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Questions and Answers
Which of the following is a part of the human resources processes supported by enterprise systems?
Which of the following is a part of the human resources processes supported by enterprise systems?
- Customer relationship management
- Project management
- Workforce planning (correct)
- Supply chain management
Which process is supported by enterprise systems for sales and marketing?
Which process is supported by enterprise systems for sales and marketing?
- Inventory management
- Material requirements planning
- Order processing (correct)
- Quality control
Which financial and accounting process is typically supported by enterprise systems?
Which financial and accounting process is typically supported by enterprise systems?
- Customer service management
- Product design and development
- Supply chain optimization
- Cash management and forecasting (correct)
Which manufacturing and production process is facilitated by enterprise systems?
Which manufacturing and production process is facilitated by enterprise systems?
Which company is the undisputed global market leader in cloud-based CRM systems?
Which company is the undisputed global market leader in cloud-based CRM systems?
Which enterprise software vendor offers SAP S/4HANA Cloud for large companies?
Which enterprise software vendor offers SAP S/4HANA Cloud for large companies?
Which enterprise software vendor offers SAP Business ByDesign and SAP Business One for medium-sized and small businesses?
Which enterprise software vendor offers SAP Business ByDesign and SAP Business One for medium-sized and small businesses?
Which company offers the Dynamics 365 cloud version of its ERP and CRM software?
Which company offers the Dynamics 365 cloud version of its ERP and CRM software?
Which smaller vendor offers cloud-based enterprise systems?
Which smaller vendor offers cloud-based enterprise systems?
Which enterprise software vendor features technology to monitor, track, and analyze social media activity on various sites including Facebook, LinkedIn, Twitter, and YouTube?
Which enterprise software vendor features technology to monitor, track, and analyze social media activity on various sites including Facebook, LinkedIn, Twitter, and YouTube?
Which enterprise application vendor has added business intelligence features to help managers obtain more meaningful information from the massive amounts of data these systems generate?
Which enterprise application vendor has added business intelligence features to help managers obtain more meaningful information from the massive amounts of data these systems generate?
Which technology enables SAP's enterprise applications to utilize in-memory computing?
Which technology enables SAP's enterprise applications to utilize in-memory computing?
Which CRM software vendor offers tools to link data from social networks to their CRM software?
Which CRM software vendor offers tools to link data from social networks to their CRM software?
Which type of businesses widely use Salesforce.com's service?
Which type of businesses widely use Salesforce.com's service?
Which type of vendors have capabilities for social media analytics along with campaign management tools for testing and optimizing both social and traditional web-based campaigns?
Which type of vendors have capabilities for social media analytics along with campaign management tools for testing and optimizing both social and traditional web-based campaigns?
Which company was able to transform its business using a new cloud-based ERP system, as described in the text?
Which company was able to transform its business using a new cloud-based ERP system, as described in the text?
What is one of the capabilities integrated into CRM systems?
What is one of the capabilities integrated into CRM systems?
What do Marketing CRM systems facilitate?
What do Marketing CRM systems facilitate?
What do CRM tools aid in managing and executing?
What do CRM tools aid in managing and executing?
What do SCM systems require among multiple organizations?
What do SCM systems require among multiple organizations?
What may lead to operating problems and losses during the implementation of enterprise applications?
What may lead to operating problems and losses during the implementation of enterprise applications?
What do enterprise applications introduce in terms of dependence?
What do enterprise applications introduce in terms of dependence?
What do enterprise software vendors offer to address problems and increase flexibility?
What do enterprise software vendors offer to address problems and increase flexibility?
How can companies save time and money when adopting enterprise applications?
How can companies save time and money when adopting enterprise applications?
What are enterprise application vendors becoming more of, in terms of integration?
What are enterprise application vendors becoming more of, in terms of integration?
What do major enterprise software vendors offer for CRM, SCM, and ERP systems?
What do major enterprise software vendors offer for CRM, SCM, and ERP systems?
What was the main issue faced by Procter & Gamble (P&G) in over 80 countries?
What was the main issue faced by Procter & Gamble (P&G) in over 80 countries?
What does supply chain planning software enable companies to do?
What does supply chain planning software enable companies to do?
What is the main function of demand planning in the supply chain?
What is the main function of demand planning in the supply chain?
Which companies offer supply chain management solutions?
Which companies offer supply chain management solutions?
What do supply chain execution systems, like Warehouse Management Systems (WMS), ensure?
What do supply chain execution systems, like Warehouse Management Systems (WMS), ensure?
How has internet technology improved supply chain coordination?
How has internet technology improved supply chain coordination?
What complexities and challenges are presented by global supply chains?
What complexities and challenges are presented by global supply chains?
What do Sales Force Automation (SFA) modules in CRM systems help increase?
What do Sales Force Automation (SFA) modules in CRM systems help increase?
What does Customer Service modules in CRM systems improve the efficiency of?
What does Customer Service modules in CRM systems improve the efficiency of?
How does improved access to customer information help call centers?
How does improved access to customer information help call centers?
What do call centers and customer service groups achieve with improved access to customer information?
What do call centers and customer service groups achieve with improved access to customer information?
What is the main benefit of Sales Force Automation (SFA) modules in CRM systems?
What is the main benefit of Sales Force Automation (SFA) modules in CRM systems?
What can happen if enterprise software customization is excessive?
What can happen if enterprise software customization is excessive?
To maximize benefits, what must companies do in relation to enterprise software?
To maximize benefits, what must companies do in relation to enterprise software?
What percentage of the SAP ERP software did Tasty Baking Company plan to customize?
What percentage of the SAP ERP software did Tasty Baking Company plan to customize?
How many configuration tables does SAP ERP software have?
How many configuration tables does SAP ERP software have?
Which of the following companies is NOT listed as a leading enterprise software vendor?
Which of the following companies is NOT listed as a leading enterprise software vendor?
What do enterprise systems provide for better decision-making?
What do enterprise systems provide for better decision-making?
In which year did Coca-Cola use SAP to standardize and coordinate business processes in 200 countries?
In which year did Coca-Cola use SAP to standardize and coordinate business processes in 200 countries?
How do enterprise systems help firms respond to customer requests?
How do enterprise systems help firms respond to customer requests?
What does the supply chain include?
What does the supply chain include?
What causes inefficiencies in the supply chain?
What causes inefficiencies in the supply chain?
What does the bullwhip effect in supply chain management cause?
What does the bullwhip effect in supply chain management cause?
What do uncertainties in supply chain management lead to?
What do uncertainties in supply chain management lead to?
Study Notes
Enterprise Systems and Supply Chain Management
- Enterprise software customization can degrade system performance and compromise information and process integration.
- To maximize benefits, companies must conform to the business processes defined by enterprise software.
- Tasty Baking Company deliberately planned to customize less than 5% of the SAP ERP software it implemented.
- SAP ERP software has more than 3,000 configuration tables.
- Leading enterprise software vendors include SAP, Oracle, IBM, Infor Global Solutions, and Microsoft.
- Enterprise systems increase operational efficiency and provide firmwide information for better decision-making.
- Coca-Cola used SAP to standardize and coordinate business processes in 200 countries.
- Enterprise systems help firms respond rapidly to customer requests by integrating order, manufacturing, and delivery data.
- The supply chain includes upstream (suppliers) and downstream (distribution to customers) portions.
- Inefficiencies in the supply chain are caused by inaccurate or untimely information, leading to high operating costs.
- The bullwhip effect in supply chain management causes distorted demand information to ripple throughout the supply chain, leading to excess inventory and costs.
- Uncertainties in supply chain management lead to excess inventory as a buffer for lack of flexibility and to satisfy customer demand.
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Description
Test your knowledge of enterprise systems, supply chain management, and the impact of enterprise software customization on system performance and information integration.
