11 Questions
According to the cases prioritization, what is the correct order of the first 3 queues that should be handled?
Urgent, Hotel VR & Affiliates, Chats queue
Where can you find the history of all the movements and actions taken by the driver during the transfer on the CRM?
Activity map
If a traveler does not show up for an Airport pickup, how long should the driver wait before leaving?
15 minutes
In a scenario where a flight delay causes the landing to be at 14:30 for a pickup scheduled at 15:00, what will be the new pick-up time?
15:00
If a flight delay causes the landing to be at 16:30 for a pickup scheduled at 15:00, what will be the new pick-up time?
16:00
Where should you input the transfer order w-123456789-1 on the CRM?
Order ID
What kind of compensation is offered to travelers (Partner Customer) in a DNS scenario?
Refund 80% of the amount + the remaining 20% as coupon
In a TNS scenario, what kind of compensation is offered to travelers (Partner Customer)?
No compensation in this case, only 10 euro coupon for next Welcome ride if it was due to COVID tests, customs delay.
What type of compensation is NOT provided in a DNS scenario?
Refund full amount + 20 euro coupon + offer to cover the difference (with receipt) for the other ride the customer took
What is the correct process for Coupon creation according to the article on Confluence?
Coupon Creation & Coupon Purposes
In a TNS scenario, what option of compensation IS provided to travelers (Partner Customer)?
100% Coupon
Test your knowledge on prioritization of queues and finding historical movements on CRM. The quiz includes questions on handling queues in the correct order and locating movement history on the CRM.
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