Food and Beverage Services - First Semester (1st Periodical)
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Questions and Answers

Which of the following is NOT a suggested selling technique for restaurants?

  • Suggestive selling
  • Downselling (correct)
  • Cross-selling
  • Upselling

What are the three elements of a suggestive selling strategy?

  • Upselling, cross-selling, and downselling
  • Advertising, promotions, and discounts
  • Menu design, customer preferences, and timing
  • Product knowledge, customer service, and suggestive language (correct)

What does acid need for a successful food and wine pairing?

  • Fatty foods
  • High tannins
  • Spicy foods
  • Sweet flavors (correct)

What does tannins need for a successful food and wine pairing?

<p>High acidity (A)</p> Signup and view all the answers

Which of the following is NOT a suggested selling technique for restaurants?

<p>Discounting (A)</p> Signup and view all the answers

What is the opening line for suggesting wine to a customer eating steak?

<p>&quot;Have you tried our wine pairing for steak?&quot; (A)</p> Signup and view all the answers

What is the opening line for suggesting a different scenario when a customer is eating cake?

<p>&quot;Have you tried our dessert wine with cake?&quot; (B)</p> Signup and view all the answers

Which of the following is NOT a suggestive selling technique for restaurants?

<p>Suggesting a side dish to complement the main course (A)</p> Signup and view all the answers

What do tannins need for a successful food and wine pairing?

<p>Acid (B)</p> Signup and view all the answers

Which of the following is NOT a suggested selling technique for restaurants?

<p>Providing recommendations for popular menu items (D)</p> Signup and view all the answers

What is the opening line for suggesting a different scenario when a customer is eating cake?

<p>Have you considered ordering a coffee to go with your cake? (C)</p> Signup and view all the answers

What are the three elements of a suggestive selling strategy?

<p>Providing recommendations, offering samples, and cross-selling (C)</p> Signup and view all the answers

Which of the following is NOT a reference or supplementary material mentioned in the text?

<p>Magazines (B)</p> Signup and view all the answers

What is the title of the book mentioned in the text?

<p>Food and Beverage Service Procedure: A Comprehensive Approach (C)</p> Signup and view all the answers

Why are assisting customers and providing special needs important?

<p>To enhance customer satisfaction (C)</p> Signup and view all the answers

Which of the following is NOT a reference or supplementary material mentioned in the text?

<p>Page 11 of 11 (B)</p> Signup and view all the answers

What is the title of the book mentioned in the text?

<p>Food and Beverage Service Procedure: A Comprehensive Approach by Daryl Ace V. Cornell (B)</p> Signup and view all the answers

Which of the following is a duty of banquet service staff?

<p>Setting tables with dishes (C)</p> Signup and view all the answers

What should banquet service staff do when guests arrive?

<p>Greet guests (C)</p> Signup and view all the answers

What should banquet service staff do after the event has ended?

<p>Clean premises (C)</p> Signup and view all the answers

Which of the following is a duty of banquet service staff?

<p>Clearing tables once the event has ended (A)</p> Signup and view all the answers

What should banquet service staff do when guests arrive?

<p>Greet guests as they arrive (B)</p> Signup and view all the answers

What should banquet service staff do after the event has ended?

<p>Clear tables (B)</p> Signup and view all the answers

Which of the following is a duty of banquet service staff?

<p>Clearing tables once the event has ended (A)</p> Signup and view all the answers

What should banquet service staff do when guests arrive?

<p>Ask guests if they need any assistance (C)</p> Signup and view all the answers

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