Enki Staff Updates and Guidelines 2024
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Questions and Answers

Who is responsible for ensuring graffiti removal and repairs in the clinic?

  • Clinic Management (correct)
  • George Quintero
  • The Maintenance Department
  • Line staff

What is the frequency of order placements for items?

  • Daily
  • Bi-weekly (correct)
  • Once a week
  • Every month

Who is authorized to open and close the clinic?

  • Registered nurses
  • Immediate supervisors
  • All staff
  • Management team only (correct)

What should intake clinicians collect from clients for their treatment?

<p>Hospital discharge paperwork (A)</p> Signup and view all the answers

What information must providers include when requesting a medication evaluation?

<p>Current medications and their quantities (B)</p> Signup and view all the answers

By what date is all documentation due?

<p>12/24/2024 (A)</p> Signup and view all the answers

What is the time frame for sending out meeting minutes after getting them approved?

<p>48 hours (D)</p> Signup and view all the answers

What type of referrals should clients be provided to prevent a lapse in medication treatment?

<p>Alternative medication support options (B)</p> Signup and view all the answers

What significant change regarding 401(k) contributions will take place on January 1, 2025?

<p>The company will begin matching employee contributions. (B)</p> Signup and view all the answers

What is required of providers when they learn about a client's hospitalization?

<p>They must notify all members of the client's treatment team. (C)</p> Signup and view all the answers

What should staff do if they encounter phone issues during interpretation services?

<p>Inform their supervisor or designated administrators immediately. (C)</p> Signup and view all the answers

What is the deadline for the end-of-year documentation in 2024?

<p>December 24, 2024 (C)</p> Signup and view all the answers

What theme should holiday decor focus on for employee and client events?

<p>Winter theme that feels inclusive (D)</p> Signup and view all the answers

What will happen to all adult intakes that are not previously scheduled as of November 11, 2024?

<p>They will be routed to designated adult sites. (C)</p> Signup and view all the answers

What purpose will Eilene Moronez serve during her visit to the OP Unit Meetings?

<p>Conducting a QA 'pop quiz'. (B)</p> Signup and view all the answers

What will the new Peer documentation manual include?

<p>Billing codes and sample notes. (B)</p> Signup and view all the answers

Flashcards

Graffiti Removal Responsibility

Clinic Management is in charge of contacting Maintenance to remove graffiti and handle repairs/furniture needs.

Ordering Frequency

Place orders twice a month to prevent overstocking and waste.

Clinic Opening/Closing Authority

Only management staff are authorized to open and close the clinic.

Hospital Discharge Paperwork

Intake clinicians must collect and submit hospital discharge paperwork to the client's record.

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Medication Evaluation Request

Providers must ask clients about current medications and remaining amounts when requesting evaluations.

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Documentation Deadline

All documentation is due by December 24th.

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Meeting Minutes Approval

Minutes must be approved by meeting attendees within 24 hours and sent within 48 hours after the meeting.

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Medication Evaluation Referrals

Offer alternative medication support referrals (e.g., primary care, EXODUS) to prevent gaps in care.

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401(k) Match

Enki will start matching employee contributions to their 401(k) or student loan repayments starting January 1, 2025.

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Hospitalization Notification

Staff must immediately inform the entire treatment team (med providers and management) when a client is hospitalized.

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Adult Intake Routing

All new adult intakes (not pre-scheduled) should be directed to the designated adult site, using the kiosk if a children's clinician is involved in the intake.

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Documentation Deadline 2024

Reminder about the December 24, 2024 documentation deadline.

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Interpretation Phone Issues

Staff using interpretation services should inform their supervisor (Nancy Campos or Yoly Aguilr) of any phone problems during the interpretation sessions.

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Quality Improvement Specialist

Eilene Moronez will visit site OP Unit meetings to conduct a quality assurance "pop quiz": on billing and documentation issues.

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Peer Documentation Manual

A new manual is being created to guide documentation, including billing codes and sample notes.

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Holiday Decor Theme

Holiday decorations for employee events and the clinic should be "winter-themed" and inclusive of diverse backgrounds.

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Study Notes

ALL STAFF

  • 401(k) changes: Effective January 1, 2025, Enki will match employee 401(k) contributions and/or qualifying student loan repayments.
  • Holiday party: Guests expected at the Pasadena Hilton Holiday party, be courteous and represent Enki well.
  • Psychiatric hospitalization notification: Providers must immediately notify all treatment team members (especially med providers and management) if a client is hospitalized.
  • Adult intakes: Adult intakes not previously scheduled will be routed to the designated adult site.
  • Documentation deadline: The documentation deadline is December 24, 2024.
  • Phone issues during interpretation: Staff using interpretation services should inform supervisors, site administrator, or specific personnel (Nancy Campos or Yoly Aguilr) about phone issues during interpretation.

MANAGEMENT

  • Documentation deadline: The documentation deadline is December 24, 2024.
  • Quality Improvement Specialist visit: Eilene Moronez will conduct QA "pop quizzes" at OP Unit meetings to review common billing and documentation issues, which will reinforce documentation training.
  • Documentation manual: A peer documentation manual is being developed including billing codes and sample notes.

CLINICAL STAFF

  • Hospital discharge paperwork: Intake clinicians must collect and submit hospital discharge paperwork to clients' records.
  • Medication evaluation requests: If a medication evaluation is requested, providers must ask about current medication, remaining amount, and provide alternative referrals when necessary.
  • Documentation deadline: The documentation deadline is December 24, 2024.

ADMINISTRATIVE STAFF

  • Minutes deadline: Minutes of meetings must be presented to speakers for approval within 24 hours and distributed within 48 hours of the meeting.

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Related Documents

Enki Staff Meeting Notes 11/18/2024 PDF

Description

Stay informed about important changes happening at Enki, including updates on 401(k) contributions, event participation, and documentation deadlines. This quiz will cover essential guidelines for staff and management to ensure smooth operations and compliance.

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