Podcast
Questions and Answers
What is the correct protocol for serving food to guests?
What is the correct protocol for serving food to guests?
Why is it important to avoid serving food across the guest?
Why is it important to avoid serving food across the guest?
What is the appropriate way to check on guests' satisfaction without being intrusive?
What is the appropriate way to check on guests' satisfaction without being intrusive?
When should you ask guests about any additional items they might need during their meal?
When should you ask guests about any additional items they might need during their meal?
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What is the correct order for serving guests at a table?
What is the correct order for serving guests at a table?
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What should be avoided when serving food to guests?
What should be avoided when serving food to guests?
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What should you do if a guest is paying with cash?
What should you do if a guest is paying with cash?
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In what order should the server perform the steps of the Crumbling-down service?
In what order should the server perform the steps of the Crumbling-down service?
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What should the server do after the guests have left?
What should the server do after the guests have left?
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What is one way to show a genuine welcome during the initial table approach?
What is one way to show a genuine welcome during the initial table approach?
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When should the server present menus to the guests?
When should the server present menus to the guests?
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What is a key step in offering good service to guests?
What is a key step in offering good service to guests?
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What is the proper way to seat guests in a fine dining restaurant?
What is the proper way to seat guests in a fine dining restaurant?
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How should the cloth napkin be placed on a guest's lap upon arrival?
How should the cloth napkin be placed on a guest's lap upon arrival?
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What is the correct side to present the food menu from to the host?
What is the correct side to present the food menu from to the host?
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Why is offering a cocktail or aperitif drink considered a crucial point of service?
Why is offering a cocktail or aperitif drink considered a crucial point of service?
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What action should be taken after taking an order for a cocktail or aperitif drink?
What action should be taken after taking an order for a cocktail or aperitif drink?
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Who is responsible for introducing the server in a fine dining restaurant?
Who is responsible for introducing the server in a fine dining restaurant?
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Study Notes
Table Setting and Preparation
- Prepare all necessary tableware and flatware for service
- Set the table with the appropriate mis-en-place according to the food orders using a standard transport plate (STP)
- Correct the cover and remove extra covers if any
- Prepare all equipment needed for serving food
- Pick up the course with accompaniments and ensure food covers are used
Serving Food
- Pick up food orders by hand or by tray according to restaurant standards
- Serve food from the left side of the guest using your left hand
- Avoid serving food across the guest whenever possible
- Serve ladies first, then gentlemen, and lastly the host
- Mention the name of the food being served and offer pepper mills, parmesan cheese, and dressings when necessary
Checking on Guests
- Check on guests' satisfaction visually from a distance
- Avoid asking guests about the food when their mouths are full
- Check if guests need anything else, such as more sauce or water
Payment and Bidding Goodbye
- Accept payment by credit card or cash
- Follow company guidelines for credit card payments
- Ensure correct change is returned with a selection of bills for flexibility in leaving a tip
- Thank guests for their patronage and bid them goodbye
Crumbing-down Service
- Clear the table and place tableware on a tray, not on a chair
- Change linens neatly and avoid spilling crumbs on the floor
- Avoid allowing the surface of the table to be revealed during service
Service Sequence
- Initial table approach with a genuine welcome
- Present menus and take beverage orders
- Serve bread and deliver beverages
- Take food orders and serve appetizers, salads/soup, entrée, and desserts
- Serve wine and beverages throughout the meal
- Finalize the service with a warm goodbye
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Description
Learn about the proper sequence of table service in a fine dining restaurant, from welcoming guests to bidding them goodbye. Understand the steps such as seating guests, escorting them to their table, and bussing services. Master the etiquettes like seating ladies against the wall and draping napkins on guests' laps.
