Facility Management in Hospitality

• Facility Management Overview: Focuses on its definition and importance in the hospitality industry, emphasizing its contribution to guest satisfaction, operational efficiency, and cost control.

Core Components

• The three primary components of facility management are People, Process, and Place.
• These work together to create a productive and efficient environment, supported by examples from real-world facility management practices

Roles and Responsibilities

• Roles include the key responsibilities of the facilities department and overseeing maintenance, safety, and sustainability efforts.

Facility Operating Costs

• The two principal categories of facility operating costs are Property Operations and Maintenance (POM) and Utility Costs.
  • POM: Routine maintenance, repairs, and general upkeep.
  • Utility Costs: Expenses for energy, water, gas, and waste management.
• Key factors influence POM budgeting, and utility costs impact overall facility expenses.
• Factors affecting operating costs.

Budgeting in Facility Management

• Focuses on different budgeting approaches used in hospitality facility management, considering short-term vs. long-term budgeting.

Capital Expenditures (CapEx)

• Focuses on definition and purpose, and how CapEx planning ensures long-term asset maintenance and property upgrades.

Feasibility Study

• Focuses on hotel development and its importance, listing three key components which include Market Feasibility, Financial Feasibility, Location and Site Analysis of a hotel feasibility study.

Types of Maintenance Strategies

• Reactive Maintenance: Addresses issues after they occur.
• Preventive Maintenance: Scheduled maintenance to prevent failures.
• Predictive Maintenance: Uses data and technology to anticipate maintenance needs.
• Looks at the pros and cons of each maintenance strategy and their impact on cost and efficiency.

Contract Services

• Advantages of outsourcing facility management services are considered alongside potential disadvantages, including cost considerations and loss of in-house expertise, and how to evaluate and manage service contracts effectively.

Key Elements

• Includes breakdown of development costs, including land acquisition, construction, and furnishing, as well as hidden costs that can impact the budget, and long-term investment considerations.

Capitalized Interest Calculation

• Covers understanding capitalized interest and its role in financing construction projects.
• Also looks at the formula for calculating capitalized interest plus factors affecting interest costs and their impact on project budgets.

Fire Safety

• Covers classification of different types of fires.
• Discusses proper selection and usage of fire extinguishers for various fire classes and fire hazards commonly found in hospitality environments.

Smoke Detectors

• Covers types of smoke detectors (ionization, photoelectric) and how fire detection systems are integrated into facility management.
• Discusses the importance of regular testing and maintenance of fire detection equipment.

Fire Suppression Systems

• Includes an overview of fire suppression methods (sprinklers) and how fire suppression systems protect guests and property.

Building Safety and Emergency Exists

• Covers guidelines for the required number of exits per floor in hospitality properties.
• Discusses placement and visibility of emergency exits to ensure safe evacuation and compliance with fire codes and safety regulations.

Evacuation Planning and Emergency Preparedness

• Includes essential elements of an effective evacuation plan, staff training and emergency response procedures, and strategies for ensuring guest safety during emergencies.