Ethical Decision Making in Business

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Questions and Answers

What is characterized by a lack or absence of integrity and a willingness to withhold the truth?

  • Dishonesty (correct)
  • Fairness
  • Reciprocity
  • Ethical dilemma

Which element is NOT one of the fundamental motivations for fairness?

  • Optimization
  • Equality
  • Reciprocity
  • Transparency (correct)

What distinguishes an ethical dilemma from an ethical issue?

  • An ethical dilemma only involves negative outcomes. (correct)
  • An ethical dilemma presents the possibility of a right choice.
  • An ethical issue has clear right and wrong actions.
  • An ethical issue requires balancing fairness and productivity.

Time theft in companies is primarily associated with which of the following?

<p>Misuse of company time and resources (D)</p> Signup and view all the answers

Which of the following is an example of misusing company resources?

<p>Using a work computer for personal business (B)</p> Signup and view all the answers

What is meant by ethical awareness?

<p>The ability to perceive whether a situation or decision has an ethical dimension. (C)</p> Signup and view all the answers

Which of the following best describes moral intensity?

<p>The extent to which individuals feel social pressure regarding a decision. (A)</p> Signup and view all the answers

What does the veil of ignorance thought experiment propose?

<p>Decisions should be made without insight into one's future societal position. (C)</p> Signup and view all the answers

The difference principle advocates for which of the following?

<p>Economic and social inequalities should be structured to benefit the least advantaged. (A)</p> Signup and view all the answers

What characterizes ethical issue intensity?

<p>The personal and temporal relevance of a decision's ethical dimension. (C)</p> Signup and view all the answers

Which of the following is a form of abusive or intimidating behavior?

<p>Making false complaints (A)</p> Signup and view all the answers

What does commission lying primarily involve?

<p>Deceptive statements or actions intended to mislead (D)</p> Signup and view all the answers

A conflict of interest scenario occurs when an individual:

<p>Must choose between their own interests and those of the organization (A)</p> Signup and view all the answers

Which statement best describes active bribery?

<p>The giver of the bribe commits the offense themselves (B)</p> Signup and view all the answers

Facilitation payments are defined as:

<p>Payments made to secure improper advantages (B)</p> Signup and view all the answers

Which of the following is NOT considered abusive behavior?

<p>Offering verbal praise (B)</p> Signup and view all the answers

What type of lying involves intentionally not informing others of important information?

<p>Omission lying (B)</p> Signup and view all the answers

What is a potential outcome of bullying in the workplace?

<p>Creation of a hostile environment (B)</p> Signup and view all the answers

What is corporate intelligence primarily focused on collecting and analyzing?

<p>Information on markets, technologies, customers, and competitors (A)</p> Signup and view all the answers

Which of the following describes sexual harassment?

<p>Any repeated, unwanted behavior of a sexual nature (C)</p> Signup and view all the answers

What does the Age Discrimination in Employment Act prohibit?

<p>Forcing employees to retire before age 70 (C)</p> Signup and view all the answers

What is one of the criteria that must be met for a work environment to be considered hostile due to sexual harassment?

<p>The conduct must be severe or offensive enough to alter employment conditions (A)</p> Signup and view all the answers

Which program specifically aims to promote qualified individuals from traditionally discriminated groups?

<p>Affirmative action programs (D)</p> Signup and view all the answers

What is a primary step in preventing sexual harassment in the workplace?

<p>Establishing a nonretaliation policy (C)</p> Signup and view all the answers

Which of the following does NOT fall under the definition of discrimination?

<p>Preference for applicants with higher education (B)</p> Signup and view all the answers

What does corporate intelligence help management with?

<p>Early warning of potential business threats (A)</p> Signup and view all the answers

What does integrity in business primarily imply?

<p>Being whole, sound, and maintaining ethical relations within the organization (B)</p> Signup and view all the answers

What is a major consequence of failing to recognize ethical issues in business?

<p>Harm to the organization and its decision-making processes (D)</p> Signup and view all the answers

Which of the following best describes 'collusion' in a business context?

<p>An agreement between parties for fraudulent, illegal, or misleading purposes (D)</p> Signup and view all the answers

In the context of business ethics, which value is directly related to truthfulness?

<p>Honesty (B)</p> Signup and view all the answers

What challenge does the determination of an ethical issue in business present?

<p>Recognizing areas where laws and ethics may conflict (C)</p> Signup and view all the answers

Which of these actions is considered a misuse of company resources?

<p>Utilizing office supplies for personal projects (A)</p> Signup and view all the answers

What foundational value is primarily concerned with fairness in business dealings?

<p>Integrity (D)</p> Signup and view all the answers

Which behavior is likely to be perceived as abusive within an organization?

<p>Threatening subordinates to achieve objectives (B)</p> Signup and view all the answers

What is return fraud?

<p>Defrauding a retailer by using fraudulent returns (A)</p> Signup and view all the answers

How does showrooming typically work?

<p>Reviewing products in a store before purchasing online (B)</p> Signup and view all the answers

What does 'wardrobing' involve?

<p>Wearing an item briefly and returning it (B)</p> Signup and view all the answers

What major factor contributed to the global financial crisis?

<p>A lack of understanding and management of ethical risks (A)</p> Signup and view all the answers

Which of the following statements is true about insider trading?

<p>It can be legal if the transactions are reported within two business days (C)</p> Signup and view all the answers

What often highlights ethical issues in business?

<p>Concerns raised by stakeholders (A)</p> Signup and view all the answers

What is the primary consequence of financial misconduct?

<p>A loss of credibility in financial institutions (A)</p> Signup and view all the answers

Which of the following describes a core reason for problems becoming ethical issues in business?

<p>Changing societal values (A)</p> Signup and view all the answers

Flashcards

Fairness

The quality of being just, unbiased, and fair. It often overlaps with concepts of justice, equity, and equality.

Ethical Dilemma

A situation where an individual or group has to choose between actions that all have negative outcomes. There is no truly right choice; all options are considered unethical.

Ethical Issue

A problem or situation that requires a decision based on what is morally right or wrong.

Time Theft

The act of stealing time or resources from an employer. Examples include late arrivals, early departures, extended lunch breaks, and using company resources for personal purposes.

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Optimization (in fairness)

A situation where an individual or organization has to decide between fairness and efficiency. It's the balance between treating everyone equally and maximizing productivity.

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Ethical Awareness

The ability to recognize ethical issues in a situation. It's the first step towards making ethical decisions.

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Collusion

A secret agreement between two or more parties intended to mislead or deceive others for personal gain.

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Integrity in Business

A fundamental principle of ethical conduct, encompassing honesty, fairness, and trustworthiness. In a business context, it indicates following laws and regulations, maintaining transparent and ethical relationships.

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Honesty in Business

A critical element of ethical behavior, referring to being truthful and trustworthy. Transparency and fairness are key principles of honesty in business.

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Determining an Ethical Issue

The challenge businesses face when it comes to defining and upholding ethical standards. This involves balancing personal values with business imperatives, and determining who has the authority to set ethical rules.

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Conflict of Interest

Situations where someone's actions or decisions can affect their own personal interests and lead to a conflict with their professional obligations.

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Corporate Intelligence

An attempt to gain unfair advantage or confidential information by using unethical or illegal tactics. It can involve misrepresentation, deception, or impersonation.

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Abusive or Intimidating Behavior

Any behavior intended to intimidate, threaten, or harass someone at work. This can include physical threats, false accusations, insults, yelling, and more. It creates a hostile and uncomfortable work environment.

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Commission Lying

A type of lie where the person intentionally creates a false perception or belief by using words or actions to deceive the receiver. This often involves technical explanations the person knows the receiver won't understand.

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Omission Lying

A type of lie where someone intentionally omits important information that might change someone's perception, intention, or action. This could involve hiding problems, safety risks, or negative aspects of a company or product.

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Bribery

The act of offering something of value (often money) to someone in authority in exchange for an illegal advantage or favorable treatment. This is a serious ethical violation.

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Facilitation Payments

Payments made to obtain or retain business or obtain improper advantages. While not considered bribery in the US, they can still be unethical and raise concerns about corruption.

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Wardrobing

A practice where a customer pretends to buy an item, wears it, and then returns it for a full refund. This is a form of fraud used to get something for free.

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Insider Trading

Occurs when someone buys or sells company stock using information that is not yet public, giving them an unfair advantage in the market.

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Risky Financial Instruments

A risky practice where financial institutions create and use complex financial instruments without fully understanding the potential risks involved. This lack of understanding can lead to significant losses.

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Return Fraud

The illegal act of deceiving a retailer during the return process by replacing the item with something else or returning an item that was not legitimately purchased.

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Showrooming

The practice of visiting a physical store to examine products before buying them online at a lower price.

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Ethical Blindness

The failure of an individual or organization to recognize ethical issues in a situation. It's the first step towards making ethical decisions.

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Ethical Evolution

Problems that can emerge from ethical issues as societal values change.

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Ethical Risk Management

Understanding and taking responsibility for ethical risks is essential to prevent situations like the global financial crisis.

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Ethical Issue Intensity

The importance or relevance of a situation or decision for individuals, teams, or organizations. It involves how much an individual, work group, or organization cares about an issue.

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Veil of Ignorance

A thought experiment where individuals make decisions without knowing their future social standing. Designed to create fair and impartial rules for society.

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Equality Principle

A concept where everyone has basic rights that don't infringe on the rights of others. Ensures equality and fairness.

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Difference Principle

A principle that argues social and economic differences should benefit the least fortunate members of society. Aims to reduce disparity.

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Passive Monitoring System

A system that passively monitors for early warnings about potential risks and opportunities. It helps identify emerging trends and threats.

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Intelligence for Top Management Strategy

A corporate intelligence model dedicated to supporting top management in strategic decision-making. It involves a deeper level of analysis and insights.

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Discrimination

Discrimination based on characteristics like race, gender, religion, sexual orientation, or disability. It's illegal in the United States.

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Equal Employment Opportunity Commission (EEOC)

A federal agency in the United States that protects against workplace discrimination.

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Age Discrimination in Employment Act

A law that prohibits hiring practices that discriminate against people aged 40 and older. It also prohibits mandatory retirement before age 70.

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Affirmative Action Programs

Programs designed to recruit, hire, train, and promote individuals from groups that have historically been discriminated against, such as women or people of color.

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Sexual Harassment

Any repeated, unwanted behavior of a sexual nature in the workplace. It can create a hostile environment for the victim.

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Hostile Work Environment

A hostile environment created by unwanted, severe, and offensive sexual conduct. This can affect an employee's working conditions.

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Dual Relationship

A personal relationship between colleagues that can create conflicts of interest and can be considered unethical in a professional environment.

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Study Notes

Ethical Decision Making in Business

  • Ethical issues arise when individuals, groups, or organizations must choose between different courses of action with varying ethical implications.
  • Recognizing and acknowledging ethical issues is crucial for organizational success. Ignoring them can damage the organization.
  • Ethical dilemmas involve conflicting choices where each option has negative consequences.
  • "Collusion" is a secret agreement among parties for fraudulent, illegal, or deceitful purposes.
  • Deceiving others involves misrepresentation or strategies that withhold the truth.

Foundational Values for Identifying Ethical Issues

  • Integrity: Integrity signifies wholeness, soundness, and unimpaired condition. It encompasses fairness and honesty in financial decisions and company culture. Organizations are expected to adhere to laws and regulations.
  • Honesty: Honesty revolves around truthfulness and trustworthiness. Business is sometimes viewed as a separate entity with its own rules distinct from societal norms. The economic dependence of individuals on business relationships necessitates honest practices. Stakeholders must know the rules that apply in business.
  • Fairness: Fairness aligns with concepts of justice, equity, and equality. Fairness necessitates the equitable distribution of benefits and resources. It also involves reciprocity within relationships. Managing the trade-off between equity and efficiency (i.e., productivity) is essential for fairness.

Emerging Business Ethical Issues

  • Misuse of Company Time and Resources: Stealing company time and resources, such as using company computers or internet services for personal use, creates a financial burden.
  • Abusive or Intimidating Behavior: This can take various forms like physical threats, false complaints, profanity, insults, yelling, and unreasonable behavior. Intent is a necessary consideration.
  • Lying: Deception can be intentional (commission lying), or unintentional (omission lying), which includes withholding relevant information.
  • Conflicts of Interest: Conflicts arise when individuals must choose between their interests, organizational interests, and interests of other stakeholders. Employees must separate their personal interests from their business dealings.
  • Bribery: Bribery involves offering something of value (often money) to gain an improper or illegal advantage. Active bribery involves the offering party; passive bribery relates to the recipient. Facilitation payments are payments made to expedite legitimate business processes, though they can blur the lines of bribery.
  • Corporate Intelligence: This involves the collection and analysis of information about competitors, markets, technologies, and external factors like political trends. This can include accessing corporate records, court documents, regulatory filings, or press releases.
  • Discrimination: Discrimination based on factors such as race, color, religion, sex, sexual orientation, or age is illegal in many jurisdictions. Federal agencies like the Equal Employment Opportunity Commission (EEOC) protect against this.
  • Sexual Harassment: This involves any repeated, unwanted behavior of a sexual nature, creating a hostile work environment.
  • Fraud: Fraud includes deceitful communication to manipulate, deceive, or conceal facts for personal gain, potentially harming others. Forms of fraud include accounting fraud, marketing fraud, consumer fraud, and chargeback fraud, to name a few examples.
  • Consumer Fraud: Consumers attempt to deceive businesses for personal gain; examples include price tag switching, item switching, return fraud, and showrooming.
  • Financial Misconduct: The failure to comprehend and properly manage ethical risks, partially causing the global financial crisis. Complex financial instruments and inadequate responsibility for their use remain salient issues in the financial sector.
  • Insider Trading: Buying or selling stocks based on non-public information is illegal. Legitimate trading by insiders, if properly reported, is not illegal.

The Challenge of Determining an Ethical Issue

  • Stakeholder concerns often reveal underlying ethical issues in a business.
  • Changing societal values influence how events and actions are perceived through an ethical lens.
  • Crisis management involves handling high-impact events marked by doubt and requiring immediate action to mitigate potential harm.

Framework for Ethical Decision Making

  • Ethical Issue Intensity: The relevance or importance of an event or decision to individuals, work groups, or organizations.
  • Moral Intensity: Individuals' perception of social pressure and harm caused by their decisions impacts ethical decision-making.
  • Ethical awareness is the ability to recognize ethical issues as they arise in various situations.

Normative Considerations

  • Veil of Ignorance: A thought experiment that examines how individuals would form ethical principles when unaware of their future standing.
  • Equality Principle: Recognizes fundamental rights compatible with individual liberties.
  • Difference Principle: Suggests that economic and social inequalities should benefit the most disadvantaged members of a society.
  • Core Values: Businesses convert ethical principles to core values, shaping operations, collaborations, and decision-making in line with the company's goals and ethical standards.

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