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Final Quiz CS Part: Prioritization and CRM History

11 Questions

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Final Quiz CS Part: Prioritization and CRM History

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Questions and Answers

According to the cases prioritization, what is the correct order of the first 3 queues that should be handled?

Real CS, Chats queue, Urgent

Urgent, Hotel VR & Affiliates, Chats queue (correct)

Complaint CS, Urgent, Chats queue

Chats queue, Real CS, Hotel VR & Affiliates

Where can you find the history of all the movements and actions taken by the driver during the transfer on the CRM?

Transfer details

Review

Activity map (correct)

Hailing (Find driver)

If a traveler does not show up for an Airport pickup, how long should the driver wait before leaving?

15 minutes (correct)

30 minutes

20 minutes

60 minutes

In a scenario where a flight delay causes the landing to be at 14:30 for a pickup scheduled at 15:00, what will be the new pick-up time?

15:00 Signup and view all the answers

If a flight delay causes the landing to be at 16:30 for a pickup scheduled at 15:00, what will be the new pick-up time?

16:00 Signup and view all the answers

Where should you input the transfer order w-123456789-1 on the CRM?

Order ID Signup and view all the answers

What kind of compensation is offered to travelers (Partner Customer) in a DNS scenario?

Refund 80% of the amount + the remaining 20% as coupon Signup and view all the answers

In a TNS scenario, what kind of compensation is offered to travelers (Partner Customer)?

No compensation in this case, only 10 euro coupon for next Welcome ride if it was due to COVID tests, customs delay. Signup and view all the answers

What type of compensation is NOT provided in a DNS scenario?

Refund full amount + 20 euro coupon + offer to cover the difference (with receipt) for the other ride the customer took Signup and view all the answers

What is the correct process for Coupon creation according to the article on Confluence?

Coupon Creation & Coupon Purposes Signup and view all the answers

In a TNS scenario, what option of compensation IS provided to travelers (Partner Customer)?

100% Coupon Signup and view all the answers