Podcast
Questions and Answers
Who is responsible for managing customer expectations?
Who is responsible for managing customer expectations?
- BCE (correct)
- Unit Commander
- FM
- CEOER
What is the time limit for submitting non-emergency SRs into NexGen IT?
What is the time limit for submitting non-emergency SRs into NexGen IT?
- 72 hours
- 1 week
- 24 hours
- 48 hours (correct)
What should FMs do when they receive notification that an individual has reported an emergency?
What should FMs do when they receive notification that an individual has reported an emergency?
- Submit a non-emergency SR to NexGen IT.
- Await further instructions before taking any action.
- Contact the individual who reported the emergency for more information.
- Immediately contact the supporting unit to confirm the emergency. (correct)
What resource provides detailed program information and responsibilities for FMs?
What resource provides detailed program information and responsibilities for FMs?
What is the FM's primary role in the facility management process?
What is the FM's primary role in the facility management process?
Which two roles are responsible for processing SRs within the Facility Management program?
Which two roles are responsible for processing SRs within the Facility Management program?
As a delegated representative of the Commander, FMs are primarily responsible for:
As a delegated representative of the Commander, FMs are primarily responsible for:
What is a benefit of FMs logging into NexGen IT regularly?
What is a benefit of FMs logging into NexGen IT regularly?
Flashcards
FM Role
FM Role
The FM acts as liaison between the Commander and maintenance units.
Service Request (SR)
Service Request (SR)
A formal request submitted by FM for facility services or repairs.
Emergency SR
Emergency SR
An urgent service request that requires immediate attention.
User Feedback
User Feedback
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NexGen IT
NexGen IT
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Daily Login Practice
Daily Login Practice
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Reporting Emergencies
Reporting Emergencies
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Facility Management Program Manager (FMPM)
Facility Management Program Manager (FMPM)
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Study Notes
Facility Management (FM) Roles and Responsibilities
- FMs are the commander's representative, liaising with the supporting maintenance organization (CE or equivalent RP).
- They are responsible for facility functionality, comfort, safety, and efficiency.
- FMs act as communicators between the commander, occupants, and support units, ensuring requirements are identified and managed.
FM Responsibilities
- Submit Service Requests (SRs) for maintenance issues.
- Initiate Emergency SRs immediately when needed.
- Manage maintenance requirements.
- Educate facility occupants on maintenance procedures.
- Gather and provide feedback on maintenance issues.
- Perform minor repairs (U-Fix-It).
- Communicate with occupants and leadership on maintenance matters.
Commander Responsibilities
- Appoints the FM.
- Oversees and adjudicates the FM's actions.
BCE Responsibilities
- Manages customer expectations related to maintenance.
CEOER Requirements Section Responsibilities
- Processes SRs.
- Receives and provides feedback on maintenance issues.
- Manages expectations related to maintenance.
Facility Management Program Manager (FMPM) Responsibilities
- Manages FM accounts and programs.
- Provides general and base-specific FM training.
FM Work Management Responsibilities
- Log into NexGen IT daily (or more frequently) to manage requirements and notifications.
- Submit non-emergency SRs to NexGen IT within 48 hours of identification.
- Report emergencies immediately to the emergency telephone number.
- Confirm emergency reports with the support unit and gather additional information if needed.
- Refer to the FM Playbook for detailed information and responsibilities.
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