FedEx Assessment Flashcards

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Questions and Answers

What is the world's largest express transportation company?

FedEx Freight
FedEx Express (correct)
UPS
FedEx Ground

How many International Regions comprise the FedEx Global Network?

Five

Which service specializes in cost-effective, small package shipping?

FedEx Ground

Which service levels are available to customers who ship FedEx Freight? (Select all that apply)

FedEx Freight Economy (A), FedEx Freight Priority (C) Signup and view all the answers

What is the international standard-setting body for worldwide shipments?

International Organization for Standardization Signup and view all the answers

What are the three levels of the FedEx operating strategy?

Compete collectively, operate independently, manage collaboratively Signup and view all the answers

What is the philosophy known as 'I will make every FedEx experience outstanding'?

The Purple Promise Signup and view all the answers

How does the FedEx Closed-Loop network provide an advantage?

It allows total custodial control of shipments from point of origin to final delivery. Signup and view all the answers

What are the five regions in the FedEx Global Network?

United States, Canada, EMEA, LAC, and APAC Signup and view all the answers

How many Express Network Hubs does FedEx have?

6 Signup and view all the answers

What is the weight limitation for an Express Standard Overnight Package?

Up to 150 pounds each Signup and view all the answers

What determines the Express Freight Delivery commitment?

Destination zip code Signup and view all the answers

What is the most common customs document for international shipments?

Commercial invoice Signup and view all the answers

What is the contact number for FedEx International Customer Service?

1-800-Go FedEx Signup and view all the answers

Do shipments containing rough diamonds require customers to file Electronic Export Information?

True (A) Signup and view all the answers

How would you explain the difference between Express Parcel and Express Freight?

Parcel is 150 pounds or less, and Freight is 150 pounds or more. Signup and view all the answers

What additional steps are involved in the FedEx Ground package life cycle after pickup?

All of the above (D) Signup and view all the answers

What does EDPI stand for?

Electronic Data Provisioning Interface Signup and view all the answers

What is a code that uniquely identifies each package for sorting and tracking?

Barcodes Signup and view all the answers

What is SWAK used for?

To collect essential information for packages when data is not transmitted electronically. Signup and view all the answers

What are the benefits of barcodes to FedEx Ground operations? (Select all that apply)

Proper package routing (A), Increased tracking ability (B), Efficient package handling (C) Signup and view all the answers

What do the highlighted numbers on the barcode represent?

Tracking number Signup and view all the answers

What does the FedEx Ground Bar Code do?

Reduces handling, improves customer status updates, and reduces mis-sorting. Signup and view all the answers

Which of the following delivery options is available with FedEx Home Delivery Service?

Date Certain Home Delivery (B) Signup and view all the answers

For FedEx Home Delivery Service, the weight cannot exceed 70 pounds.

True (A) Signup and view all the answers

How do you set up a regularly scheduled FedEx Ground pickup for a new customer?

Use the FedEx Ground Pickup Request System (GPRS) in PRS. Signup and view all the answers

What is the transit time for a FedEx Ground package to Hawaii?

3 to 7 business days Signup and view all the answers

Customers who credit their own FedEx Ground Barcode labels must get them approved before use.

False (B) Signup and view all the answers

What best describes a characteristic of a FedEx Express Freight shipment?

Individual skids weighing 151 pounds or more Signup and view all the answers

Study Notes

FedEx Overview

Largest express transportation company globally: FedEx Express.
Global network divided into five international regions: United States, Canada, EMEA, LAC, and APAC.

Service Offerings

FedEx Ground specializes in cost-effective small package shipping with day-definite delivery.
Two service levels for FedEx Freight: FedEx Freight Priority and FedEx Freight Economy.

Compliance and Standards

International Organization for Standardization ensures worldwide standards for industrial and commercial shipments.
Shipments containing rough diamonds require Electronic Export Information filing.

Operational Strategies

FedEx follows three operational strategies: compete collectively, operate independently, and manage collaboratively.
The Purple Promise embodies the philosophy of delivering outstanding FedEx experiences.

Logistics and Shipment Control

FedEx Closed-Loop network provides complete control of shipments from origin to final delivery.
Express Freight delivery commitment relies on the destination zip code.

Shipping Requirements

Common customs document for non-document international shipments: commercial invoice.
Express Standard Overnight Package weight limit: up to 150 pounds.

Package Handling and Tracking

Package life cycle includes pickup, origin station, linehaul, destination stations, final delivery, and hubs/OTPs.
Electronic Data Processing Interface (EDPI) allows electronic information submission for FedEx Ground packages.
Barcodes uniquely identify packages for sorting, tracking, and invoicing.

Benefits of Barcode Technology

Barcodes enhance package handling efficiency, tracking ability, and routing accuracy.
Last 15 digits of a barcode represent the tracking number, vital for customer updates on package status.

Delivery Services

Date Certain Home Delivery is an available option under FedEx Home Delivery Service.
Weight restriction for FedEx Home Delivery: packages cannot exceed 70 pounds.

Scheduling and Transit Information

Regularly scheduled FedEx Ground pickups can be set up using the FedEx Ground Pickup Request System (GPRS).
Transit time for FedEx Ground Packages to Hawaii ranges from 3 to 7 business days.

Labeling and Approval

Customers using their FedEx Ground barcode labels must obtain approval, except when utilizing FedEx approved automation solutions.

Freight Characteristics

FedEx Express Freight shipments are characterized by individual skids weighing 151 pounds or more.

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Description

Test your knowledge of FedEx's services and network with these flashcards. Each card presents key terms and their definitions related to the company's operation and offerings. Perfect for those preparing for assessments or wanting to deepen their understanding of FedEx.