Podcast
Questions and Answers
What has customer service evolved into over the years?
What has customer service evolved into over the years?
In the past, who provided customer service to their neighbors?
In the past, who provided customer service to their neighbors?
What trend has led to businesses shifting from primarily production and manufacturing to more service delivery?
What trend has led to businesses shifting from primarily production and manufacturing to more service delivery?
Which organization works to develop and promote service and professional excellence standards throughout the world?
Which organization works to develop and promote service and professional excellence standards throughout the world?
Signup and view all the answers
What is being done by setting internationally acceptable standards and certifications in the context of customer service?
What is being done by setting internationally acceptable standards and certifications in the context of customer service?
Signup and view all the answers
What is the main reason why companies invest in training and empowering employees?
What is the main reason why companies invest in training and empowering employees?
Signup and view all the answers
Why do business owners have to continually prove the worth of their products and services?
Why do business owners have to continually prove the worth of their products and services?
Signup and view all the answers
Which component of the service environment is under the control of the service provider and staff?
Which component of the service environment is under the control of the service provider and staff?
Signup and view all the answers
What has led to businesses shifting from primarily production and manufacturing to more service delivery?
What has led to businesses shifting from primarily production and manufacturing to more service delivery?
Signup and view all the answers
What has occurred in part through the advertising and publicity by companies competing for market share?
What has occurred in part through the advertising and publicity by companies competing for market share?
Signup and view all the answers
