep the MCD open?

    <p>30 minutes</p> Signup and view all the answers

    What is the primary responsibility of the 'B' flight attendant during AFT deplaning?

    <p>Verifying the airstairs/ramp are pulled up to the A/C</p> Signup and view all the answers

    Under what circumstances can the MCD/1L be closed during a gate hold?

    <p>If the weather is inclement</p> Signup and view all the answers

    What is the primary responsibility of Flight Attendant 'A' during the CSA briefing?

    <p>To brief the CSA on load factor and coordinate boarding times</p> Signup and view all the answers

    Where should Flight Attendant 'C' stow their luggage on an A320 aircraft?

    <p>OHB FWD of row 5</p> Signup and view all the answers

    What is the purpose of the Preflight Checklist 'E'?

    <p>To verify the cabin is secure and safe for passengers</p> Signup and view all the answers

    During the Crew Briefing, what topic should be discussed?

    <p>All of the above</p> Signup and view all the answers

    What is the primary focus of the On-time Performance Initiatives?

    <p>To reduce delays and improve punctuality</p> Signup and view all the answers

    During the preflight duties, what should be stowed in the OHB?

    <p>Crew luggage</p> Signup and view all the answers

    Who is responsible for conducting the preflight duties?

    <p>All Flight Attendants</p> Signup and view all the answers

    What should be reviewed during the preflight duties?

    <p>The Preflight Checklist 'E'</p> Signup and view all the answers

    What is the purpose of the Passenger Cabin Count?

    <p>To count the number of passengers on board</p> Signup and view all the answers

    What should be discussed during the preflight announcements?

    <p>The safety procedures and emergency equipment</p> Signup and view all the answers

    During the passenger cabin count, what is the primary purpose of asking passengers to take their seats?

    <p>To ensure accurate passenger count for weight and balance calculation</p> Signup and view all the answers

    Which of the following is a key component of the On-Time Machine initiative?

    <p>Flight Communication Cards</p> Signup and view all the answers

    Who is responsible for providing the Captain with the Final Flight Information List?

    <p>CSA</p> Signup and view all the answers

    What is the primary focus of the On-time Performance Initiatives?

    <p>Celebrating punctuality and reliability</p> Signup and view all the answers

    During the pre-flight announcements, what is the purpose of the expedited seating announcement?

    <p>To ensure prompt departure</p> Signup and view all the answers

    What is provided to the Flight Deck by CSA after the passenger count is complete?

    <p>Weight &amp; Balance Paperwork</p> Signup and view all the answers

    What is the primary purpose of the Daily Performance Reports in the On-Time Machine initiative?

    <p>To keep team members informed and accountable</p> Signup and view all the answers

    What is the role of Flight Attendant 'A' after the passenger count is complete?

    <p>To announce 'Boarding complete'</p> Signup and view all the answers

    What is the first step taken by Flight Attendant 'B' after receiving the knock at 2L/4L during AFT deplaning?

    <p>Verifies airstairs/ramp are pulled up to A/C before allowing customers to deplane</p> Signup and view all the answers

    During an Extended Tarmac Delay, what is the primary responsibility of the 'A' flight attendant?

    <p>To obtain all information available from the Customer Service Agent (CSA) or Captain regarding the delay</p> Signup and view all the answers

    What is the policy for carry-on items for F9/Y4 codeshare passengers?

    <p>Two (2) carry-on items</p> Signup and view all the answers

    When does the Tarmac Delay clock start?

    <p>Five (5) minutes after the last customer is boarded</p> Signup and view all the answers

    What is the primary purpose of FAM 30.25 policy?

    <p>To provide information about the Arrival Announcements-AFT Deplaning</p> Signup and view all the answers

    During a gate hold, what is the minimum duration required to keep the MCD open?

    <p>30 minutes</p> Signup and view all the answers

    What is the primary focus of the On-time Performance Initiatives?

    <p>To improve the overall flight experience</p> Signup and view all the answers

    What should be reviewed during the preflight duties?

    <p>The Preflight Checklist 'E'</p> Signup and view all the answers

    During the Passenger Cabin Count, what information is verified?

    <p>Number of passengers, seat assignments, and special requests</p> Signup and view all the answers

    What is the primary focus of the On-time Performance Initiatives?

    <p>Minimizing passenger wait times and departures delays</p> Signup and view all the answers

    During the CSA Briefing, what information is discussed?

    <p>Load factor, boarding time, and special requests</p> Signup and view all the answers

    What is the primary responsibility of Flight Attendant 'A' during the pre-flight duties?

    <p>Conducting the Passenger Cabin Count</p> Signup and view all the answers

    During the pre-flight announcements, what information is communicated to passengers?

    <p>Safety procedures and exit locations</p> Signup and view all the answers

    What is the purpose of the Preflight Checklist 'E'?

    <p>Checking cabin equipment and safety features</p> Signup and view all the answers

    During the boarding procedures, what is the primary responsibility of Flight Attendant 'B'?

    <p>Assisting with A/C tidying and security searches</p> Signup and view all the answers

    What is the primary focus of the Pre-flight Duties?

    <p>Ensuring cabin safety and security</p> Signup and view all the answers

    During the pre-flight duties, what should be stowed in the OHB?

    <p>Crew luggage and personal items</p> Signup and view all the answers

    What is the primary responsibility of the 'C' flight attendant during the pre-flight duties?

    <p>Stowing crew luggage and personal items</p> Signup and view all the answers

    Study Notes

    Pre-Departure Announcements

    • The passenger count is conducted, and passengers are asked to take their seats.
    • Flight Attendants will be available to assist after the count is complete.
    • The CSA provides "A" with the final paperwork, and "A" announces, "Boarding complete."
    • The CSA provides the Captain with the Weight & Balance paperwork and the Final Flight Information List.
    • The ARMD/FLEO/FFDO Passenger List is provided if there are any armed individuals on board.
    • The Fuel Slip is provided to the Flight Deck.

    Preparation for Pushback

    • The "On-Time Machine" initiative is a program to ensure punctuality, launched in 2023.
    • Key components of the "On-Time Machine" initiative include:
      • Early boarding for headstart flights.
      • Countdown to departure with clear and coordinated timelines.
      • Daily performance reports to keep everyone informed and accountable.
      • Flight communication cards to enhance communication among crew members.
      • Lanyard cards as reminders of the commitment to on-time performance.

    Arrival Announcements - AFT Deplaning

    • Flight Attendant "B" waits for the knock at 2L/4L and gives the "thumbs-up" in the porthole.
    • "B" verifies that the airstairs/ramp are pulled up to the aircraft before deplaning.
    • "B" notifies customers via PA of AFT deplaning.

    Extended Tarmac Delay Program (TDP)

    • The Tarmac Delay clock starts 5 minutes after the last customer is boarded.
    • If there is a delay of 30 minutes or more, the MCD should remain open, and passengers must be notified of their ability to deplane.
    • The MCD/1L may be closed due to inclement weather as long as customers are notified that they have the option to deplane.

    Reporting for Duty

    • Check-in procedures include:
      • Checking in with the Captain (if available).
      • Checking the v-file and updating the FAM with any new revisions, temporary revisions, or bulletins.
      • Checking company/department communications via designated programs/postings.
      • Reading "Must Read" memos and complying with them.
      • Attending and participating in the Crew Briefing.

    Preflight Duties

    • The CSA briefing includes:
      • Load factor.
      • Coordinating when boarding will begin.
      • Discussing any specials (e.g., infants, customers with disabilities, LEOs, etc.).
    • The Preflight Checklist includes:
      • Assisting with A/C tidying.
      • Security search (as necessary).
      • Stowing crew luggage.

    Crew Luggage Stowage

    • The stowage locations for crew luggage vary depending on the aircraft type (A320, A321, A321NEO) and the crew member's position ("A", "B", "C", "D", or "E").

    Assigned Jumpseats

    • The equipment associated with assigned jumpseats includes:
      • Shoulder harness.
      • Lap belt.
      • Seat pan.
      • Headrest.
      • Flashlight.
      • Life vest.
      • MRT.

    Preflight Checklist "B", "C", and "E"

    • The Preflight Checklists for "B", "C", and "E" include various items, such as:
      • Assigned jumpseat and equipment.
      • Unassigned jumpseat(s).
      • Zone B (AFT) emergency equipment.
      • AFT PA/Interphone.
      • Slide packs – doors properly disarmed.
      • Galley equipment, sealed carts.
      • Lavatories.
      • Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer.
      • Announcements.
      • Escape Lines.
      • FWD Seatbelt extensions.
      • Cabin preparations, such as seatbacks free of trash, tray tables stowed locked, and safety information cards in every seatback pocket.

    Flight Attendant Pre-Departure Announcements

    • General Boarding: 75 minutes
    • Expedited Seating Announcement: Conduct passenger count, ask passengers to take their seats, and assist those who need help

    Preparation for Pushback

    • Close the MCD (Main Cabin Door) for pushback
    • On-Time Machine initiative: Empowers team members to ensure punctuality, celebrates and reinforces dedication to on-time performance

    On-Time Machine Initiative

    • Key components:
      • Early Boarding for Headstart Flights
      • Countdown to Departure: Clear and coordinated timelines for seamless operations
      • Daily Performance Reports: Informed and accountable punctuality goals
      • Flight Communication Cards: Enhance communication and coordination among crew members
      • Lanyard Cards: On-the-go reminders of commitment to on-time performance

    Arrival Announcements and AFT Deplaning

    • Flight Attendant "B" waits for knock at 2L/4L, gives thumbs-up in the porthole, and verifies airstairs/ramp are pulled up before allowing customers to deplane
    • Notifies customers via PA of AFT deplaning

    Extended Tarmac Delay Program (TDP)

    • Obtain all information available from the Customer Service Agent (CSA) or Captain regarding the delay
    • Make announcements to customers every 15 minutes
    • Coordinate with the CSA to give as much assistance as possible to misconnecting customers

    Delay at the Gate

    • Tarmac Delay clock starts 5 minutes after the last customer is boarded
    • Holding at the gate: If 30 minutes or more, the MCD should remain open, and passengers must be notified of their ability to deplane

    Codeshare

    • "Sold by Volaris/Y4" = Two (2) carry-on items

    Reporting for Duty

    • Check-in procedures: 55 minutes
    • Check-in with Captain (if available), check v-file, and update FAM with any new revisions, temporary revisions, or bulletins
    • Read "Must Read" memos and comply

    Preflight Duties

    • CSA Briefing: Flight Attendant "A" briefs with CSA prior to boarding regarding load factor, coordination, and specials (e.g., infants, customers with disabilities, LEOs)
    • Preflight Checklist: All Flight Attendants assist with A/C tidying, security search (as necessary), and stow crew luggage

    Crew Luggage Stowage

    • A320: "A" = OHB FWD of row 5, "B" = OHB AFT of row 25 or underneath last row of seats, A/C right
    • A321: "A" = OHB FWD of row 5, "B" = OHB AFT of row 36 or underneath last row of seats, A/C right
    • A321NEO: "A" = OHB FWD of row 5, "B" = OHB AFT of row 36 or underneath last row of seats, A/C right

    Additional Cabin Equipment

    • Assigned Jumpseat: Shoulder Harness, Lap Belt, Seat Pan, Headrest, Flashlight, Life Vest, and MRT

    Preflight Checklist "B"

    • Assigned jumpseat and equipment
    • Unassigned jumpseat(s)
    • Zone B (AFT) emergency equipment
    • AFT galley equipment, sealed carts, and lavatories
    • Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer
    • Announcements

    Preflight Checklist "C"

    • A320: Escape Lines, FWD Seatbelt extensions
    • A321: FWD Seatbelt extensions
    • A321NEO: FWD Seatbelt extensions

    Preflight Checklist "E"

    • Assigned jumpseat and equipment
    • Cabin: Seatbacks free of trash, Tray tables stowed locked, Seatbacks in upright position, Safety Information Cards in every seatback pocket, Seat cushions and life vests, OHB open and empty, Check for items that don't belong
    • A321: 2R/2L Doors, 2L PA/Interphone, 2R Seatbelt extensions, Demo Equipment, Emergency Equipment, and Life Raft

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    Description

    Learn about the pre-departure announcements and procedures that flight attendants follow, including general boarding and expedited seating announcements. Understand the importance of passenger count and assistance during this process.

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