72 Questions
What is one of the essential conversations required for a successful firefighter marriage, according to Gagliano?
Allowing the returning spouse some transition time without hassle
How does Gagliano suggest handling the harshness and gallows humor displayed by firefighters?
Developing key phrases ahead of time for the spouse to lovingly point out inappropriate behavior
What does Gagliano suggest the firefighter should do after a particularly bad incident or work day?
Share their real feelings and fears with their spouse
How does Gagliano suggest dealing with the fix-it mentality of firefighters?
Empathically listening to the spouse without immediately trying to fix the issue
What are the five components of the communication cycle mentioned in the text?
Message, sender, medium, receiver, feedback
What is the recommended first step in solving any problem, according to the text?
Define the problem
In what situation does the grapevine flourish in an organization?
When there is a lack of timely and accurate information from the official organization
What is the primary responsibility of the fire officer, according to the text?
Supervising and supporting fire company members effectively
What are the three command staff assignments mentioned in the text?
Safety officer, liaison officer, public information officer
What should an officer avoid when trying to improve listening skills, according to the text?
Assuming and interrupting
Why are radio communications essential for emergency operations?
They provide an instantaneous connection and can link all individuals involved
What does successful communication occur when two people can do?
Exchange information and develop mutual understanding
What is the lieutenant's focus as mentioned in the firefighter/EAP interaction?
Fire fighter’s job performance
What is a systematic approach to high-quality decision making recommended in the text?
Generate alternative solutions, select a solution, implement solution.
What is the most challenging aspect of problem solving according to the text?
Implementing the solution.
What is the primary purpose of an employee assistance program (EAP)?
To cover the cost for employees to receive counseling and advice
What does a grievance procedure typically involve?
A system for resolving disputes between employees and management
What is the key element of job instruction training for firefighters?
A systematic four-step approach to training firefighters in basic job skills
What is the purpose of mentoring in an organization?
To develop a developmental relationship between experienced and less experienced personnel
What characterizes posttraumatic stress disorder (PTSD)?
Symptoms of avoidance and nervous system arousal after experiencing or witnessing a traumatic event
What does the term 'resiliency' refer to?
The process of adapting well in the face of adversity and stress
What is 'unconsciously competent' as per the Conscious Competence Learning Matrix?
The highest level where a skill becomes second nature and enters the unconscious parts of the brain
In the context of communication during a stressful event, what should the sender do when relaying critical information?
Have the receiver repeat key points of the message in their own words
Which action is not considered a best practice in active listening?
Interrupting the speaker to summarize the issue
What are prejudice and bias examples of?
Sociological noise
According to Project Mayday, how many of the 16 identified phrases should serve as a trigger for the incident commander to reconsider current operations?
3
What is the primary purpose of an employee assistance program (EAP) in a fire department?
To improve workplace performance and address personal difficulties affecting job performance
What is one of the consequences of unresolved stressful situations for an employee in a fire department?
Serious safety consequences for every person on scene
What might be a reason for a firefighter reporting late for work, according to the text?
Child or elder care issues
What is an important characteristic of an EAP in a fire department?
Confidentiality and voluntary participation
How can a fire officer recognize stress in an employee, as mentioned in the text?
By absenteeism and unexplained fatigue
What effect does unresolved stressful situations have on a fire company, as per the text?
Higher levels of employee turnover
What is one of the goals of an EAP in a fire department, based on the information provided?
To provide counseling and rehabilitation services
What is the potential impact of unresolved stressful situations on every person on scene, according to the text?
Increased safety consequences for every person on scene
What could be a potential reason for a firefighter's chronic tardiness, based on the information provided?
Child or elder care issues
What are some of the signs that may indicate an employee is stressed, as per the text?
Irritability, insomnia, and weight gain/loss
What impact have successful EAPs had on fire departments, according to the text?
Lowering employee turnover and reducing absenteeism and tardiness
What is one of the outcomes of unresolved stressful situations affecting employees in a fire department?
Increased use of products with caffeine/nicotine
What does moral injury represent for firefighters?
Experiencing a sense of morality and relationship to society
Which concept did physicians adopt when describing the frustration of being unable to provide high quality care and healing in the context of health care?
Moral injury
What must occur for a person to receive an Acute Stress Disorder (ASD) diagnosis?
Onset within 3 days of the traumatic event
What are the specific criteria to identify Post Traumatic Stress Disorder (PTSD) according to the text?
Avoidant symptoms and increased arousal symptoms
Which situation can lead to moral injury for firefighters according to the text?
Resuscitating the same person multiple times with no improvement
What does Acute Stress Disorder (ASD) serve as a precursor to according to the text?
Post Traumatic Stress Disorder (PTSD)
What is characteristic of Post Traumatic Stress Disorder (PTSD) according to the text?
'Psychological and physical reactivity to reminders of the traumatic event'
What do physicians experience when they are unable to provide high quality care and healing in the context of health care according to the text?
'A deep soul wound that pierces a person's identity'
What might lead to an Acute Stress Disorder (ASD) diagnosis, based on the text?
Intrusive thoughts or memories
What can be a precursor to PTSD according to the text?
Intrusive thoughts or memories
What might lead to an Acute Stress Disorder (ASD) diagnosis according to the text?
Nightmares related to the traumatic event
What is the impact of the pursuit of wealth at the cost of family time?
It results in greater personal debt and stagnant purchasing power.
What is the primary reason for the struggle to maintain adequate income as mentioned in the text?
Stagnant purchasing power
What has led to a significant increase in household debt?
Fast growth in student tuition loans and auto loan debt
What has been the impact of recent recessions on local governments?
Slow recovery in tax revenue growth
What does the American Psychological Association define as resiliency?
Adapting well in the face of adversity and trauma
What are the specific sentinel events that fire fighters encounter as mentioned in the text?
Encountering gunfire and finding deceased individuals
What contributes to fear in responders according to the text?
Acute stress of a sentinel event and accumulated stress of 911 response
What trauma do fire fighters experience according to the text?
Horror from finding an infant burned to death
What did a West Coast firefighter do to earn a substantial amount of money?
Lived at the station and worked a significant amount of overtime
What contributes to the decline in real terms average hourly earnings according to the text?
Bumpy, inconsistent growth since the early 1990s
What does adapting well in the face of adversity, trauma, and significant sources of stress mean according to APA?
Bouncing back from difficult experiences
What is the core method included in most Fire Instructor I certification programs?
Preparation, presentation, application, evaluation
In the context of firefighter skill competence, at which level is a firefighter unaware of their incompetence?
Unconscious incompetence
What process involves a more experienced person providing deliberate learning through instructing, coaching, modeling, and advising?
Mentoring
What takes more time: teaching new skills or maintaining proficiency of existing skills?
Teaching new skills
How many categories are psychomotor skill levels divided into?
4
What specific steps can help a fire officer develop a training program not covered by an existing certification program or lesson plan?
Assessment, objective setting, program development, delivery, impact evaluation
What is a key factor in decision-making according to the text?
Knowledge about handling conflicts or complaints
In what situations is the conflict resolution model suggested for use?
In situations involving interpersonal conflict
What action should be taken with all complaints according to the text?
They should be investigated
What is one of the rising leadership challenges mentioned in the text?
Substance abuse among firefighters
What does ASD stand for in the context of firefighter health issues?
Acute Stress Disorder
What does 'brainstorming' refer to according to the given text?
A method of shared problem-solving where all group members contribute ideas
Test your knowledge of the four-step method for fire officer training and the levels of firefighter skill competence. This quiz covers the components of Preparation, Presentation, Application, and Evaluation, as well as the different levels of skill competence.
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