Podcast
Questions and Answers
What was the first recorded instance of customer relationship management in the field of hospitality?
What was the first recorded instance of customer relationship management in the field of hospitality?
- Joe Saunders starting the first recorded car rental company
- Thomas Cook managing a tour with pen and paper in 1841 (correct)
- John Hertz introducing the “Drive-Ur-Self System”
- Rail connections across Europe in the mid-1700s
When did airlines' rapid growth begin?
When did airlines' rapid growth begin?
- 1940s
- 1950s
- 1920s (correct)
- 1930s
What made managing reservations increasingly difficult in the 1940s?
What made managing reservations increasingly difficult in the 1940s?
- Introduction of the “Drive-Ur-Self System” by John Hertz
- Lack of rail connections across Europe
- Using 1940s technology without computerization (correct)
- The beginning of airlines' rapid growth
Who introduced the “Drive-Ur-Self System” in the 1900s-1980s?
Who introduced the “Drive-Ur-Self System” in the 1900s-1980s?
What marked the beginning of mass transportation in the mid-1700s?
What marked the beginning of mass transportation in the mid-1700s?
What was the first automated reservation system introduced in 1946?
What was the first automated reservation system introduced in 1946?
Which airline developed the first world's reservations system called RESERVEC?
Which airline developed the first world's reservations system called RESERVEC?
Which computerized reservation system was developed by American Airlines in the 1960s?
Which computerized reservation system was developed by American Airlines in the 1960s?
What did the AIRLINE DEREGULATION ACT of 1978 allow for airlines?
What did the AIRLINE DEREGULATION ACT of 1978 allow for airlines?
What did smaller airlines enroll in as an alternative to developing their own computerized reservation systems?
What did smaller airlines enroll in as an alternative to developing their own computerized reservation systems?
Flashcards are hidden until you start studying
