25 Questions
What is the outcome of an ethical dilemma?
A matter of personal belief
What is a necessary condition for a situation to be considered an ethical dilemma?
The individual must make a decision about which course of action is best
What is the primary characteristic of an ethical dilemma?
It requires a decision between two conflicting values
What is the role of personal belief in an ethical dilemma?
It is the primary consideration
What is the ultimate goal of resolving an ethical dilemma?
To make a decision that aligns with one's values
What is a key aspect of customer confidence?
Product safety and effectiveness
What is another term for 'truth in advertising'?
Transparency in marketing
What is a responsibility that involves keeping customer information private?
Confidentiality
What are the ethical issues involved in customer confidence?
Product safety and effectiveness, truth in advertising, and trust responsibilities
What is the opposite of 'truth in advertising'?
Deception in advertising
What kind of situation is described in the passage?
A moral dilemma
What does the dilemma in the passage impose on the individual?
A lot of pressure on their personal value system
What is the central theme of the passage?
The impact of pressure on personal values
What is the consequence of facing such a dilemma?
A compromised personal value system
What is the core issue in a conflict of interest situation?
Personal gain at the expense of official responsibility
What is the passage encouraging the reader to do?
Reflect on their personal values
Who is typically involved in a conflict of interest situation?
An individual in a position of authority
What is the key characteristic of a person in a conflict of interest situation?
They are able to derive personal benefits
What is the relationship between personal benefits and official capacity in a conflict of interest situation?
Personal benefits are attainable through official capacity
What is the underlying issue in a conflict of interest situation?
Influence of personal interests on official decisions
What is the manager's attitude towards the employee's concern about the milk?
Disinterested and dismissive
What is the main reason the manager gives for not addressing the milk issue?
Lack of time and money
What can be inferred about the manager's priorities?
He prioritizes productivity over employee satisfaction
What ethical issue is most relevant to the manager's response?
Neglect of employees' well-being
What can be inferred about the manager's leadership style?
Autocratic and top-down
Study Notes
Ethical Dilemma
- An ethical dilemma is a situation where an individual must make a decision about which course of action is best, with no straightforward answer.
- It imposes pressure on one's personal value system, highlighting conflicts between different beliefs and principles.
Conditions for an Ethical Dilemma
- A situation is considered an ethical dilemma when an individual must make a decision about which course of action is best.
Conflict of Interest
- A conflict of interest arises when a person in a position of power can derive personal benefits from a decision made in their official capacity.
- This can lead to unethical decisions that prioritize personal gain over the greater good.
Ethical Issues in Business
Customer Confidence
- Ethical issues involved in customer confidence include:
- Confidentiality
- Product safety and effectiveness
- Truth in advertising
- Trust responsibilities
Case Study
- A boss tells an employee to ignore a minor issue (e.g., spoiled milk) due to lack of time and money.
- Ethical issues involved in this scenario include:
- Prioritizing profits over customer satisfaction and safety
- Neglecting responsibility for product quality and integrity
This quiz covers the basics of ethical dilemmas, including the conditions for a situation to be considered an ethical dilemma and the role of personal beliefs in decision-making.
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