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Questions and Answers
What was the first recorded instance of customer relationship management in the field of hospitality?
What was the first recorded instance of customer relationship management in the field of hospitality?
When did airlines' rapid growth begin?
When did airlines' rapid growth begin?
What made managing reservations increasingly difficult in the 1940s?
What made managing reservations increasingly difficult in the 1940s?
Who introduced the “Drive-Ur-Self System” in the 1900s-1980s?
Who introduced the “Drive-Ur-Self System” in the 1900s-1980s?
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What marked the beginning of mass transportation in the mid-1700s?
What marked the beginning of mass transportation in the mid-1700s?
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What was the first automated reservation system introduced in 1946?
What was the first automated reservation system introduced in 1946?
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Which airline developed the first world's reservations system called RESERVEC?
Which airline developed the first world's reservations system called RESERVEC?
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Which computerized reservation system was developed by American Airlines in the 1960s?
Which computerized reservation system was developed by American Airlines in the 1960s?
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What did the AIRLINE DEREGULATION ACT of 1978 allow for airlines?
What did the AIRLINE DEREGULATION ACT of 1978 allow for airlines?
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What did smaller airlines enroll in as an alternative to developing their own computerized reservation systems?
What did smaller airlines enroll in as an alternative to developing their own computerized reservation systems?
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