Podcast
Questions and Answers
What are the areas in which job knowledge is typically measured?
What are the areas in which job knowledge is typically measured?
- Economics, marketing, and human resources (correct)
- Sales, negotiation, and decision-making
- Communication, mathematics, and problem-solving
- Finance, leadership, and operations management
Which of the following is NOT one of the 'Big Five' personality traits?
Which of the following is NOT one of the 'Big Five' personality traits?
- Conscientiousness
- Extraversion
- Aggressiveness (correct)
- Openness to experience
Which method is NOT used for measuring work performance?
Which method is NOT used for measuring work performance?
- Management assessment centers
- Video-based situational testing
- Miniature job training and evaluation
- Self-evaluation forms (correct)
Which of the following traits is associated with emotional stability?
Which of the following traits is associated with emotional stability?
What does criterion validity demonstrate in employment testing?
What does criterion validity demonstrate in employment testing?
Which step in test validation involves measuring test scores against actual performance?
Which step in test validation involves measuring test scores against actual performance?
What type of assessment directly measures work performance?
What type of assessment directly measures work performance?
How can employers demonstrate content validity?
How can employers demonstrate content validity?
In testing, what is a predictor typically related to?
In testing, what is a predictor typically related to?
Which of the following is NOT a step in the test validation process?
Which of the following is NOT a step in the test validation process?
What does reliability in employee testing refer to?
What does reliability in employee testing refer to?
What does validity in the context of employee testing indicate?
What does validity in the context of employee testing indicate?
Why is careful selection of employees considered important?
Why is careful selection of employees considered important?
Which of the following is an example of a work sample/simulation test?
Which of the following is an example of a work sample/simulation test?
What is one of the ethical considerations in employee testing?
What is one of the ethical considerations in employee testing?
What is the first step in validating a test for employee selection?
What is the first step in validating a test for employee selection?
Which statement about background checks is accurate?
Which statement about background checks is accurate?
How many types of tests are suggested for employee selection?
How many types of tests are suggested for employee selection?
Which type of test is typically used to screen out dishonest employees?
Which type of test is typically used to screen out dishonest employees?
What should employers do to avoid employee defamation suits?
What should employers do to avoid employee defamation suits?
Which of the following is NOT a type of test mentioned for assessing applicants?
Which of the following is NOT a type of test mentioned for assessing applicants?
What do cognitive tests primarily measure?
What do cognitive tests primarily measure?
Which of the following tests evaluates what someone has learned?
Which of the following tests evaluates what someone has learned?
What aspect does personality testing primarily assess?
What aspect does personality testing primarily assess?
Which of the following testing methods is considered an online test?
Which of the following testing methods is considered an online test?
What type of abilities do motor tests measure?
What type of abilities do motor tests measure?
What is one primary reason for conducting background investigations?
What is one primary reason for conducting background investigations?
Which of the following is NOT a typical type of check included in background investigations?
Which of the following is NOT a typical type of check included in background investigations?
What legal issue is associated with background investigations?
What legal issue is associated with background investigations?
What can enhance the effectiveness of background checks according to the recommendations?
What can enhance the effectiveness of background checks according to the recommendations?
Which of the following might cause reluctance from supervisors during reference checks?
Which of the following might cause reluctance from supervisors during reference checks?
Which of the following is a benefit of using telephone references?
Which of the following is a benefit of using telephone references?
The main purpose of conducting reference checks is to:
The main purpose of conducting reference checks is to:
What is a common source of information during background checks?
What is a common source of information during background checks?
What is one key aspect of creating effective interview structures?
What is one key aspect of creating effective interview structures?
Which type of question is most effective for assessing how a candidate has previously handled situations?
Which type of question is most effective for assessing how a candidate has previously handled situations?
What is the purpose of taking brief, unobtrusive notes during an interview?
What is the purpose of taking brief, unobtrusive notes during an interview?
Which of the following is NOT a recommended step when conducting an interview?
Which of the following is NOT a recommended step when conducting an interview?
What type of question would be appropriate for evaluating a candidate's ability to apply knowledge to a practical scenario?
What type of question would be appropriate for evaluating a candidate's ability to apply knowledge to a practical scenario?
Why is it important to use objective criteria to evaluate interviewee responses?
Why is it important to use objective criteria to evaluate interviewee responses?
What should interviewers do after concluding the interview?
What should interviewers do after concluding the interview?
What is the benefit of using descriptive rating scales to evaluate candidate responses?
What is the benefit of using descriptive rating scales to evaluate candidate responses?
Flashcards
Reliability
Reliability
The consistency of scores obtained by the same person when retested with the same test or similar versions.
Validity
Validity
Indicates whether a test is measuring what it is intended to measure.
Test Validation
Test Validation
The process of evaluating a test's accuracy and effectiveness.
Why is Careful Selection Important?
Why is Careful Selection Important?
Important for ensuring accurate employee selection and mitigating legal risks.
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Costs of Recruiting and Hiring
Costs of Recruiting and Hiring
The costs associated with recruiting, hiring, and onboarding new employees.
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Legal Obligations and Liability
Legal Obligations and Liability
Employers have legal obligations to ensure fair and non-discriminatory hiring practices.
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Organizational Performance
Organizational Performance
Potential issues with selecting the wrong employee can lead to problems with organizational performance.
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Employee Testing and Selection
Employee Testing and Selection
A process that involves various tools and techniques to select the best candidates for a job.
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What is criterion validity?
What is criterion validity?
A test has criterion validity if it predicts how someone will perform at a job based on their test score.
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What is content validity?
What is content validity?
Content validity is demonstrated when a test accurately measures the knowledge, skills, and abilities needed for a particular job.
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Why is content validity important?
Why is content validity important?
This type of validity is important because it shows that the test is a fair representation of the job's requirements.
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How does criterion validity impact job success?
How does criterion validity impact job success?
If a test has criterion validity, it means that people who score well on the test are more likely to be successful at their jobs.
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How do you validate a test?
How do you validate a test?
The process of validating a test involves analyzing the job, choosing the right tests, administering the tests, and comparing test scores to performance on the job.
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Defamation
Defamation
The act of damaging someone's reputation through false statements, especially in writing (libel) or spoken words (slander).
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Basic Skills Tests
Basic Skills Tests
Testing used by employers to assess a candidate's basic abilities, such as reading, writing, and mathematical skills.
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Job Skills Tests
Job Skills Tests
Testing used by employers to evaluate a candidate's knowledge and proficiency in specific job-related skills.
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Psychological Tests
Psychological Tests
Tests designed to uncover an individual's personality traits, tendencies, and emotional patterns.
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Achievement Tests
Achievement Tests
Tests that assess an individual's current knowledge and abilities in a specific subject area.
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Motor and Physical Ability Tests
Motor and Physical Ability Tests
Tests used by employers to measure an applicant's strength, dexterity, and speed related to physical tasks.
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Cognitive Tests
Cognitive Tests
Tests that evaluate an individual's capacity for reasoning, problem-solving, and critical thinking.
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Computerized and Online Testing
Computerized and Online Testing
Computer-based or online assessments that provide an efficient way to conduct pre-employment screening or evaluations.
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The Big Five Personality Test
The Big Five Personality Test
A personality test often used in hiring, assessing five broad personality traits: Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism.
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Work Samples and Simulations
Work Samples and Simulations
A method of evaluating potential employees by simulating real-world work situations, often involving video-based scenarios or mini-work projects.
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Direct Assessment of Work Performance
Direct Assessment of Work Performance
A type of evaluation that directly assesses how well a person will perform a specific job, often through work samples or simulations.
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Testing "Job Knowledge"
Testing "Job Knowledge"
This assessment method focuses on testing a candidate's knowledge and skills directly related to the requirements of the job, often involving questions related to economics, marketing, or human resources.
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Mechanical Comprehension Tests
Mechanical Comprehension Tests
These assessments evaluate an applicant's mechanical comprehension, such as their understanding of basic physics, machinery, and tools.
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Background Checks
Background Checks
Gathering information about a candidate's past employment, education, and other relevant details.
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Reference Checks
Reference Checks
A check on previous employment history, usually done by contacting former employers.
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Criminal Records Check
Criminal Records Check
Collecting information about a candidate's past criminal offenses.
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Driving Records Check
Driving Records Check
Verifying a candidate's driving records, important for jobs involving driving.
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Credit Checks
Credit Checks
Checking a candidate's financial history, often relevant for financial roles.
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Legal Issues in Background Checks
Legal Issues in Background Checks
Legal issues that can arise during background checks, such as defamation or privacy violations.
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Supervisor Reluctance
Supervisor Reluctance
The reluctance of an employer to provide a detailed reference, often due to concerns about legal liability.
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Improving Background Checks
Improving Background Checks
Making background checks more effective by using telephone references, clear authorization statements, and minimizing reliance on social networks.
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What is a structured interview?
What is a structured interview?
A structured approach to interviewing involves using a predefined set of questions and rating scales to ensure consistency and fairness across all candidates.
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What are situational questions?
What are situational questions?
Situational questions are designed to assess how candidates would handle hypothetical work scenarios.
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What are past behavior questions?
What are past behavior questions?
Past behavior questions focus on specific examples of how candidates have handled past situations.
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What are job knowledge questions?
What are job knowledge questions?
Job knowledge questions assess a candidate's understanding of the specific skills and knowledge required for the job.
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What role do objective criteria play in structured interviews?
What role do objective criteria play in structured interviews?
Objective criteria are specific and measurable standards that are used to rate candidate responses.
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Why use a standardized interview form?
Why use a standardized interview form?
Standardized interview forms help maintain consistency and fairness by ensuring that the same questions and rating scales are used for all candidates.
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What is the benefit of using descriptive rating scales?
What is the benefit of using descriptive rating scales?
Using descriptive rating scales, like 'excellent', 'fair', and 'poor', provides a clearer and more objective way to assess interviewee responses.
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Why use the same questions with all candidates?
Why use the same questions with all candidates?
The main purpose of using the same questions for all candidates is to ensure fairness and a level playing field.
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Human Resource Management - Chapter 6 and 7 Study Notes
-
Chapter 6: Employee Testing and Selection
- Purpose: Explain various tools for selecting best candidates.
- Topics: Selection process, basic testing techniques, background and reference checks, ethical and legal testing questions, work samples/simulations.
- Basic Testing Concepts:
- Reliability: Consistency of scores for same person when retested.
- Validity: Measuring what the test is intended to. (criterion, content)
- Types of Validity:
- Criterion validity: Demonstrates test performance related to job performance.
- Content validity: Test samples a fair representation of the job's content.
- Evidence-Based HR: How to Validate a Test:
- Steps: Analyze the Job, Choose the Tests, Administer the Test, Relate Test Scores and Criteria, Cross-Validate and Revalidate.
- Testing Program Guidelines:
- Use tests as supplements.
- Validate tests.
- Monitor the testing/selection program.
- Keep accurate records.
- Use certified psychologists.
- Manage test conditions.
- Revalidate periodically.
- Test Takers' Rights:
- Confidentiality of results.
- Informed consent.
- Qualified interpreters.
- Fair test for all.
- Legal Privacy Issues:
- Defamation (libel/slander).
- Avoiding defamation suits: Train supervisors, adopt “need-to-know” policy, disclose procedures.
- How Employers Use Tests:
- Types of tests: Basic skills, job skills, psychological.
- Reasons for testing: Increased work demands, screening, reducing turnover.
- Computerized/Online Testing:
- Online tests (telephone prescreening, offline computer tests, virtual “inbox” tests, online problem-solving).
- Specialized tests (work samples, numerical ability, reading comprehension, clerical).
- Types of Tests:
- Cognitive ability (general/specific mental abilities like memory, inductive reasoning).
- Motor/physical abilities (dexterity, reaction time).
- Personality (introversion, stability, motivation).
- Achievement (knowledge in areas like economics, marketing, HR).
-
Types of Questions on Employment Tests
- Provided by sample test questions.
-
Chapter 7: Interviewing Candidates
-
Basic Types of Interviews:
- Selection.
- Appraisal.
- Exit.
-
Selection Interview Structure:
- Interview structure.
- Interview content.
- Interview administration.
-
Selection Interview Formats:
- Unstructured (nondirective).
- Structured (directive).
-
EEOC (Equal Employment Opportunity Control) Interview Aspects:
- Objective/job-related questions.
- Standardized interview administration.
- Multiple interviewers.
-
Interview Content:
- Types of interview questions: Situational, behavioral, job-related, stress interview.
-
Administering the Interview:
- Structured sequential interview.
- Mass interview.
- Computerized interview.
- Panel interview.
- Phone interview.
- Video/Web-assisted interview.
-
How to Make the Interview Useful:
- Structure for validity.
- Carefully assess traits.
- Avoid interviewer errors.
-
What Can Undermine Interview Usefulness:
- First impressions/stereotyping.
- Interviewer misunderstanding of the job.
- Candidate order error/pressure to hire.
- Nonverbal behavior/impression management.
- Applicant characteristics.
- Interviewer behavior (unintentional).
-
Effective Interview Design and Conduct:
- Analyze the job.
- Rate job duties.
- Create interview questions/benchmark answers.
- Appoint interview panel and conduct interviews.
-
How to Conduct a More Effective Interview:
-
Know the job.
-
Structure the interview.
-
Get organized.
-
Establish rapport.
-
Ask questions.
-
Take brief, unobtrusive notes.
-
Close the interview.
-
Review the interview.
-
Effective Interview Structures:
- Base questions on job duties.
- Use job knowledge, situational/behavioral questions and objective criteria.
- Use same questions for all candidates.
- Descriptive rating scales.
- Standardized interview form.
-
Figure 7-2 and 7-5 (Sample interview questions).
-
Using a Streamlined Interview Process:
- Prepare for the interview (knowledge, motivation, intellectual capacity, personality).
- Formulate questions (intellectual factor, motivation, personality, knowledge).
- Conduct the interview (plan, follow plan).
- Match the candidate to the job.
-
Interview Evaluation Form (Figure 7-4) - Shows specific evaluation areas for candidate assessment (knowledge, experience, communication, interest, motivation, poise, comprehension).
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