Enhancing Communication
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Questions and Answers

Which of the following is a potential benefit of effective listening skills?

  • Loss of employment
  • Loss of self-confidence
  • Increased productivity with fewer mistakes (correct)
  • Arguments and fights

    • What is a potential consequence of misunderstandings due to poor listening skills?

  • Greater sharing of information
  • Loss of self-esteem (correct)
  • Increased creativity
  • Better customer satisfaction

    • Why is effective listening important in the workplace?

  • It can result in loss of relationships
  • It can cause loss of value
  • It can lead to more creative and innovative work (correct)
  • It can lead to loss of friends

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