Fido.ca and Rogers.com

• Fido.ca and Rogers.com are user-friendly resources for exploring plans, managing accounts, accessing support, and staying updated on promotions

Rogers Website Navigation

• Access the Rogers website at www.rogers.com
• The navigation menu at the top allows exploration of services like Wireless, Internet, TV, and Home Phone
• Categories can be selected to view plans, pricing, and promotions
• MyRogers can be clicked in the top right corner to manage an account
• Login with username and password, or create a new account
• Once logged in, bills can be viewed, paid, and data usage can be checked
• Plans can be upgraded or changed, and services can be added or removed
• The Wireless section can be navigated to select 'Shop Phones' to shop for devices
• Eligibility for upgrades can be checked by Browsing devices and comparing prices
• FAQs and troubleshooting guides are available by clicking Support in the top menu
• Alternatively, customer service can be contacted via chat, phone, or social media
• MyRogers can be logged into to check for new order, if an order was placed

Fido Website Navigation

• Access the Fido website at www.fido.ca
• The navigation menu is used to explore Mobile, Internet, and Deals
• Select a category to view plans, pricing, and promotions
• To manage your account, click on 'My Account', located in the top right corner
• Log in with your username and password, or create a new account
• Once logged in: You can view and pay your bills, check data usage, change your plan or add-ons, and manage account settings
• Shop for devices by navigating to the Mobile section and clicking on Phones & Devices
• Browse devices, compare prices, and check upgrades
• Additional support can be found under the support tab

Self-Serve Options

• Companies are adopting self-serve options more and more
• Self-serve allows customers to make changes to their service, find information and pay their bills
• Fido.ca and Rogers.com allow customers to complete these transactions without contacting the company

Virtual Assistants

• Virtual assistants for Fido (AskJack) and Rogers (Anna) are chatbots designed to handle customer conversations and interact with customers automatically
• The benefits of virtual assistants include handling unlimited queries
• They also automate repetitive tasks
• Customers get help quicker, and it improves speed of acknowledgement, reducing workload.

Search Activity on Rogers and Fido

• Rogers Group and Fido Group, answer the following questions by navigating Fido.ca and Rogers.ca
• Where can a customer be part of discussions on Fido's/Rogers' products and services?
• Where are the Community Forums on fido.ca/Rogers.com?
• What Community Forums are on fido.ca/Rogers.com?
• What are the benefits of Community Forums for our customers?
• Where can a customer find the latest Fido/Rogers promos?
• A customer is bringing her own phone to Fido/Rogers. Where can she find information on how to configure her unlocked device?
• If you go on a trip, how can the fido.ca/Rogers.com website be helpful for you?
• Using the KMT, what self-serve options are available on fido.ca/Rogers.com?