Flight Attendant Pre-Departure Procedures

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Questions and Answers

During the pre-departure announcement, what is the purpose of the cabin count?

To provide an accurate passenger manifest to the flight deck (correct)

To facilitate the completion of the passenger paperwork

To ensure all passengers have their seatbelts fastened

To identify passengers requiring special assistance

Who provides the Captain with the Weight & Balance paperwork?

Flight Attendant 'A'

Flight Attendant 'B'

The Flight Deck Crew

CSA (correct)

What is the purpose of the 'Countdown to Departure' component of the On-Time Machine initiative?

To facilitate early boarding for all passengers

To distribute flight communication cards to crew members

To ensure all passengers are seated before departure

To provide clear and coordinated timelines for seamless operations (correct)

What is the purpose of the 'Early Boarding for Headstart Flights' component of the On-Time Machine initiative?

To set the stage for a smooth and timely departure Signup and view all the answers

What document is provided to the Flight Deck by CSA after the passenger count is complete?

Final Paperwork Signup and view all the answers

What is the purpose of the Lanyard Cards in the On-Time Machine initiative?

To provide on-the-go reminders of the airline's commitment to on-time performance Signup and view all the answers

What is announced by Flight Attendant 'A' after the completion of the passenger count?

Boarding complete Signup and view all the answers

What is the purpose of the Daily Performance Reports in the On-Time Machine initiative?

To keep everyone informed and accountable with punctuality goals Signup and view all the answers

What step should the flight attendant take after receiving the knock at 2L/4L?

Give the 'thumbs-up' in the porthole Signup and view all the answers

During an Extended Tarmac Delay, what is the primary responsibility of the 'A' flight attendant?

Taking initiative by asking questions of the Customer Service Agent (CSA) or Captain Signup and view all the answers

When does the Tarmac Delay clock start?

Five minutes after the last customer is boarded Signup and view all the answers

What is the policy for carry-on items for F9/Y4 codeshare passengers?

Two carry-on items are allowed Signup and view all the answers

What is the primary purpose of the FAM 30.25 policy?

To provide guidance on arrival announcements Signup and view all the answers

When holding at the gate, what is the minimum duration required to keep the MCD open?

30 minutes Signup and view all the answers

What is the primary responsibility of the 'B' flight attendant during AFT deplaning?

Verifying the airstairs/ramp are pulled up to the A/C Signup and view all the answers

Under what circumstances can the MCD/1L be closed during a gate hold?

If the weather is inclement Signup and view all the answers

What is the primary responsibility of Flight Attendant 'A' during the CSA briefing?

To brief the CSA on load factor and coordinate boarding times Signup and view all the answers

Where should Flight Attendant 'C' stow their luggage on an A320 aircraft?

OHB FWD of row 5 Signup and view all the answers

What is the purpose of the Preflight Checklist 'E'?

To verify the cabin is secure and safe for passengers Signup and view all the answers

During the Crew Briefing, what topic should be discussed?

All of the above Signup and view all the answers

What is the primary focus of the On-time Performance Initiatives?

To reduce delays and improve punctuality Signup and view all the answers

During the preflight duties, what should be stowed in the OHB?

Crew luggage Signup and view all the answers

Who is responsible for conducting the preflight duties?

All Flight Attendants Signup and view all the answers

What should be reviewed during the preflight duties?

The Preflight Checklist 'E' Signup and view all the answers

What is the purpose of the Passenger Cabin Count?

To count the number of passengers on board Signup and view all the answers

What should be discussed during the preflight announcements?

The safety procedures and emergency equipment Signup and view all the answers

During the passenger cabin count, what is the primary purpose of asking passengers to take their seats?

To ensure accurate passenger count for weight and balance calculation Signup and view all the answers

Which of the following is a key component of the On-Time Machine initiative?

Flight Communication Cards Signup and view all the answers

Who is responsible for providing the Captain with the Final Flight Information List?

CSA Signup and view all the answers

What is the primary focus of the On-time Performance Initiatives?

Celebrating punctuality and reliability Signup and view all the answers

During the pre-flight announcements, what is the purpose of the expedited seating announcement?

To ensure prompt departure Signup and view all the answers

What is provided to the Flight Deck by CSA after the passenger count is complete?

Weight & Balance Paperwork Signup and view all the answers

What is the primary purpose of the Daily Performance Reports in the On-Time Machine initiative?

To keep team members informed and accountable Signup and view all the answers

What is the role of Flight Attendant 'A' after the passenger count is complete?

To announce 'Boarding complete' Signup and view all the answers

What is the first step taken by Flight Attendant 'B' after receiving the knock at 2L/4L during AFT deplaning?

Verifies airstairs/ramp are pulled up to A/C before allowing customers to deplane Signup and view all the answers

During an Extended Tarmac Delay, what is the primary responsibility of the 'A' flight attendant?

To obtain all information available from the Customer Service Agent (CSA) or Captain regarding the delay Signup and view all the answers

What is the policy for carry-on items for F9/Y4 codeshare passengers?

Two (2) carry-on items Signup and view all the answers

When does the Tarmac Delay clock start?

Five (5) minutes after the last customer is boarded Signup and view all the answers

What is the primary purpose of FAM 30.25 policy?

To provide information about the Arrival Announcements-AFT Deplaning Signup and view all the answers

During a gate hold, what is the minimum duration required to keep the MCD open?

30 minutes Signup and view all the answers

What is the primary focus of the On-time Performance Initiatives?

To improve the overall flight experience Signup and view all the answers

What should be reviewed during the preflight duties?

The Preflight Checklist 'E' Signup and view all the answers

During the Passenger Cabin Count, what information is verified?

Number of passengers, seat assignments, and special requests Signup and view all the answers

What is the primary focus of the On-time Performance Initiatives?

Minimizing passenger wait times and departures delays Signup and view all the answers

During the CSA Briefing, what information is discussed?

Load factor, boarding time, and special requests Signup and view all the answers

What is the primary responsibility of Flight Attendant 'A' during the pre-flight duties?

Conducting the Passenger Cabin Count Signup and view all the answers

During the pre-flight announcements, what information is communicated to passengers?

Safety procedures and exit locations Signup and view all the answers

What is the purpose of the Preflight Checklist 'E'?

Checking cabin equipment and safety features Signup and view all the answers

During the boarding procedures, what is the primary responsibility of Flight Attendant 'B'?

Assisting with A/C tidying and security searches Signup and view all the answers

What is the primary focus of the Pre-flight Duties?

Ensuring cabin safety and security Signup and view all the answers

During the pre-flight duties, what should be stowed in the OHB?

Crew luggage and personal items Signup and view all the answers

What is the primary responsibility of the 'C' flight attendant during the pre-flight duties?

Stowing crew luggage and personal items Signup and view all the answers

Study Notes

Pre-Departure Announcements

The passenger count is conducted, and passengers are asked to take their seats.
Flight Attendants will be available to assist after the count is complete.
The CSA provides "A" with the final paperwork, and "A" announces, "Boarding complete."
The CSA provides the Captain with the Weight & Balance paperwork and the Final Flight Information List.
The ARMD/FLEO/FFDO Passenger List is provided if there are any armed individuals on board.
The Fuel Slip is provided to the Flight Deck.

Preparation for Pushback

The "On-Time Machine" initiative is a program to ensure punctuality, launched in 2023.
Key components of the "On-Time Machine" initiative include:
- Early boarding for headstart flights.
- Countdown to departure with clear and coordinated timelines.
- Daily performance reports to keep everyone informed and accountable.
- Flight communication cards to enhance communication among crew members.
- Lanyard cards as reminders of the commitment to on-time performance.

Arrival Announcements - AFT Deplaning

Flight Attendant "B" waits for the knock at 2L/4L and gives the "thumbs-up" in the porthole.
"B" verifies that the airstairs/ramp are pulled up to the aircraft before deplaning.
"B" notifies customers via PA of AFT deplaning.

Extended Tarmac Delay Program (TDP)

The Tarmac Delay clock starts 5 minutes after the last customer is boarded.
If there is a delay of 30 minutes or more, the MCD should remain open, and passengers must be notified of their ability to deplane.
The MCD/1L may be closed due to inclement weather as long as customers are notified that they have the option to deplane.

Reporting for Duty

Check-in procedures include:
- Checking in with the Captain (if available).
- Checking the v-file and updating the FAM with any new revisions, temporary revisions, or bulletins.
- Checking company/department communications via designated programs/postings.
- Reading "Must Read" memos and complying with them.
- Attending and participating in the Crew Briefing.

Preflight Duties

The CSA briefing includes:
- Load factor.
- Coordinating when boarding will begin.
- Discussing any specials (e.g., infants, customers with disabilities, LEOs, etc.).
The Preflight Checklist includes:
- Assisting with A/C tidying.
- Security search (as necessary).
- Stowing crew luggage.

Crew Luggage Stowage

The stowage locations for crew luggage vary depending on the aircraft type (A320, A321, A321NEO) and the crew member's position ("A", "B", "C", "D", or "E").

Assigned Jumpseats

The equipment associated with assigned jumpseats includes:
- Shoulder harness.
- Lap belt.
- Seat pan.
- Headrest.
- Flashlight.
- Life vest.
- MRT.

Preflight Checklist "B", "C", and "E"

The Preflight Checklists for "B", "C", and "E" include various items, such as:
- Assigned jumpseat and equipment.
- Unassigned jumpseat(s).
- Zone B (AFT) emergency equipment.
- AFT PA/Interphone.
- Slide packs – doors properly disarmed.
- Galley equipment, sealed carts.
- Lavatories.
- Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer.
- Announcements.
- Escape Lines.
- FWD Seatbelt extensions.
- Cabin preparations, such as seatbacks free of trash, tray tables stowed locked, and safety information cards in every seatback pocket.

Flight Attendant Pre-Departure Announcements

General Boarding: 75 minutes
Expedited Seating Announcement: Conduct passenger count, ask passengers to take their seats, and assist those who need help

Preparation for Pushback

Close the MCD (Main Cabin Door) for pushback
On-Time Machine initiative: Empowers team members to ensure punctuality, celebrates and reinforces dedication to on-time performance

On-Time Machine Initiative

Key components:
- Early Boarding for Headstart Flights
- Countdown to Departure: Clear and coordinated timelines for seamless operations
- Daily Performance Reports: Informed and accountable punctuality goals
- Flight Communication Cards: Enhance communication and coordination among crew members
- Lanyard Cards: On-the-go reminders of commitment to on-time performance

Arrival Announcements and AFT Deplaning

Flight Attendant "B" waits for knock at 2L/4L, gives thumbs-up in the porthole, and verifies airstairs/ramp are pulled up before allowing customers to deplane
Notifies customers via PA of AFT deplaning

Extended Tarmac Delay Program (TDP)

Obtain all information available from the Customer Service Agent (CSA) or Captain regarding the delay
Make announcements to customers every 15 minutes
Coordinate with the CSA to give as much assistance as possible to misconnecting customers

Delay at the Gate

Tarmac Delay clock starts 5 minutes after the last customer is boarded
Holding at the gate: If 30 minutes or more, the MCD should remain open, and passengers must be notified of their ability to deplane

Codeshare

"Sold by Volaris/Y4" = Two (2) carry-on items

Reporting for Duty

Check-in procedures: 55 minutes
Check-in with Captain (if available), check v-file, and update FAM with any new revisions, temporary revisions, or bulletins
Read "Must Read" memos and comply

Preflight Duties

CSA Briefing: Flight Attendant "A" briefs with CSA prior to boarding regarding load factor, coordination, and specials (e.g., infants, customers with disabilities, LEOs)
Preflight Checklist: All Flight Attendants assist with A/C tidying, security search (as necessary), and stow crew luggage

Crew Luggage Stowage

A320: "A" = OHB FWD of row 5, "B" = OHB AFT of row 25 or underneath last row of seats, A/C right
A321: "A" = OHB FWD of row 5, "B" = OHB AFT of row 36 or underneath last row of seats, A/C right
A321NEO: "A" = OHB FWD of row 5, "B" = OHB AFT of row 36 or underneath last row of seats, A/C right

Additional Cabin Equipment

Assigned Jumpseat: Shoulder Harness, Lap Belt, Seat Pan, Headrest, Flashlight, Life Vest, and MRT

Preflight Checklist "B"

Assigned jumpseat and equipment
Unassigned jumpseat(s)
Zone B (AFT) emergency equipment
AFT galley equipment, sealed carts, and lavatories
Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer
Announcements

Preflight Checklist "C"

A320: Escape Lines, FWD Seatbelt extensions
A321: FWD Seatbelt extensions
A321NEO: FWD Seatbelt extensions

Preflight Checklist "E"

Assigned jumpseat and equipment
Cabin: Seatbacks free of trash, Tray tables stowed locked, Seatbacks in upright position, Safety Information Cards in every seatback pocket, Seat cushions and life vests, OHB open and empty, Check for items that don't belong
A321: 2R/2L Doors, 2L PA/Interphone, 2R Seatbelt extensions, Demo Equipment, Emergency Equipment, and Life Raft

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Description

Learn about the pre-departure announcements and procedures that flight attendants follow, including general boarding and expedited seating announcements. Understand the importance of passenger count and assistance during this process.