Questions and Answers
What is the world's largest express transportation company?
How many International Regions comprise the FedEx Global Network?
Five
Which service specializes in cost-effective, small package shipping?
FedEx Ground
Which service levels are available to customers who ship FedEx Freight? (Select all that apply)
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What is the international standard-setting body for worldwide shipments?
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What are the three levels of the FedEx operating strategy?
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What is the philosophy known as 'I will make every FedEx experience outstanding'?
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How does the FedEx Closed-Loop network provide an advantage?
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What are the five regions in the FedEx Global Network?
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How many Express Network Hubs does FedEx have?
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What is the weight limitation for an Express Standard Overnight Package?
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What determines the Express Freight Delivery commitment?
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What is the most common customs document for international shipments?
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What is the contact number for FedEx International Customer Service?
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Do shipments containing rough diamonds require customers to file Electronic Export Information?
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How would you explain the difference between Express Parcel and Express Freight?
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What additional steps are involved in the FedEx Ground package life cycle after pickup?
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What does EDPI stand for?
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What is a code that uniquely identifies each package for sorting and tracking?
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What is SWAK used for?
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What are the benefits of barcodes to FedEx Ground operations? (Select all that apply)
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What do the highlighted numbers on the barcode represent?
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What does the FedEx Ground Bar Code do?
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Which of the following delivery options is available with FedEx Home Delivery Service?
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For FedEx Home Delivery Service, the weight cannot exceed 70 pounds.
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How do you set up a regularly scheduled FedEx Ground pickup for a new customer?
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What is the transit time for a FedEx Ground package to Hawaii?
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Customers who credit their own FedEx Ground Barcode labels must get them approved before use.
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What best describes a characteristic of a FedEx Express Freight shipment?
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Study Notes
FedEx Overview
- Largest express transportation company globally: FedEx Express.
- Global network divided into five international regions: United States, Canada, EMEA, LAC, and APAC.
Service Offerings
- FedEx Ground specializes in cost-effective small package shipping with day-definite delivery.
- Two service levels for FedEx Freight: FedEx Freight Priority and FedEx Freight Economy.
Compliance and Standards
- International Organization for Standardization ensures worldwide standards for industrial and commercial shipments.
- Shipments containing rough diamonds require Electronic Export Information filing.
Operational Strategies
- FedEx follows three operational strategies: compete collectively, operate independently, and manage collaboratively.
- The Purple Promise embodies the philosophy of delivering outstanding FedEx experiences.
Logistics and Shipment Control
- FedEx Closed-Loop network provides complete control of shipments from origin to final delivery.
- Express Freight delivery commitment relies on the destination zip code.
Shipping Requirements
- Common customs document for non-document international shipments: commercial invoice.
- Express Standard Overnight Package weight limit: up to 150 pounds.
Package Handling and Tracking
- Package life cycle includes pickup, origin station, linehaul, destination stations, final delivery, and hubs/OTPs.
- Electronic Data Processing Interface (EDPI) allows electronic information submission for FedEx Ground packages.
- Barcodes uniquely identify packages for sorting, tracking, and invoicing.
Benefits of Barcode Technology
- Barcodes enhance package handling efficiency, tracking ability, and routing accuracy.
- Last 15 digits of a barcode represent the tracking number, vital for customer updates on package status.
Delivery Services
- Date Certain Home Delivery is an available option under FedEx Home Delivery Service.
- Weight restriction for FedEx Home Delivery: packages cannot exceed 70 pounds.
Scheduling and Transit Information
- Regularly scheduled FedEx Ground pickups can be set up using the FedEx Ground Pickup Request System (GPRS).
- Transit time for FedEx Ground Packages to Hawaii ranges from 3 to 7 business days.
Labeling and Approval
- Customers using their FedEx Ground barcode labels must obtain approval, except when utilizing FedEx approved automation solutions.
Freight Characteristics
- FedEx Express Freight shipments are characterized by individual skids weighing 151 pounds or more.
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Description
Test your knowledge of FedEx's services and network with these flashcards. Each card presents key terms and their definitions related to the company's operation and offerings. Perfect for those preparing for assessments or wanting to deepen their understanding of FedEx.
