Extension Education Unit 1 Quiz

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Questions and Answers

What is the primary focus of extension education?

Changing attitudes and practices among rural populations (correct)

Delivering vocational training to urban professionals

Promoting academic excellence in formal settings

Imparting knowledge using traditional teaching methods

Which type of education is characterized by a structured and systematic process in designated institutions?

Informal education

Non-formal education

Community education

Formal education (correct)

What principle emphasizes the importance of understanding the needs and interests of the people in extension education?

Principle of cultural change

Principle of trained specialists

Principle of people's needs and interest (correct)

Principle of cooperation

Which type of education occurs throughout life and is often unstructured?

Informal education Signup and view all the answers

Which principle of extension education focuses on learning by engaging in practical activities?

Principle of learning by doing Signup and view all the answers

Which principle encourages involving local communities in the educational process?

Principle of cooperation and people’s participation Signup and view all the answers

Extension education was first recognized in which country?

United States Signup and view all the answers

What defines non-formal education?

Specific learning needs outside formal institutions Signup and view all the answers

What is the primary goal of clustering notes on the empathy map?

To categorize similar insights for team discussion. Signup and view all the answers

What should be done if unique needs arise during the empathy mapping process?

Increase specificity or add additional quadrants. Signup and view all the answers

What information is primarily captured in the Says quadrant of the empathy map?

Verbatim quotes from users during usability studies. Signup and view all the answers

How can an empathy map help in identifying knowledge gaps?

By revealing sparse areas needing more research. Signup and view all the answers

Which quadrant of the empathy map focuses on the user's emotional state?

Feels Signup and view all the answers

What is one benefit of creating an empathy map?

It effectively illustrates user attitudes and behaviors. Signup and view all the answers

What type of information should ideally be included in the Thinks quadrant?

Internal thoughts that users might not vocalize. Signup and view all the answers

What action should be planned after creating the empathy map?

Circle back to it for future research and UX decisions. Signup and view all the answers

Which aspect is NOT evaluated in the Does quadrant of the empathy map?

The user's emotional reactions while performing actions. Signup and view all the answers

What is indicated by the presence of outliers in the empathy map?

Uncaptured user experiences that do not fit existing themes. Signup and view all the answers

In preparing for a strategic planning workshop, what is the final step involving the empathy map?

Presenting the Target Actor Persona and Empathy Map. Signup and view all the answers

Why is it important to name clusters in the empathy mapping process?

To provide a clear representation of the ideas grouped within. Signup and view all the answers

Which of the following is NOT a benefit of empathy mapping?

Providing financial analysis of user behavior. Signup and view all the answers

What is the primary purpose of the 'Jobs to be done' (JTBD) framework in user journey mapping?

To distinguish between user goals and tasks. Signup and view all the answers

How should user needs and pains be phrased in the user journey map?

Using I- or me-statements. Signup and view all the answers

What is indicated by 'moments of truth' in a user journey?

Critical points that can become deal-breakers if not addressed. Signup and view all the answers

What visual element is commonly used to represent the emotional curve in a user journey map?

Emojis. Signup and view all the answers

In creating an empathy/user journey map, what should the first step involve?

Identifying the target client for investigation. Signup and view all the answers

Which of the following methods is combined with user journey mapping to enhance understanding?

Day in the Life Of (DILO) method. Signup and view all the answers

What is the objective of capturing exact quotations from target clients during the user journey mapping process?

To illustrate user emotions and experiences. Signup and view all the answers

What outcome does value chain upgrading aim to achieve in the context of user journey mapping?

Enhance overall service value for the user. Signup and view all the answers

What is the primary purpose of creating an empathy map?

To articulate knowledge about a particular type of user Signup and view all the answers

When initiating empathy mapping, what is the first step you should take?

Define the scope and goals of the mapping Signup and view all the answers

Which of the following statements about empathy mapping is NOT true?

Empathy mapping should focus on multiple users at once. Signup and view all the answers

What type of research inputs are necessary for empathy mapping?

User interviews and qualitative studies Signup and view all the answers

What materials are recommended for a team conducting empathy mapping?

Large whiteboards, sticky notes, and markers Signup and view all the answers

What should team members do after reviewing the research individually during empathy mapping?

Fill out sticky notes that align with the quadrants Signup and view all the answers

How do empathy maps contribute to team decision-making?

They create a shared understanding of user needs Signup and view all the answers

In the context of empathy mapping, what is meant by 'bright spots'?

Opportunities to enhance user experience Signup and view all the answers

Study Notes

Extension Program Development

"Extension" derives from Latin roots 'ex' (out) and 'tensio' (stretching).
Education facilitates the acquisition of knowledge, skills, values, and habits, aiming for behavioral change.

Types of Education

Formal Education
- Structured, systematic learning in established institutions (e.g., schools, colleges).
- Involves planned curriculum, qualified teachers, assessments, certifications, and discipline.
Informal Education
- Lifelong learning through daily experiences and home exposure.
Non-Formal Education
- Tailored to meet specific learning needs, often involving adult education and vocational training.

Historical Context

Origin of 'extension' in the USA during 1914; introduced in the Philippines in 1565.
Signifies an out-of-school education system focused on improving rural lifestyles through knowledge sharing.

Principles of Extension Education

Needs and interests of people guide the curriculum.
Grassroots organization is essential.
Recognizes cultural differences and promotes cooperation and participation.
Emphasizes learning through active involvement and adaptability.
Involves trained specialists and incorporates a holistic family approach.

User Journey Mapping

Key Phases: Stages where users access services.
Jobs to be Done (JTBD): Framework distinguishing user goals from tasks needed.
Needs and Pains: Identify significant user needs and issues that could deter service usage.
Emotional Curve: Visualization of user satisfaction across stages, often represented with emojis.

Empathy Mapping

A collaborative visualization tool to articulate user knowledge.
Aims to create shared understanding, aid decision-making, and identify user needs.

Process of Empathy Mapping

Define goals and scope, focusing on a specific user or persona.
Gather materials such as whiteboards and sticky notes for collaboration.
Collect qualitative research inputs, including user interviews and studies.
Generate and cluster sticky notes to synthesize information and themes.
Plan and iterate the empathy map as needed based on research findings.

Benefits of Empathy Mapping

Consolidates user knowledge and experiences into a single reference point.
Identifies gaps in understanding, guiding future research efforts.
Creates personas to represent user attitudes and behaviors effectively.
Acts as a critical communication tool throughout project development.

Insights Generation

Identify problems affecting the Agricultural and Fisheries Extension (AFE) program and the impacted individuals.
Conduct sessions to derive insights and present findings at strategic planning workshops.

Quadrants of Empathy Map

Says: Direct quotes from users reflecting their verbalized thoughts.
Thinks: User thoughts often left unsaid, revealing deeper insights into user concerns.
Does: Actions users take during their experience, shedding light on user behavior.
Feels: Emotional state of users, highlighting their feelings throughout the journey.

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Description

This quiz covers the fundamentals of Extension Education as outlined in Unit 1. Participants will explore the definition, purpose, and influence of education in facilitating behavioral change. Key concepts include types of education and the role of knowledge, skills, and attitudes.