Facilitative Mediation Process
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Questions and Answers

What is the first step in the mediation process?

  • Create an agreement
  • Agree to mediate (correct)
  • Create a win-win solution
  • Focus on interests and needs

    • What is the primary goal of the fourth step of mediation?

  • To create a mutually beneficial solution (correct)
  • To understand the opposing party's point of view
  • To identify the interests and needs of both parties
  • To draft a formal agreement

    • What is the focus of the third step of mediation?

  • Gathering points of view
  • Creating a win-win solution
  • Drafting a formal agreement
  • Identifying interests and needs (correct)

    • What is the outcome of the fifth step of mediation?

    <p>A formal agreement is drafted (B)</p> Signup and view all the answers

    How many types of mediation are mentioned in the text?

    <p>One type is mentioned, but it is not specified (D)</p> Signup and view all the answers

    What is the purpose of mediation?

    <p>To create a win-win solution (B)</p> Signup and view all the answers

    What is a key consideration when collecting physical evidence during an investigation?

    <p>Ensuring the evidence is properly documented and secured (C)</p> Signup and view all the answers

    When establishing clear terms of reference for an investigation, why is it important to explain who you are and why you are involved?

    <p>To build trust and clarify roles (A)</p> Signup and view all the answers

    What is a common investigator mistake that should be avoided to ensure neutrality?

    <p>Sharing personal feelings and opinions openly (B)</p> Signup and view all the answers

    When drafting an investigation report, what is a key element to include for accuracy confirmation?

    <p>A written statement to be signed by the involved parties (C)</p> Signup and view all the answers

    Why is it essential to advise the support person of their role during the investigation process?

    <p>To empower them to assist effectively (A)</p> Signup and view all the answers

    What happens if an investigator does not maintain confidentiality regarding the investigation?

    <p>Potential bias leading to unfair judgment (B)</p> Signup and view all the answers

    Why is it crucial to remain neutral while conducting interviews as an investigator?

    <p>To assure fairness and prevent bias (B)</p> Signup and view all the answers

    What is a vital element to include when preparing for interviews during an investigation?

    <p>Understanding the topics to be covered and preparing relevant questions (D)</p> Signup and view all the answers

    Why should investigators focus on facts rather than opinions during an investigation?

    <p>Facts provide a more objective basis for decisions (B)</p> Signup and view all the answers

    The primary purpose of a workplace investigation is to determine the innocence or guilt of an accused employee.

    <p>False (B)</p> Signup and view all the answers

    An investigator should always maintain confidentiality regarding the investigation.

    <p>True (A)</p> Signup and view all the answers

    The goal of mediation is to find a winner and a loser.

    <p>False (B)</p> Signup and view all the answers

    During an investigation, investigators should focus on collecting physical evidence rather than interviewing witnesses.

    <p>False (B)</p> Signup and view all the answers

    An investigation report should only include the investigator's conclusions and recommendations.

    <p>False (B)</p> Signup and view all the answers

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