Enterprise Resource Planning and Business Processes

Enterprise Resource Planning (ERP)

• Core software that businesses use to organize information across all departments

Business Process

• A series of steps that take input, create output, and deliver value to the customer

Functional Areas of Operation

Marketing and Sales (M/S)

• Responsible for promoting products and services, taking orders, supporting customers, and managing relationships
• M/S functions:
  • Formulate advertising campaigns on social media
  • Offer competitive pricing
  • Provide excellent customer service, including efficient order taking and short wait times
  • Offer discounts to repeat customers
  • Create a welcoming atmosphere for specific customer groups
  • Keep track of customers and identify repeat customers
  • Develop products informally
  • Utilize historical sales data to spot trends and create sales forecasts

Supply Chain Management (SCM)

• Manages the flow of goods and services, transforming raw materials into final products
• SCM functions:
  • Develop production plans
  • Order raw materials from suppliers
  • Receive raw materials at the facility
  • Manufacture products
  • Maintain facilities
  • Ship products to customers

Accounting and Finance (A/F)

• Responsible for financial accounting, reporting operational data, and managing finances
• A/F functions:
  • Record financial transactions, including sales, purchases, and cash receipts
  • Allocate and control costs
  • Plan and budget finances
  • Manage cash flow

Human Resources (HR)

• Focuses on managing people within an organization
• HR functions:
  • Recruit and hire employees
  • Train employees
  • Manage payroll
  • Administer benefits
  • Ensure government compliance

Information System (IS)

• Includes the people, procedures, software, and computers that store, organize, analyze, and deliver information

Functional Areas and Business Processes of a Very Small Business

• Marketing and Sales (M/S) plays a crucial role in small businesses

This quiz explores core concepts of Enterprise Resource Planning (ERP) and its functional areas, including Marketing and Sales (M/S) and Supply Chain Management (SCM). Participants will learn how these elements interact to create value and improve operational efficiency in businesses.