18 Questions
What does CRM stand for?
Customer Relationship Management
What is the focus of financial record-keeping?
Managing financial transactions
What does SCM stand for?
Supply Chain Management
What is the primary focus of human resources in an organization?
Managing employee needs and requirements
Which module is responsible for managing all customer details, communication history, and purchases made by the customer?
Customer Relationship Management (CRM) module
In financial record-keeping, what does tax management typically involve?
Handling tax-related matters and compliance
What is the primary responsibility of the marketing function within a business?
Identifying customer needs
Which function is primarily responsible for managing money within a business?
Finance and accounting
What does the human resources department primarily focus on?
Managing industrial relations
Which of the following tasks is NOT a responsibility of the finance and accounting function?
Identifying customer needs
What does the sales function typically involve?
Developing marketing mix strategies
Which department is responsible for managing and maintaining industrial relations?
Human resources
Why is manual data entry considered inefficient in a business?
It decreases efficiency and increases the risk of data duplication.
How does an ERP system contribute to improved accounting and financial reporting in a growing business?
By denying the duplication of data entry work and increasing visibility of operational data.
Why is it important for businesses to have a centralized system as they grow?
To improve efficiency by reducing time-consuming processes.
What is a key benefit of integrating accounting software into other business processes?
Enhanced visibility of operational data.
In the context of improving customer service, why is it essential for managers and sales teams to have maximum access to information?
To provide improved service delivery and differentiate from competitors.
How does manual data entry affect the visibility of vital operational data in a business?
It decreases visibility due to potential errors and duplication.
Test your knowledge on transactions such as expenditures, balance sheets, budgeting, bank statements, as well as customer relationship management focusing on customer satisfaction and sales performance. Explore topics related to account ledgers, payment receipts, tax management, CRM modules, and more.
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