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Questions and Answers
What is Information Technology (IT)?
The combination of hardware, software, and services that people use to manage, communicate, and share information.
What is a horizontal system?
A system that can be adapted for use in many different types of companies, such as inventory or payroll applications.
What is a vertical system?
A system designed to meet the unique requirements of a specific business or industry.
What is a mission-critical system?
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What is a business profile?
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What defines a business process?
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What is data?
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What is the difference between hardware and software?
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What are examples of product-oriented firms?
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What is e-commerce?
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A knowledge management system is also known as an ______ system.
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Study Notes
Information Technology Overview
- Information technology (IT) encompasses hardware, software, and services for managing and sharing information.
- Systems analysis and design is a structured approach to developing high-quality information systems.
Types of Systems
- Horizontal systems, such as inventory or payroll applications, can be utilized across various industries.
- Vertical systems are tailored for specific industries, like retail or healthcare.
- Mission-critical systems, like order processing systems, are essential for a company’s operations.
Business Processes and Models
- Business processes consist of specific transactions, events, and outcomes that can be documented.
- Business process models (BPM) visually represent business processes, such as handling reservations or customer accounts.
Information System Components
- Data represents basic facts required for the system's operation.
- Information is processed data that provides value to users.
- Processes involve tasks performed by users and IT staff to achieve business results.
Hardware and Software
- Hardware refers to the physical components of an information system.
- Software is categorized into two types: system software, which manages hardware, and application software, facilitating day-to-day business functions.
Types of Companies
- Product-oriented firms manufacture IT-related products, including computers and routers.
- Service-oriented companies include vendors and service providers.
- Dot-com companies operate primarily online, such as Google and Amazon.
Knowledge Management Systems
- Knowledge management systems, or expert systems, use a knowledge base along with inference rules to simulate human decision-making.
- Users can search for information through a knowledge base using natural language keywords.
E-commerce
- E-commerce (electronic commerce) or I-commerce (Internet commerce) refers to online commercial transactions that transform traditional business models.
- Business-to-consumer (B2C) commerce involves direct sales from businesses to consumers.
- Business-to-business (B2B) commerce encompasses transactions between businesses.
User Productivity Systems
- User productivity systems include tools such as email, video conferencing, and word processing applications, improving operational efficiency within organizations.
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Description
This quiz explores the foundational concepts of enterprise applications with a focus on order processing systems. It covers the interplay of hardware, software, and services in information technology. Additionally, it looks into horizontal systems like inventory and payroll applications that apply across various industries.
