Ethics in Organizations Quiz

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Questions and Answers

What tends to influence individuals' decisions regarding ethical behavior?

  • Intuition and gut feelings alone
  • Strict adherence to laws and regulations
  • Only personal beliefs and values
  • External pressures and context (correct)

What is a key component of creating an ethical organization?

  • Eliminating any form of employee feedback
  • Setting a clear set of standards of conduct (correct)
  • Focusing solely on profitability and growth
  • Promoting competition among employees

Which of the following strategies helps promote ethical behavior in an organization?

  • Hiring based on strict academic performance only
  • Minimizing employee training sessions
  • Designing a system of incentives and punishments (correct)
  • Isolating departments from each other

How did some participants in the experimental results demonstrate a lack of ethical behavior?

<p>By enforcing authoritarian measures and psychological abuse (A)</p> Signup and view all the answers

What role does leadership play in establishing an ethical organization?

<p>Leaders must act as role models for ethical behavior (B)</p> Signup and view all the answers

What was the primary cause of the Rana Plaza collapse?

<p>Structural failure due to ignored warnings (D)</p> Signup and view all the answers

How many people were reported dead as a result of the Rana Plaza disaster?

<p>1,134 (A)</p> Signup and view all the answers

What unethical practice was revealed by Christopher Wylie regarding Cambridge Analytica?

<p>Exploiting Facebook data without consent (B)</p> Signup and view all the answers

What is one of the main reasons why ethical rules develop?

<p>To minimize transaction costs (B)</p> Signup and view all the answers

Which type of ethics is defined by the personal and moral standards of individuals?

<p>Individual ethics (C)</p> Signup and view all the answers

What significant admission did Facebook make regarding the data harvested from users?

<p>87 million users had their profiles mined (B)</p> Signup and view all the answers

What does the term 'tragedy of the commons' refer to?

<p>The depletion of shared resources (A)</p> Signup and view all the answers

Which of the following best describes professional ethics?

<p>The values a group uses to govern their tasks (C)</p> Signup and view all the answers

What is a primary characteristic of organizational stakeholders?

<p>They have an interest, claim, or stake in the organization. (B)</p> Signup and view all the answers

Which group of individuals contributes skills and expertise to an organization?

<p>Managers (A)</p> Signup and view all the answers

What is one potential inducement for the workforce to contribute to the organization?

<p>Wages and bonuses (D)</p> Signup and view all the answers

How does the gig economy arrange work?

<p>Using freelance assignments and contract opportunities. (B)</p> Signup and view all the answers

What is a potential negative aspect of the gig economy mentioned in the content?

<p>It can lead to exploitative work conditions. (A)</p> Signup and view all the answers

What role does digitalization and AI play in relation to organizational stakeholders?

<p>It expands the pool of potential shareholders. (C)</p> Signup and view all the answers

Why is it important for organizations to incorporate ethics?

<p>To enhance brand loyalty and stakeholder trust. (D)</p> Signup and view all the answers

What kind of contribution do shareholders provide to an organization?

<p>Financial capital and investment (C)</p> Signup and view all the answers

What was the multiple of pay that Marathon Petroleum's CEO earned compared to a typical employee in 2017?

<p>935 times (B)</p> Signup and view all the answers

What percentage of shareholders voted against CEO Carlos Tavares' salary increase?

<p>30% (D)</p> Signup and view all the answers

What is the primary role of the board of directors in an organization?

<p>Oversee managers’ performance and exercise control (C)</p> Signup and view all the answers

In an organizational hierarchy, which group is responsible for providing direction and policy for the entire organization?

<p>Top management team (B)</p> Signup and view all the answers

Which type of manager has direct responsibility for the production of goods and services?

<p>Line manager (C)</p> Signup and view all the answers

How much can Carlos Tavares' salary potentially increase to with bonuses?

<p>36.5 million euros (D)</p> Signup and view all the answers

Which management group reports directly to the CEO and COO?

<p>Top-management team (A)</p> Signup and view all the answers

What significant change did the World Surf League implement starting in 2019?

<p>Offered equal prize money to men and women (B)</p> Signup and view all the answers

What was the gross volume generated by the global gig economy?

<p>$204 billion (C)</p> Signup and view all the answers

How many freelancer profiles were created worldwide in 2021?

<p>163 million (C)</p> Signup and view all the answers

What percentage of Italy's GDP is attributed to the gig economy?

<p>0.7% to 1.3% (C)</p> Signup and view all the answers

Which institution coined the term 'algorithmic management'?

<p>Carnegie Mellon University (B)</p> Signup and view all the answers

What is a primary inducement for customers as stakeholders?

<p>Revenue from purchase of goods and services (B)</p> Signup and view all the answers

What is essential for organizational effectiveness regarding stakeholder rewards?

<p>Inducements offered influence future contributions. (D)</p> Signup and view all the answers

What significant reporting change has occurred in US corporations regarding pay?

<p>Corporations have begun reporting pay ratio data. (D)</p> Signup and view all the answers

What is a notable argument against excessive CEO salaries?

<p>No CEO should earn 1,000 times more than a regular employee. (C)</p> Signup and view all the answers

What is a key expectation of companies in a global stakeholder society?

<p>To be accountable for wider economic, environmental, and societal impacts (C)</p> Signup and view all the answers

Which aspect is emphasized as vital for managing stakeholder relationships?

<p>Building and cultivating sustainable and trustful relationships (B)</p> Signup and view all the answers

How do ethics influence managerial decision-making regarding stakeholders?

<p>They guide managers on responding to varied stakeholder interests (A)</p> Signup and view all the answers

What defines an ethical dilemma in organizational contexts?

<p>A decision between actions that benefit one party but harm another (D)</p> Signup and view all the answers

What role do laws play in the context of ethics and organizational behavior?

<p>Laws specify permitted actions but can differ from ethical standards (C)</p> Signup and view all the answers

In balancing the interests of stakeholders, what challenge do managers face?

<p>Reconciling conflicting interests of various stakeholder groups (A)</p> Signup and view all the answers

What is the outcome of unethical but legal behaviors in organizations?

<p>They may cause harm without any legal consequences (D)</p> Signup and view all the answers

Who is credited with the development of stakeholder theory?

<p>Edward Freeman (B)</p> Signup and view all the answers

Flashcards

Organizational Stakeholders

Individuals or groups who have a vested interest in an organization's success, its actions, and its performance.

Internal Stakeholders

Stakeholders who work directly for the organization, contributing their skills and expertise.

External Stakeholders

Individuals or groups outside the organization who are affected by its actions.

Shareholders

Those who own shares in the organization, providing capital for operations.

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Managers

Individuals responsible for planning, directing, and controlling organizational activities.

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Workforce

Individuals who contribute their skills and labor directly to the organization.

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Gig Economy

A system where individuals provide services on a temporary or project basis, often through online platforms.

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Disaggregation of Work

The dispersal of traditional jobs into smaller, independent tasks often performed by gig workers.

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Gig Economy Value

The total value of goods and services traded within the gig economy is estimated to be $204 billion, highlighting its significant economic influence.

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Algorithmic Management

Algorithmic Management refers to the use of algorithms and software to manage and automate various aspects of organizational operations, including work allocation, performance evaluation, and decision-making.

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Stakeholder Contributions

Contributions from external stakeholders are essential for a company's success. These contributions can include revenue from customer purchases, high-quality inputs from suppliers, collaboration from partners, compliant business practices from the government, fair labor practices from unions, social and economic contributions to communities, and customer loyalty and reputation from the general public.

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Stakeholder Inducements

Inducements are rewards or incentives offered to stakeholders in exchange for their contributions to an organization. These inducements can include financial rewards, non-financial benefits, recognition, and opportunities for growth and development.

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Rewards Allocation

Effective allocation of rewards is crucial for an organization's success. By providing appropriate inducements to various stakeholders, businesses can drive their motivation, enhance their contributions, and foster long-term relationships.

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CEO-to-Employee Pay Ratio

The pay ratio, which compares the CEO's compensation to the average employee's compensation, has become a focus of discussion in corporate governance. This ratio highlights the growing gap between executive pay and wages for typical employees.

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Ethical Dilemma

A situation where individuals or groups have to choose between actions that could benefit some but harm others, often impacting their own interests.

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Ethics

A set of principles that guide individuals' or groups' behavior based on what's considered morally right or wrong.

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Law

A legal framework that defines what people and organizations can or cannot do. It's established by society and enforced by authorities.

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Stakeholder Engagement

The process of identifying, understanding, and managing the needs and expectations of various stakeholders, both internal and external, to achieve a common purpose.

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Stakeholder Society

The belief that companies should be accountable not only to shareholders (owners) for financial performance, but also to other stakeholders for their wider social and environmental impacts.

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Business Sustainability

The concept that companies can be sustainable and successful in the long term by considering the needs and interests of all stakeholders, including customers, employees, suppliers, communities, and the environment.

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Stakeholder Theory

The framework that explores the relationships between a company and its stakeholders, focusing on how these relationships can be managed ethically and effectively.

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Managerial Authority

The authority to hold individuals accountable for their actions and to make decisions regarding the use of organizational resources.

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Organizational Hierarchy

A vertical structure within an organization where roles are organized based on their level of authority, from the top (CEO) to the bottom (entry-level employees).

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Top Management Team

A group of managers, including the CEO and COO, responsible for setting the overall direction, planning, and strategy of the entire organization.

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Line Managers

Managers responsible for the direct production of goods and services. They are directly involved in the core operations of the company.

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Staff Managers

Managers who provide support and services to other departments or individuals within the organization, but are not directly involved in production.

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CEO-Employee Pay Gap

The difference in compensation between a CEO and a typical employee. This often involves a significant disparity, where the CEO earns many times more than the average worker.

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CEO Pay Controversy

The ethical debate surrounding the justifiable pay difference between CEOs and regular employees. This difference often raises questions about fairness and the appropriate distribution of wealth within a company.

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Equal Pay for Equal Work

Equitable distribution of rewards, particularly in the case of salaries and bonuses. This concept suggests that everyone should be paid fairly based on their contributions and responsibilities.

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Tragedy of the Commons

A situation where individuals acting in their own self-interest deplete a shared resource, ultimately harming everyone.

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Rana Plaza Collapse

The collapse of an eight-story building in Dhaka, Bangladesh, killing over 1,100 people, primarily garment workers.

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Cambridge Analytica

A data analytics company that used Facebook data to create detailed profiles of users and influence their political beliefs.

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Individual Ethics

The personal moral principles and standards that individuals use to guide their actions.

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Professional Ethics

Moral rules and values that apply to a specific profession or industry.

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Societal Ethics

Ethical standards and principles that are accepted and enforced within a larger society.

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Data Harvesting

The act of gaining access to and using personal data without the individual's knowledge or consent.

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Political Manipulation

The use of data analytics and targeted messaging to influence people's opinions and behaviors.

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Contextual Ethics

The idea that our understanding of what is right and wrong can shift depending on the specific situation we are in.

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External Pressures

Factors that influence us to behave in an unethical manner, such as pressure from superiors or the fear of losing our job.

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Company Code of Conduct

A set of guidelines and principles that define how a company should behave ethically, based on its values and beliefs.

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Ethical Corporate Culture

Creating a culture within an organization where ethical behavior is not only encouraged but expected and valued by everyone.

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Designing an Ethical Structure

The process of establishing structures and policies within an organization to promote ethical behavior.

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Study Notes

Stakeholders, Managers, and Ethics

  • Stakeholders are individuals or groups with an interest in an organization, its operations, and performance.
  • Internal stakeholders include shareholders, managers, and the workforce.
  • Shareholders contribute money and capital, and receive dividends or stock appreciation.
  • Managers contribute skills and expertise, team building, and influence organizational status and power.
  • The workforce contributes skills and expertise, and receives wages, bonuses, and stable employment/promotion.
  • External stakeholders include customers, suppliers, partners, government, unions, community, and the general public.
  • Customers contribute revenue by purchasing goods and services, and expect quality, price, and value.
  • Suppliers contribute high-quality inputs.
  • Partners co-produce inputs, and contribute to organizational visibility.
  • Government sets rules for good business practices, fair competition, and equitable inducements.
  • Unions contribute to fair and collective bargaining.
  • Community contributes to social and economic infrastructure, and receives revenue, taxes, and employment.
  • The general public contributes to customer loyalty and reputation, and expects national pride.

Key Topics

  • Who are the organizational stakeholders?
  • Top Managers and Organizational Authority
  • Top Managers and Organizational Ethics
  • Why do organizations need ethics?
  • Creating an Ethical Organization

Internal Stakeholders

  • Contribution to the organization
  • Inducement to contribute
  • Influence of digitalization and AI

External Stakeholders

  • Contribution to the organization
  • Inducement to contribute
  • Influence of digitalization, AI and visibility

Allocating Rewards

  • The allocation of rewards to stakeholders is critical for organizational effectiveness as it affects their motivation and future contributions.
  • Managers must decide on appropriate inducements for each stakeholder group.

Competing Goals

  • Shareholders are focused on maximizing wealth, whereas managers aim to optimize organizational returns on investments.
  • Short-term managerial focus sometimes conflicts with long-term shareholder interests.
  • Risk aversion is a common managerial trait.

Agency Problem

  • An agency problem arises when one party (principal) delegates decision-making authority to another (agent).
  • Moral hazard arises due to asymmetric information.
  • Self-dealing is when managers exploit their position for personal gain.

Solving the Agency Problem

  • Governance mechanisms, monitoring, code of ethics, incentives, stock options, and promotion tournaments can help resolve agency problems.

Is it only a matter of shareholders?

  • Stakeholder theory emphasizes that organizations should be accountable to all their stakeholders, not just shareholders.

Stakeholders not shareholders

  • A global stakeholder society demands corporate accountability encompassing economic, societal, and environmental impacts.
  • Sustainable relationships with all stakeholders contribute to organizational success and ethical practice.

Ethical Dilemma

  • Ethical dilemmas involve complex situations with difficult choices, where one stakeholder group's well-being may come at the expense of another's.
  • The stakeholder view provides a framework for analyzing moral issues impacting organizational decision-making.

What determines whether a decision is ethical?

  • Utilitarian model: Decisions optimizing good for the greatest number of people.
  • Moral rights model: Decisions safeguarding fundamental rights and privileges.
  • Justice model: Decisions distributing benefits and harms equitably.

A simple approach to ethical dilemma

  • If a manager answers "yes" to the following:
    • Does my decision align with organizational values?
    • Am I willing to publicly share this choice?
    • Would my trusted advisors approve?
    • The decision is likely ethically acceptable.

Why do organizations need ethics?

  • Ethical conduct fosters trust and builds positive relationships.

Ethics Scandal Examples (Illustrative)

  • Equifax data breach (sensitive customer data was compromised or sold)
  • Corporate examples of unethical business practices.

Ethics Sources

  • Societal ethics: norms and values governing behavior.
  • Professional ethics: moral rules guiding professionals' conduct.
  • Individual ethics: personal moral standards.

Why do ethical rules develop?

  • To minimize transaction costs
  • To address the tragedy of the commons
  • To enhance reputation

Why unethical behavior occurs?

  • Unethical behavior stems from personal ethics, self-interest, and external pressures.
  • The Stanford Prison Experiment showcased how situational influences can lead to unethical behavior within organizations.

Creating an Ethical Organization

  • To instill an ethical culture, companies must design an ethical structure, including setting clear goals, establishing ethical standards, designating ethics officers, and empowering whistleblowers.
  • Role models and strong leadership are paramount.

Ethics and Organizational Culture

  • Organizational culture heavily influences ethical behavior.
  • An ethical organizational culture fosters ethical behavior through role modeling, incentives, and whistle-blowing policies.

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