Evolution of Travel Tech in Tourism and Hospitality Quiz
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Questions and Answers

What was the first recorded instance of customer relationship management in the field of hospitality?

  • Joe Saunders starting an 'Automobile for Hire' company
  • Thomas Cook managing a tour with pen and paper in 1841 (correct)
  • Rail connections across Europe in the mid-1700s
  • Airlines' rapid growth in the 1920s

    • What technological advancement allowed the beginning of mass transportation in the mid-1700s?

  • Industrial revolution expanding rail connections across Europe (correct)
  • John Hertz introducing the 'Drive-Ur-Self System'
  • Air travel after World War II
  • Cars being mass-produced

    • Who started the first recorded car rental company?

  • American Airlines
  • Joe Saunders (correct)
  • John Hertz
  • Thomas Cook

    • What did American Airlines have to do in the 1930s due to the rapid growth of air travel?

    <p>Systematize their operations without computerization</p> Signup and view all the answers

    When did air travel grow dramatically?

    <p>1950s</p> Signup and view all the answers

    Which technological advancement made it increasingly difficult to manage reservations in the 1940s?

    <p>'1940s technology'</p> Signup and view all the answers

    What was the name of the first automated reservation system introduced in 1946?

    <p>Magnetronic Reservisor</p> Signup and view all the answers

    Which airline developed the first world's reservations system in 1953?

    <p>Trans-Canada Airlines</p> Signup and view all the answers

    What was the name of the computerized reservation system developed by American Airlines in partnership with IBM?

    <p>SABRE system</p> Signup and view all the answers

    What federal law enacted in 1978 lifted restrictions on fares, route coverage, and market entry?

    <p>Airline Deregulation Act</p> Signup and view all the answers

    What did smaller airlines enroll in that belonged to bigger airlines such as American and United?

    <p>Flight reservation systems</p> Signup and view all the answers

    What was the impact of airline deregulation on the frequency of fare changes?

    <p>Airlines changed fares frequently</p> Signup and view all the answers

    What did some airlines fear if SABRE or APOLLO installed their systems to travel agents?

    <p>Loss of market share</p> Signup and view all the answers

    What did the Civil Aeronautics Board set rules to eliminate in 1984 regarding computerized reservation systems (CRS)?

    <p>Display bias</p> Signup and view all the answers

    Which airline intensified their distribution system features after airline deregulation?

    <p>American Airlines</p> Signup and view all the answers

    What term was used to describe the monopoly of American Airlines in the airline reservations system in the 1960s?

    <p>Market monopoly</p> Signup and view all the answers

    What do IATA codes primarily designate?

    <p>Airport codes, airline, and city codes</p> Signup and view all the answers

    What is the role of the International Civil Aviation Organization (ICAO)?

    <p>Ensure aviation regulations across different countries</p> Signup and view all the answers

    Which organization ensures that aviation regulations are consistent across different countries and continents?

    <p>International Civil Aviation Organization (ICAO)</p> Signup and view all the answers

    What is the purpose of the first letter in ICAO 4-letter codes?

    <p>Describes the country</p> Signup and view all the answers

    What is the main function of the International Air Transport Association (IATA)?

    <p>Designate airport codes, airline, and city codes</p> Signup and view all the answers

    What do ICAO 4-letter codes generally represent?

    <p>Specific airport codes</p> Signup and view all the answers

    What is the purpose of IATA codes?

    <p>To identify airports, airlines, and destinations in the travel industry</p> Signup and view all the answers

    Which of the following is an example of a remarkable airport code mentioned in the text?

    <p>LOL - Lovelock City Airport</p> Signup and view all the answers

    What was the purpose of developing the NATO Phonetic Alphabet?

    <p>To standardize radio communication for international travel</p> Signup and view all the answers

    Which alphabet did the United States adopt for military radio communication in 1941?

    <p>Able Baker alphabet</p> Signup and view all the answers

    What was the first phonetic alphabet known internationally, highlighting cities' names across the globe?

    <p>ITU Phonetic Alphabet</p> Signup and view all the answers

    What prompted IATA to standardize the process of airport coding in the 1960s?

    <p>Rapid growth of air travel</p> Signup and view all the answers

    Which country's airport code is represented by 'CRK'?

    <p>Philippines</p> Signup and view all the answers

    What do IATA codes identify in the travel industry?

    <p>Airlines, destinations, and traffic documents</p> Signup and view all the answers

    Who initiated a review of the Able Baker alphabet along with the US?

    Signup and view all the answers

    What were the original code words used in the Joint Army/Navy Phonetic Alphabet adopted by the United States military?

    <p>Able Baker</p> Signup and view all the answers

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