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Questions and Answers
What was the first recorded instance of customer relationship management in the field of hospitality?
What was the first recorded instance of customer relationship management in the field of hospitality?
- Joe Saunders starting an 'Automobile for Hire' company
- Thomas Cook managing a tour with pen and paper in 1841 (correct)
- Rail connections across Europe in the mid-1700s
- Airlines' rapid growth in the 1920s
What technological advancement allowed the beginning of mass transportation in the mid-1700s?
What technological advancement allowed the beginning of mass transportation in the mid-1700s?
- Industrial revolution expanding rail connections across Europe (correct)
- John Hertz introducing the 'Drive-Ur-Self System'
- Air travel after World War II
- Cars being mass-produced
Who started the first recorded car rental company?
Who started the first recorded car rental company?
- American Airlines
- Joe Saunders (correct)
- John Hertz
- Thomas Cook
What did American Airlines have to do in the 1930s due to the rapid growth of air travel?
What did American Airlines have to do in the 1930s due to the rapid growth of air travel?
When did air travel grow dramatically?
When did air travel grow dramatically?
Which technological advancement made it increasingly difficult to manage reservations in the 1940s?
Which technological advancement made it increasingly difficult to manage reservations in the 1940s?
What was the name of the first automated reservation system introduced in 1946?
What was the name of the first automated reservation system introduced in 1946?
Which airline developed the first world's reservations system in 1953?
Which airline developed the first world's reservations system in 1953?
What was the name of the computerized reservation system developed by American Airlines in partnership with IBM?
What was the name of the computerized reservation system developed by American Airlines in partnership with IBM?
What federal law enacted in 1978 lifted restrictions on fares, route coverage, and market entry?
What federal law enacted in 1978 lifted restrictions on fares, route coverage, and market entry?
What did smaller airlines enroll in that belonged to bigger airlines such as American and United?
What did smaller airlines enroll in that belonged to bigger airlines such as American and United?
What was the impact of airline deregulation on the frequency of fare changes?
What was the impact of airline deregulation on the frequency of fare changes?
What did some airlines fear if SABRE or APOLLO installed their systems to travel agents?
What did some airlines fear if SABRE or APOLLO installed their systems to travel agents?
What did the Civil Aeronautics Board set rules to eliminate in 1984 regarding computerized reservation systems (CRS)?
What did the Civil Aeronautics Board set rules to eliminate in 1984 regarding computerized reservation systems (CRS)?
Which airline intensified their distribution system features after airline deregulation?
Which airline intensified their distribution system features after airline deregulation?
What term was used to describe the monopoly of American Airlines in the airline reservations system in the 1960s?
What term was used to describe the monopoly of American Airlines in the airline reservations system in the 1960s?
What do IATA codes primarily designate?
What do IATA codes primarily designate?
What is the role of the International Civil Aviation Organization (ICAO)?
What is the role of the International Civil Aviation Organization (ICAO)?
Which organization ensures that aviation regulations are consistent across different countries and continents?
Which organization ensures that aviation regulations are consistent across different countries and continents?
What is the purpose of the first letter in ICAO 4-letter codes?
What is the purpose of the first letter in ICAO 4-letter codes?
What is the main function of the International Air Transport Association (IATA)?
What is the main function of the International Air Transport Association (IATA)?
What do ICAO 4-letter codes generally represent?
What do ICAO 4-letter codes generally represent?
What is the purpose of IATA codes?
What is the purpose of IATA codes?
Which of the following is an example of a remarkable airport code mentioned in the text?
Which of the following is an example of a remarkable airport code mentioned in the text?
What was the purpose of developing the NATO Phonetic Alphabet?
What was the purpose of developing the NATO Phonetic Alphabet?
Which alphabet did the United States adopt for military radio communication in 1941?
Which alphabet did the United States adopt for military radio communication in 1941?
What was the first phonetic alphabet known internationally, highlighting cities' names across the globe?
What was the first phonetic alphabet known internationally, highlighting cities' names across the globe?
What prompted IATA to standardize the process of airport coding in the 1960s?
What prompted IATA to standardize the process of airport coding in the 1960s?
Which country's airport code is represented by 'CRK'?
Which country's airport code is represented by 'CRK'?
What do IATA codes identify in the travel industry?
What do IATA codes identify in the travel industry?
Who initiated a review of the Able Baker alphabet along with the US?
Who initiated a review of the Able Baker alphabet along with the US?
What were the original code words used in the Joint Army/Navy Phonetic Alphabet adopted by the United States military?
What were the original code words used in the Joint Army/Navy Phonetic Alphabet adopted by the United States military?
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