Podcast
Questions and Answers
What does operational control regulate?
What does operational control regulate?
The day-to-day output relative to schedules, specifications, and costs
Operational control does not require significant resources for managing, collecting data, and enhancing operations.
Operational control does not require significant resources for managing, collecting data, and enhancing operations.
False
One of the goals of operational control is to streamline processes to minimize costs and optimize speed and efficiency.
One of the goals of operational control is to streamline processes to minimize costs and optimize speed and efficiency.
True
Controlling is not considered to be an end function.
Controlling is not considered to be an end function.
Signup and view all the answers
Controlling is a function that's only relevant to specific areas of the business.
Controlling is a function that's only relevant to specific areas of the business.
Signup and view all the answers
Controlling as a function focuses on the present and does not consider future implications.
Controlling as a function focuses on the present and does not consider future implications.
Signup and view all the answers
Controlling is a static function that does not adapt to changes.
Controlling is a static function that does not adapt to changes.
Signup and view all the answers
Controlling is a function that exists independently of planning.
Controlling is a function that exists independently of planning.
Signup and view all the answers
What are the targets that need to be achieved in the course of a business function?
What are the targets that need to be achieved in the course of a business function?
Signup and view all the answers
Standards can also function as criteria for evaluating performance.
Standards can also function as criteria for evaluating performance.
Signup and view all the answers
Which of the following are examples of measurable/tangible standards?
Which of the following are examples of measurable/tangible standards?
Signup and view all the answers
Which of the following are examples of non-measurable/intangible standards?
Which of the following are examples of non-measurable/intangible standards?
Signup and view all the answers
It is always easy to assess performance levels.
It is always easy to assess performance levels.
Signup and view all the answers
Measuring tangible standards is always easy because they can be expressed in quantifiable terms.
Measuring tangible standards is always easy because they can be expressed in quantifiable terms.
Signup and view all the answers
It is as challenging to measure the performance of a manager as measuring the output of a machine.
It is as challenging to measure the performance of a manager as measuring the output of a machine.
Signup and view all the answers
Which of the following are considered ways to measure the performance of a manager? (Select all that apply)
Which of the following are considered ways to measure the performance of a manager? (Select all that apply)
Signup and view all the answers
What is defined as the gap between actual performance and planned targets?
What is defined as the gap between actual performance and planned targets?
Signup and view all the answers
What are the two key things a manager needs to determine regarding deviation?
What are the two key things a manager needs to determine regarding deviation?
Signup and view all the answers
What are the two categories of deviation?
What are the two categories of deviation?
Signup and view all the answers
A manager should focus solely on major deviations and ignore minor deviations.
A manager should focus solely on major deviations and ignore minor deviations.
Signup and view all the answers
What is the primary objective when addressing the cause of deviation?
What is the primary objective when addressing the cause of deviation?
Signup and view all the answers
Taking remedial actions is not a crucial part of the control process.
Taking remedial actions is not a crucial part of the control process.
Signup and view all the answers
A manager should only focus on correcting past errors when taking remedial actions.
A manager should only focus on correcting past errors when taking remedial actions.
Signup and view all the answers
Controlling activities can be effective without planning.
Controlling activities can be effective without planning.
Signup and view all the answers
Planning is useless without controlling.
Planning is useless without controlling.
Signup and view all the answers
Planning occurs before controlling, and controlling occurs after planning.
Planning occurs before controlling, and controlling occurs after planning.
Signup and view all the answers
Planning and controlling are separate and distinct functions in management.
Planning and controlling are separate and distinct functions in management.
Signup and view all the answers
Planning and controlling are not crucial for the smooth operation of an organization.
Planning and controlling are not crucial for the smooth operation of an organization.
Signup and view all the answers
Study Notes
Engineering Management - Controlling
- Operational Control regulates daily output against schedules, specifications and costs.
- Operational Control requires significant overhead for management, data collection and improvements.
- Operational Control involves streamlining processes to minimize costs and maximize efficiency.
Features of Controlling Function
- Controlling is a final function in a process.
- Controlling is a pervasive function affecting all parts of an operation.
- Controlling is forward-looking, anticipating future needs.
- Controlling is a dynamic process, constantly adapting.
- Controlling is closely related to planning.
Processes of Control - Establishment of Standards
- Standards are targets set for business functions.
- Standards act as criteria for performance evaluation.
Measurement of Performance
- Determining deviations becomes easier by measuring actual performance.
- Performance measurement is sometimes achieved through reporting.
- Measuring performance levels can be straightforward for some aspects but difficult for others.
- Tangible standards (e.g., units, costs, money) are easily measured.
- Measuring intangible aspects of performance (e.g., manager performance, worker attitudes) is more complex.
- Manager performance can be ascertained by observing worker attitudes, morale and their communication with superiors.
- The manner in which the working environment affects worker morale and attitude is also often considered.
Comparison of Actual and Standard Performance
- Deviation is the difference between actual and planned performance.
- Managers need to quantify the extent and identify the reasons for deviations.
Extent of Deviation
- Determining whether a deviation is positive, negative, or if actual performance aligns with plans.
- Identifying deviations that have significant implications for business.
- Classifying deviations as either minor or major.
Cause of Deviation
- Determining the reasons why deviations occur.
Taking Remedial Actions
- Managers must identify and correct errors.
- Managers may implement corrective measures to address discrepancies.
- Managers can revise targets if actual performance significantly differs from plans.
Planning and Controlling
- Controlling activities lack direction without proper planning.
- Planning becomes meaningless without controlling to monitor and adjust as necessary.
According to Billy Goetz
- Planning precedes controlling, and controlling follows planning.
- Planning and controlling are inextricably linked as essential management functions.
- Planning establishes the framework, and controlling ensures adherence to the framework.
- The process of planning and controlling is based on a Systems Approach.
- Both planning and controlling are integral to an organization's smooth operation.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers the principles and processes of controlling within engineering management. Learn about operational control, the features of the controlling function, and the establishment of performance standards. Test your understanding of how controlling impacts efficiency and planning in organizations.
