Podcast
Questions and Answers
According to the cases prioritization, what is the correct order of the first 3 queues that should be handled?
According to the cases prioritization, what is the correct order of the first 3 queues that should be handled?
- Real CS, Chats queue, Urgent
- Urgent, Hotel VR & Affiliates, Chats queue (correct)
- Complaint CS, Urgent, Chats queue
- Chats queue, Real CS, Hotel VR & Affiliates
Where can you find the history of all the movements and actions taken by the driver during the transfer on the CRM?
Where can you find the history of all the movements and actions taken by the driver during the transfer on the CRM?
- Transfer details
- Review
- Activity map (correct)
- Hailing (Find driver)
If a traveler does not show up for an Airport pickup, how long should the driver wait before leaving?
If a traveler does not show up for an Airport pickup, how long should the driver wait before leaving?
- 15 minutes (correct)
- 30 minutes
- 20 minutes
- 60 minutes
In a scenario where a flight delay causes the landing to be at 14:30 for a pickup scheduled at 15:00, what will be the new pick-up time?
In a scenario where a flight delay causes the landing to be at 14:30 for a pickup scheduled at 15:00, what will be the new pick-up time?
If a flight delay causes the landing to be at 16:30 for a pickup scheduled at 15:00, what will be the new pick-up time?
If a flight delay causes the landing to be at 16:30 for a pickup scheduled at 15:00, what will be the new pick-up time?
Where should you input the transfer order w-123456789-1 on the CRM?
Where should you input the transfer order w-123456789-1 on the CRM?
What kind of compensation is offered to travelers (Partner Customer) in a DNS scenario?
What kind of compensation is offered to travelers (Partner Customer) in a DNS scenario?
In a TNS scenario, what kind of compensation is offered to travelers (Partner Customer)?
In a TNS scenario, what kind of compensation is offered to travelers (Partner Customer)?
What type of compensation is NOT provided in a DNS scenario?
What type of compensation is NOT provided in a DNS scenario?
What is the correct process for Coupon creation according to the article on Confluence?
What is the correct process for Coupon creation according to the article on Confluence?
In a TNS scenario, what option of compensation IS provided to travelers (Partner Customer)?
In a TNS scenario, what option of compensation IS provided to travelers (Partner Customer)?
