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10 Questions

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Performance vs Features

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Questions and Answers

What is the primary focus of analyzing performance?

Evaluating how well a product fulfills its intended function (correct)

Identifying the features that enhance the product’s appeal

Measuring the mean time to the first failure

Understanding customer needs and preferences

Which attribute is considered as the 'bells and whistles' of a product?

Features (correct)

Quality Assurance

Reliability

Performance

How is reliability measured?

By identifying customer preferences and market demand

By comparing product features to competitors’ offerings

By evaluating how well a product fulfills its intended function

By measuring the mean time to the first failure and subsequent failures (correct)

What becomes more important to consumers as downtime and maintenance become more expensive?

Reliability Signup and view all the answers

Which attribute is likely to satisfy customers if it is high-performance?

Performance Signup and view all the answers

What does conformance analysis involve?

Comparing product specifications and performance to predetermined criteria or industry standards Signup and view all the answers

How did Garvin define durability?

The amount of use one gets from a product before it breaks down and replacement is preferable to continued repair Signup and view all the answers

What does serviceability consider?

Factors like accessibility, availability of replacement parts, and the simplicity of repair procedures Signup and view all the answers

What is aesthetics related to in terms of a product?

Subjective aspects of how a product looks, feels, smells, tastes, or sounds Signup and view all the answers

What is perceived quality based on?

Consumers' subjective assessment of quality based on incomplete information Signup and view all the answers