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Questions and Answers
What do features involve?
Which of the following best represents conformance as a quality dimension?
How do guests assess reliability when receiving a promised service?
What aspect of promised service is crucial in evaluating reliability?
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What does conformance as a quality dimension emphasize?
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What is the primary purpose of specifications in service products?
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How does the dimension of durability differ between goods and services?
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What is the primary concern of guests when it comes to the serviceability of a service product?
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Which of the following is NOT a key dimension of service product quality mentioned in the text?
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How does the dimension of serviceability differ between goods and services?
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Which of the following is NOT a characteristic of a service product according to the text?
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What does the concept of inseparability mean in the context of service delivery?
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What is the main implication of the perishable nature of a service product?
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What is the key factor that determines the quality of a service according to the text?
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Which of the following service product attributes is NOT mentioned in the text?
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What is the main implication of the heterogeneous nature of a service product?
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