Event Management: The On-Site Practical Guide
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Questions and Answers

On-site event management begins when you step onto the event site and ends when?

When you turn out the lights and leave the building or in some cases, the field.

Events can always be delivered using only checklists.

False (B)

What is one of the biggest mistakes you can make as an events manager?

Trying to do too much yourself and failing to delegate to other members of your team.

What is MBWA?

<p>Management by Walking About</p> Signup and view all the answers

Listed in the text are three key stages to focus actions during which time?

<p>Before the event (C)</p> Signup and view all the answers

After the event attendees have dispersed, what should you do with your staff?

<p>Assemble your key staff again to take a quick break, praise the team on a well-delivered event and then brief on key aspects of shutting down the site. (B)</p> Signup and view all the answers

Post-event debriefs should occur a week after the event.

<p>False (B)</p> Signup and view all the answers

If Ceremonies was an airport, what would Operations be?

<p>The Air Traffic Control Tower (A)</p> Signup and view all the answers

What should you ensure that you have during the event?

<p>A pen and paper; a power bank; a portable stationery box; a clipboard; a tablet for your documents; marker pens; hand sanitizer; backup name badges...</p> Signup and view all the answers

What should happen one hour before an event?

<p>Final checks! Check all the different event rooms and spaces are ready to go, and review your production schedule and site plan to ensure things are where they are supposed to be.</p> Signup and view all the answers

Flashcards

Responsibilities of Event Manager

Overseeing event execution and ensuring smooth operations on the day.

Pre-Event Meeting

Gather essential personnel to discuss key details and roles before the event.

Base Room

A designated office space for event management activities, communications, and storage.

Equipment Check

Physically verify arrival and condition of all essential event supplies and equipment.

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Face-to-Face Briefings

Direct meetings that efficiently convey important event information to the team.

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Communication Protocols

Guidelines to streamline commands and information during the event, ensuring clear lines.

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Rehearsals

Practice sessions for the event to identify and fix potential issues in advance.

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Final Checks

Last-minute verification of all event spaces, setups, and equipment before doors open.

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Key Messages Reinforcement

Communicating important points to staff before the event kicks off.

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Handling Delays

Deciding to delay opening doors if the event isn't ready and managing attendee expectations.

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Food and Beverage Preparation

Ensuring catering areas are ready to serve guests on event day.

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Signage Setup

Placing clear directional signs to assist attendees in navigating the venue.

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Registration Process

System for checking in attendees and distributing badges for event access.

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Late Registration Desk

Area for late attendees to check-in and receive badges after the main registration.

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Post-Event Debrief

Meeting to evaluate what went well and what could be improved after the event.

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Event Safety

Ensuring safety protocols and measures are in place for all attendees.

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Customer Service

Delivering excellent service to guests and participants throughout the event.

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Visibility During Event

Staying present and accessible to team and stakeholders during the event.

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Environmental Strategy

Planning to minimize waste and environmental impact during the event.

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Team Empowerment

Encouraging team members to take responsibility and solve problems during events.

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Leadership Skills

The ability to motivate and guide the event team through challenges.

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Plan B Strategy

Having alternative plans prepared for potential problems that arise.

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Walkthrough of Venue

Taking a tour of the venue to familiarize yourself with logistics and attendee experience.

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Supplies Checklist

A detailed list of necessary materials and equipment to bring to the event site.

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Event Control Room

A space for coordinated communication and operations during events.

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Volunteer Coordination

Managing and briefing volunteers for their roles and responsibilities at the event.

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Team of Teams Approach

A collaborative effort among different teams to manage event tasks effectively.

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Publicizing the Event

Using various channels to promote the event and engage attendees.

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Follow-Up Communication

Post-event outreach to stakeholders for feedback and future collaborations.

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Logistics Coordination

Managing the operational details of the event, including setup and breakdown.

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Study Notes

Practical Guide to Managing an Event On the Day

  • Managing an event on the day requires a different skill set than planning.
  • Event planners need to be adaptable and creative problem solvers.
  • On-site event management spans from arrival to departure.
  • Contingency planning is vital when unexpected events arise.
  • External factors greatly impact the management of an event on-site.
  • Effective on-site managers perform numerous tasks simultaneously and maintain a calm demeanor.
  • On-site managers assess responsibilities, ensure a seamless experience for attendees, identify potential challenges, and plan a smoothly running conclusion.

Case Study - Air Traffic Control: Managing a Global Ceremony

  • Planning for the Birmingham 2022 Commonwealth Games involved on-site planning and venue delivery.
  • A 32-acre site was secured for rehearsals and accommodated multiple large marquees and a smaller scale indoor rehearsal space.
  • Detailed operational planning was essential to ensure smooth event delivery, including scheduling, transport, access, accreditation, and security.
  • Operations staff managed logistics for the 2,500 performers, from a temporary rehearsal space and required delivery methods to and from the event site
    • The logistics included transport, access controls and timelines.
  • The project's scope involved numerous processes for the event itself, including those for managing large crowds (at one point 1500 cast members).

Managing Operational Tasks On-site

  • Establish strong team communication protocols.
  • Ensure every attendee has access to clear, concise instructions.
  • Assign responsibilities to individuals/teams and track their progress
  • Check the final time and location for each activity for the staff and provide contingency plans.

Post-Event Debrief

  • Immediately follow up events with a debriefing to capture pressing concerns.
  • The debrief is crucial for issues with health and safety.
  • Case Study 10.2 highlights the importance of post-event debriefings.

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Description

Learn the on-site management of events from arrival to departure and effective contingency plans. External factors greatly impact event management. Effective managers perform numerous tasks while staying calm.

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