Enterprise Resource Planning Basics Quiz

<p>By providing a centralized platform for data sharing and analysis, enabling better decision-making. (D)</p> Signup and view all the answers

<p>Traditional business processes are often fragmented and inefficient, while ERP processes are streamlined and integrated. (B)</p> Signup and view all the answers

<p>Provide predefined business processes that can be customized to fit a company's needs. (B)</p> Signup and view all the answers

<p>They provide a standardized approach to managing all business functions, improving efficiency and effectiveness. (B)</p> Signup and view all the answers

<p>artificial intelligence algorithms (D)</p> Signup and view all the answers

<p>Retail outlets delivering products to customers (B)</p> Signup and view all the answers

<p>Just-in-time strategy (A)</p> Signup and view all the answers

<p>An additional stock to accommodate unpredictable delays (C)</p> Signup and view all the answers

<p>Increased costs due to excessive inventory (D)</p> Signup and view all the answers

<p>25 percent (D)</p> Signup and view all the answers

<p>The firm’s suppliers and their respective suppliers (A)</p> Signup and view all the answers

<p>It amplifies minor fluctuations in demand (A)</p> Signup and view all the answers

<p>To streamline procurement, production, and delivery processes (C)</p> Signup and view all the answers

<p>To model existing supply chains (B)</p> Signup and view all the answers

<p>They involve geographical distances and time differences. (D)</p> Signup and view all the answers

<p>Immediate adjustments of inventories and orders (C)</p> Signup and view all the answers

<p>Customer orders directly trigger supply chain events. (C)</p> Signup and view all the answers

<p>Optimizing manufacturing plans (B)</p> Signup and view all the answers

<p>Push-based focuses on production first, while pull-based focuses on sales first. (B)</p> Signup and view all the answers

<p>They mainly operate on best guesses of demand. (A)</p> Signup and view all the answers

<p>It helps manage complexities in warehousing and transportation. (A)</p> Signup and view all the answers

<p>Match supply to demand (B)</p> Signup and view all the answers

<p>By reducing supply chain costs (B)</p> Signup and view all the answers

<p>Capturing and integrating customer data (A)</p> Signup and view all the answers

<p>Supply chain optimization (D)</p> Signup and view all the answers

<p>Understanding the customer (B)</p> Signup and view all the answers

<p>They provide a single enterprise view of customers. (A)</p> Signup and view all the answers

<p>To consolidate and analyze interactions across the organization. (B)</p> Signup and view all the answers

<p>It contributes to overall profitability. (B)</p> Signup and view all the answers

<p>They improve operational efficiency. (C)</p> Signup and view all the answers

<p>SAP (D)</p> Signup and view all the answers

<p>Customer Relationship Management (B)</p> Signup and view all the answers

<p>Strong distribution and SCM functionality. (C)</p> Signup and view all the answers

<p>Strong partner channel. (A)</p> Signup and view all the answers

<p>Includes a broad range of industry solutions. (D)</p> Signup and view all the answers

<p>Value-Added Reseller (B)</p> Signup and view all the answers

<p>It is known for its high-end pricing. (C)</p> Signup and view all the answers

<p>Firm-wide information access. (C)</p> Signup and view all the answers

<p>Oracle (D)</p> Signup and view all the answers

<p>Analyzing customer data from various sources (A)</p> Signup and view all the answers

<p>The growth or decline of a firm’s customer base (D)</p> Signup and view all the answers

<p>Enhanced global market share (B)</p> Signup and view all the answers

<p>Cost overruns in projects (C)</p> Signup and view all the answers

<p>Cloud-based versions available (A)</p> Signup and view all the answers

<p>Training for end-users (C)</p> Signup and view all the answers

<p>To analyze and derive insights from customer data (D)</p> Signup and view all the answers

<p>By offering flexible access and integration (C)</p> Signup and view all the answers

Integrated software systems that manage and share data across an organization.

A suite of integrated software modules and a central database used for core business functions.

Predefined business processes included in enterprise software to encourage efficient operations.

The ability of enterprise systems to allow different business processes to access the same data.

Different divisions within a business, like finance, HR, and production, that use enterprise systems.

Adjusting ERP functions to meet specific business needs during implementation.

Systems that coordinate planning, production, and logistics with suppliers.

Tools that help companies manage interactions with customers to enhance intimacy and satisfaction.

A network of organizations and processes for procuring materials, transforming them into products, and distributing these products.

Includes a firm's suppliers, suppliers’ suppliers, and the processes for managing these relationships.

Encompasses organizations and processes responsible for delivering products to customers.

A strategy where components arrive as needed, and finished goods are shipped immediately after production.

A buffer inventory to guard against supply chain flexibility issues.

A phenomenon where minor demand fluctuations are amplified upstream in the supply chain, leading to excess inventory.

Problems in the supply chain that can waste up to 25% of operating expenses.

Processes and relationships within the organization that manage the flow of materials and information.

The benefits that Supply Chain Management systems provide to businesses, including cost reduction and improved delivery.

SCM systems match supply to demand, reduce costs, improve services, and increase profitability.

SCM systems help reduce inventory levels, leading to lower holding costs.

A system that manages a company’s interactions and relationships with current and potential customers.

CRM systems capture, consolidate, and distribute customer data across the organization.

CRM software includes modules for different aspects of customer relationships like sales and service.

A CRM component that integrates lead generation and assesses partner performance.

Module within CRM for managing employee performance and objectives.

Software that helps model existing supply chains and optimize functions like demand planning and inventory levels.

Systems that manage the flow of products through distribution centers and warehouses, ensuring they reach customers efficiently.

A supply chain model where products are made based on forecasted demand, often leading to overproduction or stockouts.

A demand-driven supply chain model where customer orders trigger production and replenishment of inventory.

Challenges faced in managing supply chains across different geographical areas, time zones, and legal requirements.

The internet helps manage complexities in global supply chains through improved warehouse and transportation management.

A modern approach where the internet enables real-time adjustments in supply chains, allowing suppliers to respond instantly to changes.

A network of communication among supply chain partners that adjusts inventories, orders, and capacities in real-time.

Enterprise systems increase operational efficiency and support decision making across the firm.

The ability of an organization to deliver products or services effectively with minimal waste.

Data and insights accessible across the organization to enhance decision making.

Quickly addressing customer requests for information or products to satisfy their needs.

Software tools that help evaluate overall performance and enhance decision making.

A leading ERP vendor with over 35,000 customers and a strong market presence.

A major vendor in ERP systems, noted for its CRM market leadership and large customer base.

Offers strong solutions for small to mid-sized businesses with a broad customer base.

One of the largest ERP providers, known for diverse ERP solutions across various industries.

A notable ERP vendor with a strong reputation and expertise in specific manufacturing sectors.

A system that analyzes customer data from various sources to improve business decisions.

A central repository that stores customer data collected from different touchpoints.

The percentage of customers who stop using a company's products or services.

A measure of how products and services meet customer expectations.

Expenses related to direct promotional efforts to reach customers.

A leading CRM tool that offers various services for customer management.

Advanced software solutions that are flexible, integrated, and cloud-based for better performance.

Difficulties faced in implementing enterprise software like high costs and long development times.