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Questions and Answers
What is a key feature of the European Foundation for Quality Management (EFQM)?
What does ISO 9001:2000 primarily provide guidance on?
In what way does Enterprise Architecture (EA) complement ISO 9001?
What is the primary purpose of COBIT?
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How does ITIL contribute to IT service delivery?
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Which statement is true regarding the EFQM model?
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What does the maturity model provided by COBIT help organizations achieve?
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What aspect of organizational performance does EFQM focus on?
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What framework clarifies vision and strategy beyond financial measures?
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Which part of the Balanced Scorecard does Enterprise Architecture benefit the most?
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What is the primary focus of Business Architecture?
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How many parts does the Business Model Canvas consist of?
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Which of the following is NOT a component of the Balanced Scorecard?
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What is the purpose of the Business Model Canvas in relation to Enterprise Architecture?
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Which standard emphasizes capability-based planning before implementation?
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Which of the following is a standard related to quality management?
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What is one characteristic that differentiates EFQM from ISO 9001?
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Which of the following is a key aspect of a quality management system as outlined by ISO 9001:2000?
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How does Enterprise Architecture (EA) complement COBIT?
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What does the maturity model in COBIT primarily provide?
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Which component is part of the IT Infrastructure Library (ITIL)?
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Which principle is not typically associated with the EFQM model?
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What aspect primarily drives the continuous improvement in organizations using the EFQM framework?
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Which of the following best describes the scope of EFQM?
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What primary benefit does the Balanced Scorecard provide an organization?
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How does the Business Model Canvas contribute to business model development?
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What is the main focus of Business Architecture?
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Which component of the Balanced Scorecard is most influenced by Enterprise Architecture?
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In capability-based planning, what is emphasized before defining the 'how'?
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What does the European Foundation for Quality Management (EFQM) model primarily aim to improve?
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What role does Enterprise Architecture play within the Business Model Canvas?
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Which of the following is NOT a perspective included in the Balanced Scorecard?
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Study Notes
Enterprise Architecture and Other Governance Instruments
- Enterprise Architecture (EA) plays a significant role within various management and governance frameworks, aligning with established standards and complementing widely recognized practices
- EA helps to bridge the gap between business and IT by providing a comprehensive view of the organization's capabilities and how they support strategic objectives.
Relevant Standards
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Balanced Scorecard (BSC): Developed by Kaplan and Norton, the BSC is a strategic management tool that expands beyond financial measures to include customer, internal processes, and learning & growth perspectives.
- The BSC emphasizes a three-layered structure: mission, objectives, and measures.
- EA is particularly valuable in the implementation and alignment of objectives and measures.
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Business Model Canvas (BMC): A visual tool created by Osterwalder and Pigneur, the BMC offers a template for structuring and understanding new or existing business models.
- It consists of nine key elements, including value propositions, customer segments, and channels.
- The intuitive layout facilitates brainstorming and enables translation of elements into EA models.
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Business Architecture is a blueprint that provides a common understanding of an organization. It helps align strategic objectives with tactical requirements and facilitate the translation of strategy into action.
- The Business Model Canvas can contribute to the creation of a business architecture model.
- Capability-based planning serves as a core element of business architecture, emphasizing the "what" (capabilities) before the "how" (implementation).
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European Foundation for Quality Management (EFQM): A framework that encompasses a broader scope than ISO 9001 and benchmarked organizational performance against best practices.
- It focuses on identifying key performance areas and providing consistent measurement and evaluation methods.
- The EFQM framework complements the Balanced Scorecard by expanding on the process of continual improvement.
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ISO 9001: Defines criteria for a robust Quality Management System (QMS) that documents and controls processes.
- The standard aims to streamline product realization and focus on critical processes that directly impact product/service quality.
- The QMS can be certified through an audit.
- EA assists in conforming to ISO 9001 by providing structured identification and documentation of relevant processes.
IT Governance
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COBIT (Control Objectives for Information and Related Technology): A control framework that addresses the interplay between business risks, control needs, and technical issues.
- COBIT outlines critical success factors, key goal indicators, and a maturity model for IT governance, similar to the Capability Maturity Model Integration (CMMI).
- EA and COBIT complement each other, with EA focusing on structures and processes, and COBIT focusing on how IT should be organized.
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IT Infrastructure Library (ITIL): Widely accepted best practices for IT service delivery.
- ITIL consists of a collection of detailed documents that provide guidance on the provision of effective IT services.
Enterprise Architecture and Other Governance Instruments
- Enterprise Architecture (EA) helps to align strategic objectives and tactical demands
- EA is a business-oriented abstraction that translates strategy into action
- EA is relevant to a wide range of business and IT-related standards
Strategic Management
- The Balanced Scorecard (BSC) is a framework for aligning business processes with strategic goals
- The objectives of the BSC are: customer, financial, internal business processes, and learning and growth
- EA is especially useful for the latter two perspectives of the BSC
Business Model Development
- The Business Model Canvas is a template for creating high-level descriptions of new or existing business models
- The Business Model Canvas includes seven parts and is often used during brainstorming sessions
- Many elements of the Business Model Canvas can be translated into EA models
Business Architecture
- Business architecture provides a common understanding of an organization
- The Business Model Canvas can serve as a major input to business architecture
- Business architecture focuses on what (capabilities) before how (implementation)
Quality Management
- The European Foundation for Quality Management (EFQM) is a framework for assessing organizational performance
- EFQM benchmarks performance against best practices and provides principles, measures, and indicators for assessing performance
- EFQM complements the BSC
ISO 9001
- ISO 9001 outlines criteria for a good quality management system (QMS)
- The purpose of QMS is to control how processes are performed
- EA helps with process identification and documentation to conform to ISO 9001
IT Governance
- COBIT (Control Objectives for Information and Related Technology) provides a framework for IT control
- COBIT aims to bridge gaps between business risks, control needs, and technical issues
- EA is a natural complement to COBIT, as EA focuses on business and IT structures and processes, while COBIT focuses on how IT should be organized
IT Delivery and Support
- IT Infrastructure Library (ITIL) is a widely accepted set of best practices for IT service delivery
- ITIL provides guidance on the provision of good IT services
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Description
This quiz explores the role of Enterprise Architecture (EA) within various governance frameworks, particularly its alignment with standards like the Balanced Scorecard and Business Model Canvas. Understand how EA helps to connect business strategies with IT capabilities and enhances overall management practices.
